E1177 DE 01/2003

Título: ADVANCED QFD APPLICATIONS (EBOOK)

• Objetivo:

  This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies. Contents:Introduction to Quality Function DeploymentDecision Making Using the House of QualityVariability Analysis in QFDQFD for Service Quality AnalysisThe Implementation of QFD-based Linguistic DataBenchmarking in QFD for Quality Improvement

• Histórico: 2003 - Publicada nova edição

• Número de Páginas: 216 páginas