164 registro(s) encontrado(s) em 0,892 segundos. Clique aqui e refina sua busca.
T1134E
ISO 28598-1:2017: ACCEPTANCE SAMPLING PROCEDURES BASED ON THE ALLOCATION OF PRIORITIES PRINCIPLE (APP) — PART 1: GUIDELINES FOR THE APP APPROACH (E-STANDARD)
ISO 28598-1:2017 provides guidelines specifying the organizational principles of acceptance sampling in situations where the contract or the legislation provides for successive inspection to be carried out by different parties: the supplier, the customer and/or a third party. These guidelines are designed for inspection of populations of any product supplied or delivered in discrete items in lots. They are applicable to - supplier inspection (final inspection, product certification upon supplier's request), - customer inspection (incoming inspection, audit inspection, acceptance sampling), - third-party inspection (certification of product, inspection and supervision for observance of International Standard requirements, quality inspection carried out at the supplier, and/or customer, request), - where the quality levels and the lot acceptability criteria are specified unilaterally by the supplier or contractually by the supplier and the customer. These guidelines are also applicable to situations when only one sampling inspection is actually needed. NOTE Single sampling APP plans by attributes are given in ISO 28598-2. The guidelines provided by this part of ISO 28598 may be applied in developing standards on acceptance sampling for standard inspection models, specific items or quality levels, as well as in developing contracts, specifications and instructions. In contractual use of the APP, the parties concerned should acknowledge in the contract that they approve of its principles (also by referring to the present guidelines). The parties may also provide for the use of the APP in disputes and arbitration.
E1265
MANAGING SERVICE DELIVERY PROCESSES (EBOOK). LINKING STRATEGY TO OPERATIONS
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot.Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods, and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.
E1482
CRACKING THE CASE OF ISO 9001:2015 FOR MANUFACTURING, THIRD EDITION (EBOOK)
This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers. It provides a simplified explanation of the clauses of ISO 9001:2015, including: What’s required Why to do it Implementation tips Questions to ask to assess conformity Also included are included descriptions of 14 quality tools that may be helpful when you are structuring or deploying processes to effectively comply with ISO 9001:2015 requirements. For each tool, the authors describe (1) what it is, (2) where it’s used, (3) how it’s done, and (4) cautions to be considered when using the tool.
T1624E
ISO 10008:2022 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDANCE FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
This document sets out guidelines for checking conformity with quantifiable characteristics using the test or measurement result and its associated measurement uncertainty. This document is applicable whenever the uncertainty may be quantified according to
E1283
IMPLEMENTING DESIGN FOR SIX SIGMA (EBOOK). A LEADER'S GUIDE
Have your company’s products achieved what you hoped for – rapid customer uptake, high sales volume and revenue/profit? Can you produce them at high Sigma-levels for Critical to Quality requirements, resulting in high customer satisfaction and low return/warranty costs? Authors Belair and O’Neill will help you understand how your current new-product development process is performing by diagnosing its strengths and weaknesses, and then planning and implementing changes to improve your organization’s ability to deliver Six Sigma designs!The main goal of Implementing Design for Six Sigma is to provide you a game plan to help you “move the ball down the field” – from your current product development world to one where DFSS has been embraced as a working part of your processes and culture. Whether the products you develop are made of metal and plastic, or money and mutual funds, this book will help you improve your development process so that you may deliver better products and services that your customers will want and want to pay for. From tangible products like cars and cough syrup to service products like mortgages and retirement plans, if you dig deeply into your new-product development process and follow the guidelines in this book, you can and will implement major improvements.
E1483
CRACKING THE CASE OF ISO 9001:2015 FOR SERVICE (EBOOK)
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers. It provides a simplified explanation of the clauses of ISO 9001:2015, including: What’s required Why to do it Implementation tips Questions to ask to assess conformity Also included is a chapter that answers the question “Why do ISO 9001:2015?” and a chapter that summarizes the key differences with past editions of ISO 9001. To assist the user in implementation of QMS processes, this guide also includes a chapter that describes 12 quality tools. For each tool, the authors describe (1) what it is, (2) where it’s used, (3) how it’s done, and (4) cautions to be considered when using the tool. The contents of this book can help organizations save time in achieving compliance with the ISO 9001 requirements and also facilitate effective implementation. This has the potential to lower internal costs and to improve customer satisfaction.
T1040E
ASQ/ANSI/ISO 9001:2015 (E-STANDARD)
Looking to purchase a Site License to post on your company’s Intranet? Request information at sales@asq.org. This American National Standard (ANS) is an identical adoption of ISO 9001:2015. The text of this ANS does not differ in any way from ISO 9001:2015. Organizations certified to the ISO 9001:2008 standard will have a three-year period to transition to ISO 9001:2015. When the transition period ends in September 2018, ISO 9001:2008 certificates will no longer be valid. This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. Amended by: ISO 9001:2015 Amd1-2024. Follow the link to get complimentary access to the Amendment. Buy a print copy instead. ISO 9000:2015: Quality management systems — Fundamentals and vocabulary is indispensable for the application of ISO 9001, and it is therefore recommended they be used in conjunction. You may also be interested in ASQ/ANSI/ISO 14001:2015: Environmental management systems - Requirements with guidance for use. ASQ/ANSI/ISO 9000:2015, ASQ/ANSI/ISO 9001:2015, and ASQ/ANSI/ISO 14001:2015 are available together in a bundle.
T1154E
ISO 39511:2018: SEQUENTIAL SAMPLING PLANS FOR INSPECTION BY VARIABLES FOR PERCENT NONCONFORMING (KNOWN STANDARD DEVIATION) (E-STANDARD)
This International Standard specifies sequential sampling plans and procedures for inspection by variables of discrete items. The plans are indexed in terms of producer's risk point and the consumer's risk point. Therefore, they are suitable not only for t
E1284
LEAN KAIZEN (EBOOK). A SIMPLIFIED APPROACH TO PROCESS IMPROVEMENTS
To compete successfully in today’s economy, organizations need to be as good as or better than their global competitors. This goes not only for quality, but also for costs and cycle times (lead time, processing time, delivery time, set-up time, response time, etc.). Lean addresses these needs in its emphasis on teamwork, continuous training and learning, produce to demand (“pull”), mass customization and batch size reduction, cellular flow, quick changeover, and total productive maintenance. Originally applied in manufacturing settings, lean has now migrated to non-shop floor activities: in business support functions, such as sales, customer service, accounting, human resources, engineering, purchasing; within manufacturing firms; and also in purely service areas like finance, government, and healthcare. The intended audience for this book is any quality or operational professional who wants to start their lean journey or enhance their career opportunities. After introducing the concepts of lean and kaizen, various building blocks of a lean enterprise are described. After reading this book, any reader will have a foundation of what is understood today as "lean." All the examples of kaizens presented in the book are from the authors' experience associated with real lean transformations. In addition, the forms, figures, and checklists included as part of this book and also on the accompanying CD-ROM can be customized and used in the readers’ own lean journey when they perform kaizens. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (4 of 5 based on 1 review) "This book gives a great introduction to kaizen, along with a sensible "how to" and several case studies across various industries, including for non-manufacturing applications. It also gives a good introduction to Lean in general, and it places enough emphasis on the "human side" of implementing Lean so that the reader walks away with an understanding that the Lean tools may be fairly simple but the implementation of them requires special attention to human nature and the associated challenges. It is easy to read and comprehend. Plenty of pictures and samples are provided. This could easily be used as a training tool for employees who will be serving on kaizen teams." A reader in Bradenton, Florida
E1293
THE QUALITY CALIBRATION HANDBOOK (EBOOK). DEVELOPING AND MANAGING A CALIBRATION PROGRAM
If a business expects to be a player in their market segment, their product(s) must have the quality expected by their customers. This can only be accomplished with test equipment that produces repeatable, accurate, and traceable measurements and/or outputs. Without a quality calibration system in place, this cannot and will not happen. This book is about how to design, implement, maintain, and continuously improve a quality calibration system, with all the required documentation, traceability, and known uncertainty for each and every item of test equipment owned and used by any company, large or small. It will benefit companies that want to implement a program and also those that already have one in place. Some industries have tighter requirements than others on how they treat calibration; some are more specific about how their standards are read, while being vague about what is needed to meet calibration. Is there one tried-and-true quality calibration system that every organization can use as a foundation for its personalized program? There certainly is, and The Quality Calibration Handbook describes it. By using the quality calibration system outlined and demonstrated, any organization can put together its own version to meet its specific requirements and/or regulations. Quality calibration systems are the very foundation for improving research and development (R&D), production, and quality assurance arenas through accurate, reliable, and traceable calibrations of their test equipment. By ensuring the calibration of test equipment used in the production of genetic identity kits used by law enforcement at crime scenes, the guilty are often caught and the innocent exonerated. Calibrated test equipment used in support of the airline and automotive industries helps prevent disasters. At pharmaceutical companies, calibration technicians quietly lay the foundation for quality treatments that help keep us healthy, cure diseases, and sometimes prevent death. This book explains why a quality calibration system can be the difference between life and death, success and failure, andmost important to shareholders and boards of directorsprofit and loss. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 4 reviews) "This book offers me the information I need to upgrade the quality of the service I provide to customers. It makes the quantum leap between the theory and practice in calibration. I needed this applicable and practical information a long time ago." A reader in Anchorage, Alaska "This book is a great and simple reference guide for developing a world class calibration system. If you are thinking about revamping your calibration system or developing one, this book is a must. This book is written by a person sharing his practical experience to less experienced people." A reader in Austin, Texas "Excellent reference for setting up a calibration program or improving your current operations. This book is a must read for anyone working in the metrology field." A reader in Springboro, Ohio "This book is for anyone who wants to learn more about the requirements of a good calibration program. It gives easy to understand guidelines and practical advice to help you make your calibration program world class." A reader in Putnam, Connecticut
E1203
BRINGING BUSINESS ETHICS TO LIFE (EBOOK). ACHIEVING CORPORATE SOCIAL RESPONSIBILITY
Maintaining solid corporate ethics goes beyond just being a ‘feel good’ story or a good public relations angle. Organizations that demonstrate strong ethical commitments can gain a real competitive advantage over others by keeping employees happy and produ
E1253
VALUE-DRIVEN CHANNEL STRATEGY (EBOOK). EXTENDING THE LEAN APPROACH
Value at the point of production does not automatically translate into value at the point of consumption. Augmenting lean thinking with a more robust and substantial customer value basis makes it even more powerful when applied to the organization’s value stream. This book unleashes the principles of lean thinking as a strategic tool to do just that. As authors Reidenbach and Goeke argue throughout this book, an organization’s ability to use lean techniques not only to eliminate non-value adding costs but also to use the same lean tools to enhance its competitive value proposition is to realize the full power and potency of lean. The concepts explained are pertinent not only to manufacturing but also service organizations that move products/services through channels of distribution.The book will challenge managers from a number of distinct organizational areas to think about the way they view their business. Those in marketing, quality, logistics, Six Sigma, customer relationship management (CRM), market research, and business intelligence will find the book extremely. The principles outlined apply to commercial banks, healthcare, and insurance as well as they do to the automotive or pharmaceutical industries.
E1303
THE EXECUTIVE GUIDE TO UNDERSTANDING AND IMPLEMENTING LEAN SIX SIGMA (E-BOOK). THE FINANCIAL IMPACT
This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives, personnel new to quality, or organizations interested in introductory information on quality and process improvement. It is intended to be a helpful guide on implementing and optimizing an integrated Lean Six Sigma approach focused on realizing return value and bottom line impact. The principles of Lean and Six Sigma are introduced and discussed separately and through an integrated approach across the book’s three chapters.Manufacturing and non-manufacturing firms who are just getting started or contemplating a Lean Six Sigma initiative will find this book especially valuable. To aid in illustrating the application of these principles to diverse and global businesses, various case studies have been selected and included to demonstrate how the prescribed tools and techniques can accommodate and enhance a wide variety of customer relationships throughout the value chain. Examples taken from manufacturing, banking, and local government sectors demonstrate the broad spectrum across which Lean Six Sigma can be used as a framework to foster improved performance and ensure continued customer satisfaction and loyalty.
E1316
LEAN FOR SERVICE ORGANIZATIONS (EBOOK). A HOLISTIC APPROACH FOR ACHIEVING OPERATIONAL EXCELLENCE AND IMPROVEMENTS
Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a positi
E1341
THE MAKING OF A WORLD CLASS ORGANIZATION (EBOOK)
Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and “how-to” applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability. COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time..and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)."A reader in Warwick, Rhode Island
E1382
QUALITY FUNCTION DEPLOYMENT AND LEAN-SIX SIGMA APPLICATIONS IN PUBLIC HEALTH (EBOOK)
The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public’s health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves. The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have. The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation’s health and the health of the many communities we serve.
E1476
ISO 9001:2015 EXPLAINED, FOURTH EDITION (EBOOK)
The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated user needs. The major emphasis of ISO 9001:2015 is still consistent provision of products and services that meet customer and applicable statutory and regulatory requirements. This book explains the meaning and intent of the requirements of ISO 9001:2015 and discusses the requirements as they relate to each of the product categories. Where appropriate, it includes an elaboration of why the requirements are important. It also includes typical audit-type questions that an organization may consider to assess conformity to internal needs and ISO 9001 requirements. Recommendations for implementation are also included. This book addresses the needs of: Users and organizations seeking a general understanding of the contents of ISO 9001:2015 Users and organizations desiring guidance to ensure their ISO 9001:2015 QMS meets the new version requirements Users and organizations considering the use of ISO 9001:2015 as a foundation for the development of a comprehensive QMS Educators who require a textbook to accompany a training class or course on ISO 9001:2015 Auditors who desire to increase their level of auditing competence Authors Cianfrani and West, members of the expert group that developed ISO 9001:2015, strive to provide a context for all requirements to enable you to develop and deploy processes that will strengthen your QMS. Getting or retaining a certificate is not the real objective. Satisfied customers and organizational sustainability should be primary objectives for the organization.
E1480
ISO 9001:2015 HANDBOOK FOR SMALL AND MEDIUM-SIZED BUSINESSES, THIRD EDITION (EBOOK)
This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2015. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001–compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectiveness—all of which ultimately have a positive impact on the bottom line. It is expected that some readers will have already established a QMS. This handbook will serve to reinforce good practices and will help you better understand the intent and value of some of the requirements of ISO 9001. Since the handbook is especially focused on small and medium-sized organizations, the examples that are provided will have greater applicability and will enhance comprehension, again resulting in increased value. Implementing a QMS in a small organization is not easier or harder than it is in a large one. Resources are different; each organization has its own unique challenges, constraints, and advantages. The thing to always bear in mind is that this is your organization and these are your processes. ISO 9001:2015 defines the requirements, but it does not dictate the method of application. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.
E1560
CRAFTING SERVICE PROCESSES (EBOOK). THE ART AND SCIENCE
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, that’s good. If there’s a little plus along the way, that’s better: you’ll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story. Electronic Books Only: CD-ROM files are available for download. Please contact ASQ Customer Care for download instructions.
E1581
F-NOTES (EBOOK). FACILITATION FOR QUALITY
There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, even when you feel fully prepared as a leader. This book offers a deeper understanding of how a workshop needs to be managed, how a team can be guided, and how workshop tools should be deployed to achieve a team's objectives. F-Notes: Facilitation for Quality offers several updates to traditional quality tools to better suit non-manufacturing environments. If you work in an service, office, non-profit, or professional setting, you will find these tools helpful (and you will use them to achieve real results). This book also offers five new tools invented or refined by the authors for those who practice or promote quality, innovation, and effective workshop management to add to their toolbox. Tracy Owens, CQE, CMQ/OE, is a process improvement consultant in Dublin, Ohio. Tracy holds a masters degree in international business from Seattle University, and he was elected to the 2016 class of ASQ Fellows. He is the author of two previous books from Quality Press: Six Sigma Green Belt, Round 2 (2011) and The Executive Guide to Innovation (2013, coauthor), and several articles in Quality Progress magazine. Therese Steiner, ASQ CSSBB, is the Director of Operational Effectiveness and Customer Experience at LexisNexis, where she has worked for 20+ years since completing her Juris Doctorate degree at the University of Dayton School of Law in 1999. Therese is a 2020–2021 ASQ Board Member and Geographic Communities Council Region Director. Therese has been a speaker on Customer Experience and Quality topics at global and regional conferences, including ASQ WCQI and OPEX World Summit, as well as at local meetings for ASQ and other organizations.
P1593
FORENSIC LABORATORY MANAGEMENT. APPLYING BUSINESS PRINCIPLES
New technologies, including DNA and digital databases that can compare known and questioned exemplars, have transformed forensic science and greatly impacted the investigative process. They have also made the work more complicated. Obtaining proper resourc
T1157E
ISO 10003:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS (E-STANDARD)
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to:
T1563E
ISO 18091:2019 QUALITY MANAGEMENT SYSTEMS -- GUIDELINES FOR THE APPLICATION OF ISO 9001 IN LOCAL GOVERNMENT
ISO 18091:2019 gives guidelines for local governments on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015, in order to meet the needs and expectations of their customers/citizens and all other relevant
T844E
PDF VERSION: ISO 14064 GREENHOUSE GASES STANDARDS BUNDLE
This bundle of ISO 14064 greenhouse gases standards is expected to benefit organizations, governments, project proponents and stakeholders worldwide by providing clarity and consistency for quantifying, monitoring, reporting and validating or verifying gre
E1100
PRACTICAL GUIDE TO PEOPLE-FRIENDLY DOCUMENTATION (EBOOK)
This innovative guide brings together practical solutions to the documentation challenges faced by today's organizations. From company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software. The Society for Technical Communication (STC) awarded this book the Touchstone 2001 award.
E1177
ADVANCED QFD APPLICATIONS (EBOOK)
This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your prod
E1180
QUALITY AUDITS FOR IMPROVED PERFORMANCE, THIRD EDITION (EBOOK)
This book is an excellent reference for learning and applying basic quality auditing principles. Examples and checklists throughout the book help make this one of the best single-source reference guides. Quality practitioners, registrars, and those preparing for certification exams will find this book to be a useful tool. The new edition expands on established techniques and addresses both internal and supplier auditing as it relates to any quality management system, including ISO 9001, GMP, automotive, and others. COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating:(5 of 5 based on 2 reviews)"An excellent reference, and Dennis Arter also teaches a great auditing class." - a reader from New Mexico"Good basic text for comprehensive introduction to quality principles. Good reference for CQA (Certified Quality Auditor) examination." – A reader in Texas Ahora disponible en español
E1187
SIX SIGMA AND RELATED STUDIES IN THE QUALITY DISCIPLINES (EBOOK). THE BEST ON QUALITY BOOK SERIES, VOLUME 14
The latest release in the Best on Quality series offers a collection of articles and papers that offer knowledge of Six Sigma and its applications, along with related disciplines. The book provides information that is useful in a wide variety of enterprises and a global perspective with papers from Denmark, Australia, China, Sweden, Singapore, and the United States. Many chapters included in this volume will serve as useful instruction for a more complete knowledge of Six Sigma and its applications in addition to others that place emphasis on various aspects of quality improvement and management.The articles cover topics that include: reduction of variation and its relationship to Deming’s concept of profound knowledge, seven strategies that are common among companies implementing Six Sigma, Six Sigma’s applications in service industries, possible limitations of Six Sigma, contributions from standards to quality and safety of products and services, the Danish concept of Total Involvement in Quality, customer focus and competitiveness, and ethics and quality.ON SALE!
E1237
HOMELAND SECURITY ASSESSMENT MANUAL (EBOOK). A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT BASED ON BALDRIGE CRITERIA
Many organizations have embraced the concept of improving overall performance by using the Malcolm Baldrige National Quality Award criteria as a benchmark to gauge their strengths and opportunities for improvement, and as a measurement of their overall ali
E1244
THE PROCESS APPROACH AUDIT CHECKLIST FOR MANUFACTURING (EBOOK)
Finally, a comprehensive process audit checklist has been developed to be used with ISO 9001:2000! This manual was developed to assist anyone involved with conducting or planning quality system audits including quality auditors, quality managers, quality system coordinators, management representatives, and quality engineers. In addition, potential auditees in any function or position should find the questions useful in preparing for an audit. Although the checklist could be amended to work for a service company, the manual was created with a focus on the manufacturing sector to cover common processes such as production, management, customer-related, design and development, training, purchasing, etc.The manual includes: a brief overview of the process approach, discussion of problem areas often found by third party auditors, the process audit checklist, and forms to be used in conjunction with the process audit checklist to increase audit effectiveness.
E1451
THE ASQ SUPPLY CHAIN MANAGEMENT PRIMER (EBOOK)
Written to promote the application of basic and sound supply chain management principles, the author and contributors wrote this book for a global audience of practitioners and their managers. In this book, accepted methods used in national and internation
E1460
THE ASQ POCKET GUIDE FOR ROOT CAUSE ANALYSIS (EBOOK)
All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or mone
E1561
THE JOURNEY (EBOOK). ACHIEVING SUSTAINED ORGANIZATIONAL SUCCESS
In today’s competitive environment, it’s no longer enough to satisfy your customers. To sustain success, you must meet the needs and expectations of all relevant interested parties of your organization. The journey is a process in which those needs and exp
E1586
SUCCESSFUL MANAGEMENT OF CLOUD COMPUTING AND DEVOPS (E-BOOK)
The rapid pace of technology often catches organizations unprepared and unable to take advantage of every leading-edge benefit. Cloud technology allows forward-thinking companies to launch products and services rapidly, control costs, streamline processes,
T1066E
ISO 13485:2016 (E-STANDARD)
This International Standard specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer and applicable regulatory requirements. Such organizations can be involved in one or more stages of the life-cycle, including design and development, production, storage and distribution, installation, or servicing of a medical device and design and development or provision of associated activities (e.g. technical support). This International Standard can also be used by suppliers or external parties that provide product, including quality management system-related services to such organizations. Requirements of this International Standard are applicable to organizations regardless of their size and regardless of their type except where explicitly stated. Wherever requirements are specified as applying to medical devices, the requirements apply equally to associated services as supplied by the organization.
T1127E
ISO/IEC 17025:2017: GENERAL REQUIREMENTS FOR THE COMPETENCE OF TESTING AND CALIBRATION LABORATORIES (E-STANDARD)
ISO/IEC 17025:2017 specifies the general requirements for the competence, impartiality and consistent operation of laboratories. ISO/IEC 17025:2017 is applicable to all organizations performing laboratory activities, regardless of the number of personnel.
T1134E
- ISO 28598-1:2017: ACCEPTANCE SAMPLING PROCEDURES BASED ON THE ALLOCATION OF PRIORITIES PRINCIPLE (APP) — PART 1: GUIDELINES FOR THE APP APPROACH (E-STANDARD)
T1624E
- ISO 10008:2022 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDANCE FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
T1154E
- ISO 39511:2018: SEQUENTIAL SAMPLING PLANS FOR INSPECTION BY VARIABLES FOR PERCENT NONCONFORMING (KNOWN STANDARD DEVIATION) (E-STANDARD)
E1293
- THE QUALITY CALIBRATION HANDBOOK (EBOOK). DEVELOPING AND MANAGING A CALIBRATION PROGRAM
E1203
- BRINGING BUSINESS ETHICS TO LIFE (EBOOK). ACHIEVING CORPORATE SOCIAL RESPONSIBILITY
E1303
- THE EXECUTIVE GUIDE TO UNDERSTANDING AND IMPLEMENTING LEAN SIX SIGMA (E-BOOK). THE FINANCIAL IMPACT
E1316
- LEAN FOR SERVICE ORGANIZATIONS (EBOOK). A HOLISTIC APPROACH FOR ACHIEVING OPERATIONAL EXCELLENCE AND IMPROVEMENTS
E1382
- QUALITY FUNCTION DEPLOYMENT AND LEAN-SIX SIGMA APPLICATIONS IN PUBLIC HEALTH (EBOOK)
E1480
- ISO 9001:2015 HANDBOOK FOR SMALL AND MEDIUM-SIZED BUSINESSES, THIRD EDITION (EBOOK)
T1157E
- ISO 10003:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS (E-STANDARD)
T1563E
- ISO 18091:2019 QUALITY MANAGEMENT SYSTEMS -- GUIDELINES FOR THE APPLICATION OF ISO 9001 IN LOCAL GOVERNMENT
E1187
- SIX SIGMA AND RELATED STUDIES IN THE QUALITY DISCIPLINES (EBOOK). THE BEST ON QUALITY BOOK SERIES, VOLUME 14
E1237
- HOMELAND SECURITY ASSESSMENT MANUAL (EBOOK). A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT BASED ON BALDRIGE CRITERIA
T1127E
- ISO/IEC 17025:2017: GENERAL REQUIREMENTS FOR THE COMPETENCE OF TESTING AND CALIBRATION LABORATORIES (E-STANDARD)