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T1097E
ISO 22514-2:2017: STATISTICAL METHODS IN PROCESS MANAGEMENT — CAPABILITY AND PERFORMANCE —PART 2: PROCESS CAPABILITY AND PERFORMANCE OF TIME-DEPENDENT PROCESS MODELS
ISO 22514-2:2017 describes a procedure for the determination of statistics for estimating the quality capability or performance of product and process characteristics. The process results of these quality characteristics are categorized into eight possible
T1581E
ISO 7870-7:2020 CONTROL CHARTS — PART 7: MULTIVARIATE CONTROL CHARTS (E-STANDARD)
This document describes the construction and use of multivariate control charts in statistical process control (SPC) and establishes methods for using and understanding this generalized approach to control charts where the characteristics being measured ar
T1604E
ISO 19694-1 STATIONARY SOURCE EMISSIONS — DETERMINATION OF GREENHOUSE GAS EMISSIONS IN ENERGY-INTENSIVE INDUSTRIES — PART 1: GENERAL ASPECTS
This document specifies principles and requirements for the determination of greenhouse gas (GHG) emissions from sector-specific sources such as from steel and iron, cement, aluminium, lime and ferroalloy-producing industries. This document specifies definitions and requirements valid to the sector-specific parts of ISO 19694 series. It provides common methodological issues and defines the details for applying the requirements for the harmonized methods, which include: measuring, testing and quantifying methods for GHG emissions of the above-mentioned sector-specific sources in the cited standards; assessing the level of GHG emissions performance of production processes over time at production sites; establishing and providing reliable, accurate and quality information for reporting and verification purposes. The application of this document to the other sector-specific standards in the ISO 19694 series ensures accuracy, precision and reproducibility of the obtained results. For this reason, it is a generic standard.
T215E
ISO 5725-1-1994: ACCURACY (TRUENESS AND PRECISION) OF MEASUREMENT METHODS AND RESULTS - PART 1: GENERAL PRINCIPLES AND DEFINITIONS
The purpose is to outline the general principles to be understood when assessing accuracy (trueness and precision) of measurement methods and results, and in applications, and to establish practical estimations of the various measures by experiment. Is con
T914E
ISO/TR 14468:2010: SELECTED ILLUSTRATIONS OF ATTRIBUTE AGREEMENT ANALYSIS
ISO/TR 14468:2010 assesses a measurement process where the characteristic(s) being measured is (are) in the form of attribute data (including nominal and ordinal data). ISO/TR 14468:2010 provides examples of attribute agreement analysis (AAA) and derives v
T929E
ISO/TR 12888:2011: SELECTED ILLUSTRATIONS OF GAUGE REPEATABILITY AND REPRODUCIBILITY STUDIES
ISO/TR 12888:2011 describes the measurement process where the characteristic(s) being measured is a continuous variable. Measurement processes where the characteristic(s) of interest is an attribute (i.e. pass/fail) are not treated in this document. ISO/TR
E1519
THE JOY OF LEAN (EBOOK). TRANSFORMING, LEADING, AND SUSTAINING A CULTURE OF ENGAGED TEAM PERFORMANCE
Has your organization tried Lean already? If so, you surely see and feel the Joy of Lean in your workplace now, right? Don’t worry. If you’re not quite to joy yet, you’re not alone. As it attracts more and more attention as a successful business philosophy that can improve results in any type of organization, lean has still sometimes been misunderstood as a method for just cutting expenses. The useful ideas of eliminating waste and driving greater efficiency can pick up a negative spin, with perceptions of job cuts, employees doing more with less, and managers squeezing more productivity from each person. None of that sounds very joyful. But it doesn’t have to be that way. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees. Lean Culture means empowerment. Lean Culture means better value for the customer. Lean Culture means better performance for the organization. Lean Culture means a more engaging, rewarding, and yes, even joyful role for each employee. And Lean Culture provides the competitive advantages that a team needs to survive and grow. We call the approach Lean Engaged Team Performance (Lean ETP). It’s a purposeful combination of value innovation, process excellence, performance measures, team goals, collaborative norms, organizational structure, enabling technology, and most of all, visionary leadership. And it’s hard to achieve and even harder to sustain, but it’s worth the journey! Praise for The Joy of Lean “For a young growth company, the self-discipline of Engaged Team Performance and a commitment to process improvement do not initially sound too joyful. But all we needed was one team to try. Our leaders and employees came together… operating at the best service levels we had ever achieved.” Jana Schmidt, President and CEO, Ecova, Inc. “Life is supposed to be an adventure, and work is a core part of that journey. The Joy of Lean will help you develop a culture where everyone takes joy in coming to work every day to contribute something that will change the world for the better.” Dr. Fred Moll, co-founder and CEO, Auris Surgical Robotics, and co-founder of Intuitive Surgical “The Joy of Lean provides practical advice that every organization should follow when pursuing a Lean transformation. Dodd Starbird delivers the content in an easy to understand, even humorous way that makes this an important and enjoyable read for anyone, not just leaders for whom the book is most intended.” Drew Locher, author of Lean Office and Service Simplified “Dodd Starbird fixes the limitations of most Lean implementations by shifting focus from eliminating waste to achieving excellence – and it's spot on!” David Marquet, author of Turn the Ship Around! “At its heart The Joy of Lean is about leaders building relationships: relationships with your customer and with your employees. Engaged Team Performance is all about empowering your employees to demonstrate care while attracting new customers, strengthening client relationships, or delivering products and services every day. The Joy of Lean provides the key to any successful business.” Art Bacci, Head – Hong Kong Group, Principal International “Business, especially a growing business, is ultimately about people working with people. The Joy of Lean outlines key principles for driving a culture of business performance. Working with Dodd Starbird’s ETP principles, we have been able to deliver sustainable value to our business, and our teams remain engaged." Beth Rothwell, President, VfD Companies
E1085
LINKING CUSTOMER AND EMPLOYEE SATISFACTION TO THE BOTTOM LINE
Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.
T1155E
ISO 10001:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION
This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer. This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses. This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct. This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.
T1095E
ISO 16355-4:2017: APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 4: ANALYSIS OF NON-QUANTITATIVE AND QUANTITATIVE VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER (E-STANDARD)
ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
E1512
ACHIEVING CUSTOMER EXPERIENCE EXCELLENCE THROUGH A QUALITY MANAGEMENT SYSTEM (EBOOK)
We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
E1542
QUALITY EXPERIENCE TELEMETRY (EBOOK). HOW TO EFFECTIVELY USE TELEMETRY FOR IMPROVED CUSTOMER SUCCESS
“This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point… this volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations.” from the Foreword by Samuel B. Bacharach McKelvey-Grant Professor, Cornell University Founder, Bacharach Leadership Group Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley’s premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life. “This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point… this volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations.” from the Foreword by Samuel B. Bacharach McKelvey-Grant Professor, Cornell University Founder, Bacharach Leadership Group Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley’s premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.
T1068E
ISO 13528:2015: STATISTICAL METHODS FOR USE IN PROFICIENCY TESTING BY INTERLABORATORY COMPARISON (E-STANDARD)
ISO 13528:2015 provides detailed descriptions of statistical methods for proficiency testing providers to use to design proficiency testing schemes and to analyse the data obtained from those schemes. It provides recommendations on the interpretation of pr
T1093E
ISO 16355-2:2017: APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS —PART 2: NON-QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER
ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
T1104E
ISO 16355-5:2017: APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS —PART 5: SOLUTION STRATEGY
ISO 16355-5:2017 describes the process of developing a solution strategy for new products. Since organizations can address their new product development process by a customer-driven or a technology-driven set of solutions, this document explains both alternatives. It provides recommendations on the use of the applicable tools and methods, offering guidance on translating the voice of the customer (VOC) and voice of the stakeholder (VOS) into product, service, information, and process attributes, transferring the priorities of the customer and stakeholder needs into priorities for these attributes, and then developing technology, cost, and reliability plans for attributes. Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
T1156E
ISO 10002:2018: QUALITY MANAGEMENT — CUSTOMER SATISFACTION — GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS (E-STANDARD)
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses. This document addresses the following aspects of complaints handling: a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its products and services, including customer service; b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training; c) recognizing and addressing the needs and expectations of complainants; d) providing complainants with an open, effective and easy-to-use complaints process; e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service; f) auditing of the complaints-handling process; g) reviewing the effectiveness and efficiency of the complaints-handling process. This document does not apply to disputes referred for resolution outside the organization or for employment-related disputes.
T1559E
ISO 16355-3:2019 APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS -- PART 3: QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER
ISO 16355-3:2019 describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
T1564E
ISO/TS 54001:2019 QUALITY MANAGEMENT SYSTEMS -- PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015 FOR ELECTORAL ORGANIZATIONS AT ALL LEVELS OF GOVERNMENT
ISO/TS 54001:2019 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
E0959
QUALITY, SAFETY, AND ENVIRONMENT (EBOOK). SYNERGY IN THE 21ST CENTURY
For the first time, an author has demonstrated that safety and environment are influential factors within the quality arena. Pascal Dennis explains how applying quality management principles to safety and environmental issues can result in growth for an organization where safety and environment endeavors are concerned. This is the only book demonstrating that problems stemming from quality, safety and environment share the same root cause and respond to the identical remedies offered by a modern quality management system.Extremely well-written, Quality, Safety, and Environment: Synergy in the 21st Century includes chapters focusing on the histroy of the quality revolution, behavior-based safety, and the vital issues facing today's safety manager. The goals, methods, and principles of total safety and environmental management are introduced as well as statistical process control and other quality tools made applicable to safety and environmental situations. Benefits:Increase profits by integrating your organization's management systems. Apply cutting-edge technologies in environmental management. Administer proven methods of measuring environmental performance. Contents:Introduction Entropy--The QSE link Generic Management Systems--A Primer Quality Management Systems Safety Management Systems Environmental Management Systems Q, S, and E Management Systems--Synergies Implications for Management Includes 32 illustrations
E1162
DEVELOPING NEW SERVICES (EBOOK). INCORPORATING THE VOICE OF THE CUSTOMER INTO STRATEGIC SERVICE DEVELOPMENT
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and how it can revitalize an organization. But little has been written that connects the two together effectively to create a full understanding and show a process for effectively integrating the two disciplines. This is the focus of Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development, which explains how to incorporate the voice of the customer into product and service development and uses the results to guide strategic planning for the organization.The book focuses on the service industries, providing expert examples from a variety of businesses such as healthcare, government, banking, education, and the hospitality industries. The authors’ experience as seasoned consultants and instructors is evident in the many real-world examples, exercises, and figures. Developing New Services is ideal for managers who are responsible for developing and improving services, and is also an ideal textbook for management students.
E1202
MAKING CHANGE WORK (EBOOK). PRACTICAL TOOLS FOR OVERCOMING HUMAN RESISTANCE TO CHANGE
As organizations strive to remain ahead of the competition, there will inevitably and often come the need for change. All successful organizations regularly use change to improve processes and increase performance. While these times of change can be a grea
E1241
QUALITY MAKES MONEY (EBOOK). HOW TO INVOLVE EVERY PERSON ON THE PAYROLL IN A COMPLETE QUALITY PROCESS (CQP)
This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to re-energize the “Qualit
E1269
THE TEAM EFFECTIVENESS SURVEY WORKBOOK (EBOOK)
Virtually every type and size of organization commits substantial resources to team-based initiatives. While there are many different names applied to these teams (corrective action teams, project teams, quality improvement teams, as well as method-specifi
E1359
SIX SIGMA FOR THE NEW MILLENNIUM (EBOOK). A CSSBB GUIDEBOOK, SECOND EDITION
This book is designed to walk the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections of the BoK exactly, from enterprise-wide deployment, organizational process ma
E1392
AN INTRODUCTION TO GREEN PROCESS MANAGEMENT (EBOOK)
The intent of this book is to give interested parties an overview of green and its impact on business, without spending countless hours researching the subject. It provides information in a manner that can be used to help businesses determine the role green will play in their futures. The book is not intended as a detailed implementation guide, but as an aid in understanding the current thinking on what green really is and what an organization can do. The book is presented in three major sections. The first section is intended to give an overall understanding of what is meant by green, a brief history of the environmental movement as it relates to business, trends in carbon measuring and reporting, and definitions of green. The second section discusses standards, certifications, and measurements that relate to green and environmental management. The final section presents methods that may be used to implement and manage green processes within an organization, along with tools and a road map that may be used by those companies seeking to become green. The road map utilizes process improvement tools that will be familiar to many organizations.
E1409
SUSTAINABLE BUSINESS AND INDUSTRY (EBOOK). DESIGNING AND OPERATING FOR SOCIAL AND ENVIRONMENTAL RESPONSIBILITY
This book is an introduction to developing and implementing a successful program in the domain of sustainability and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by str
E1445
STATISTICAL PROCESS CONTROL FOR THE FDA-REGULATED INDUSTRY (EBOOK)
The focus of this book is to understand and apply the different SPC tools in a company regulated by the Food and Drug Administration (FDA): those that manufacture pharmaceutical products, biologics, medical devices, food, cosmetics, and so on. The book is
E1456
MODULAR KAIZEN (EBOOK). CONTINUOUS AND BREAKTHROUGH IMPROVEMENT
Modular kaizen is a development of necessity in our rapidly changing world where improvement has to happen “on the fly”. Modular kaizen is the counter point to kaizen blitz, where team members are locked in a room to hammer out a solution to some problem o
E1472
STATISTICS FOR SIX SIGMA BLACK BELTS (EBOOK)
This book is written for the Six Sigma Black Belt who needs an understanding of many statistical methods but does not use all of these methods every day. It is intended to be used as a quick reference, providing basic details, step-by-step instructions, an
E1645
LEAN SIX SIGMA FOR BEGINNERS. ESSENTIAL ACTIVITIES TO CONDUCT DMAIC PROJECTS
Improving performance is a constant objective in any industry. Acquiring lean and Six Sigma competency will help professionals at any level achieve their productivity goals. Lean Six Sigma for Beginners is a quick guide perfect for anyone new to Lean Six S
E1651
SIX SIGMA TOOLS AT WORK, SECOND EDITION (EBOOK). AN A-TO-Z GUIDE TO BOOSTING JOB EFFICIENCY
Six Sigma isn’t just for manufacturers; it’s a versatile philosophy that can drive process improvement in any field. You’ll see how to cut out waste and reduce variation in everything you do, helping your organization achieve its goals. This handy pocket g
T1165E
ASQ/ANSI Z1.9:2003 (R2018) - E-STANDARD
Looking to purchase a Site License to post on your company’s Intranet? Request information at sales@asq.org. THIS IS THE CURRENT EDITION OF Z1.9.ASQ/ANSI Z1.9 is an acceptance sampling system to be used on a continuing stream of lots for AQL specified. It
T1618E
ISO TR 11462-4:2022 GUIDELINES FOR IMPLEMENTATION OF STATISTICAL PROCESS CONTROL - PART 4: REFERENCE DATA SETS FOR MEASUREMENT PROCESS ANALYSIS SOFTWARE VALIDATION
This document describes examples for software validation for software implementing the standards of ISO 22514-7 on the capability of measurement processes. In detail, the following standards are covered: — ISO 22514-7. It provides data sets and test results for testing the implementation of the evaluation methods described in these standards. This includes: a) the calculation of standard uncertainties from other sources (other than experiments – type B – ISO/IECGuide 98-3); b) the estimation of uncertainty components using repeated measurements on reference parts; c) the estimation of uncertainty components using repeated measurements on multiple parts with different operators and their evaluation using the ANOVA method; d) the combination of uncertainty components using the Gaussian law of uncertainty propagation; e) the calculation of measurement process capability indices; f) the influence of operators on attributive measurements; g) the uncertainty range and capability indices for attributive measurements. The test examples are intended to cover the calculation of the measuring system capability and measurement process capability according to ISO 22514-7.
T1628E
ISO 3951-1:2022 SAMPLING PROCEDURES FOR INSPECTION BY VARIABLES - PART 1: SPECIFICATION FOR SINGLE SAMPLING PLANS INDEXED BY ACCEPTANCE QUALITY LIMIT (AQL) FOR LOT-BY-LOT INSPECTION FOR A SINGLE QUALITY CHARACTERISTIC AND A SINGLE AQL
This document specifies single sampling plans for lot-by-lot inspection under the following conditions: a) where the inspection procedure is applied to a continuing series of lots of discrete products, all supplied by one producer using one production proc
E1573
BEYOND COMPLIANCE DESIGN OF A QUALITY SYSTEM (EBOOK). TOOLS AND TEMPLATES FOR INTEGRATING AUDITING PERSPECTIVES
Next Level Results for Your QMS You don’t just want a compliant quality management system, you want a robust one—a QMS that’s easy to implement and maintain. Beyond Compliance Design merges two sets of experiences—that of a quality system designer/auditee and that of an external auditor—to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight. Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including: Implementing layered metrics to align with the auditor's perspective Employing DMAIC analysis to process customer complaints Discovering hidden factories through a Process Grid Walk Addressing common pitfalls of documentation systems with lean solutions Achieving operational compliance and excellence within processes Determining QMS, customer, and auditor satisfaction Fostering synergy among the QMS, customer, and auditor perspectives Engaging management review for critical support Janet Bautista Smith has 38 years of quality management experience in various manufacturing environments, including the medical device, automotive, and military and logistics industries. She has previously written Auditing Beyond Compliance and The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing for ASQ’s Quality Press. Robert Alvarez brings more than 40 years of experience to the maintenance and implementation of management systems. An effective QMS is always in a state of dynamic improvement. Effort in building a strong QMS is to continually meet and exceed both the internal business requirements as well as external stakeholders. This book provides insights into real life experiences of both the QMS designer and an objective Auditor and provides a simplified flow of work processes, which are scalable to any industry for bringing about continuous improvement and strengthening the existing QMS. – Madhusudan Moosapeta, Director, Quality and Compliance, Apotex The Process Grid Walk evaluation (depicted in this book) is unique and provides a precise identification of a process or procedure that may provide an opportunity for improvement. – Ricardo Villareal, Supply Chain Security Specialist, CTPAT Field Officer, U.S. Customs and Border Protection
T1133E
ISO 28598-2:2017: ACCEPTANCE SAMPLING PROCEDURES BASED ON THE ALLOCATION OF PRIORITIES PRINCIPLE (APP) — PART 2: COORDINATED SINGLE SAMPLING PLANS FOR ACCEPTANCE SAMPLING BY ATTRIBUTES (E-STANDARD)
This part of ISO 28598 provides attributes sampling procedures and single sampling plans for successive independent inspections of the same lot conducted by the supplier, customer and/or a third party. This part of ISO 28598 addresses: - supplier inspection (final inspection, product certification upon supplier's request); - customer inspection (incoming inspection, surveillance, acceptance sampling); - third party inspection. This part of ISO 28598 may also be applicable when only one inspection is needed. A catalogue of single sampling plans is given, indexed by the normative quality limits (NQLs). This part of ISO 28598 provides sampling procedures for: - finished product; - components and discrete items; - operations; - discrete items and the processes that produce them; - data and records. Attributes sampling procedures are provided for inspection of an isolated lot or a continuing series of lots of a discrete product. These procedures are applicable when a normative quality limit (NQL) is given and expressed in terms of percent nonconforming or nonconformities per 100 items. This part of ISO 28598 provides a co-ordinated system of supplier, customer and third party acceptance sampling procedures. It is also applicable to the case where a supplier individually, or on agreement with a customer, in a contract, specifies a lot quality criterion expressed in terms of an NQL. In either case, it provides a coherent methodology for designating lots as satisfactory or unsatisfactory for shipment and proposed use.
T1097E
- ISO 22514-2:2017: STATISTICAL METHODS IN PROCESS MANAGEMENT — CAPABILITY AND PERFORMANCE —PART 2: PROCESS CAPABILITY AND PERFORMANCE OF TIME-DEPENDENT PROCESS MODELS
T1581E
- ISO 7870-7:2020 CONTROL CHARTS — PART 7: MULTIVARIATE CONTROL CHARTS (E-STANDARD)
T1604E
- ISO 19694-1 STATIONARY SOURCE EMISSIONS — DETERMINATION OF GREENHOUSE GAS EMISSIONS IN ENERGY-INTENSIVE INDUSTRIES — PART 1: GENERAL ASPECTS
T215E
- ISO 5725-1-1994: ACCURACY (TRUENESS AND PRECISION) OF MEASUREMENT METHODS AND RESULTS - PART 1: GENERAL PRINCIPLES AND DEFINITIONS
T929E
- ISO/TR 12888:2011: SELECTED ILLUSTRATIONS OF GAUGE REPEATABILITY AND REPRODUCIBILITY STUDIES
E1519
- THE JOY OF LEAN (EBOOK). TRANSFORMING, LEADING, AND SUSTAINING A CULTURE OF ENGAGED TEAM PERFORMANCE
T1095E
- ISO 16355-4:2017: APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 4: ANALYSIS OF NON-QUANTITATIVE AND QUANTITATIVE VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER (E-STANDARD)
E1512
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E1542
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T1068E
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T1093E
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T1104E
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T1156E
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T1559E
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T1564E
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E1162
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E1202
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E1241
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E1409
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E1651
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T1618E
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T1628E
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E1573
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T1133E
- ISO 28598-2:2017: ACCEPTANCE SAMPLING PROCEDURES BASED ON THE ALLOCATION OF PRIORITIES PRINCIPLE (APP) — PART 2: COORDINATED SINGLE SAMPLING PLANS FOR ACCEPTANCE SAMPLING BY ATTRIBUTES (E-STANDARD)