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E1411
ISO 26000 IN PRACTICE (EBOOK). A USER GUIDE
ISO 26000 is a voluntary guidance standard that attempts what no other global standard on social responsibility has: to consolidate in one place the fundamental expectations of organizations regarding their responsibilities to society. Because the standard was developed by a global, multi-stakeholder group—representing more than 90 countries—the standard addresses the wide landscape of social responsibility and provides valuable context for implementation in all types of organizations. This book is structured to help you navigate ISO 26000 and to provide succinct, practical information for implementing its guidance. The book is akin to a GPS that speaks point-to-point guidance as you help your organization set and move toward its social responsibility goals, based on the broader map that ISO 26000 provides. “If you’re planning to use ISO 26000 to integrate social responsibility into your organization, this book is a must-read. It’s the quintessential road map for making the most of the standard’s extensive scope through practical tools, expert insights, and a systematic approach.”Jeffrey Hogue Vice President of Sustainability & Corporate Social ResponsibilityDanisco A/S ”ISO 26000 in Practice uses the continuous improvement (Plan-Do-Check-Act) framework to translate the standard into actionable steps on the journey from legal compliance and risk management to meaningful core values and sustainable growth.”Marc P. KelemenPresidentNanoSynopsis, LLC “This book is beneficial for those organizations that need a helping hand to address sustainability, as well as for those who want to use the standard to reflect on their existing framework, assess alignment with ISO 26000, and identify areas for improvement.”Johanna C. JobinSustainability Programs ManagerEMD Millipore “Bernhart and Maher show how to take the first bite of the social responsibility apple, and the second, with each bite bringing you a greater degree of comfort that your organization's essential obligations are recognized and on their way to being addressed. This book is easy to use and filled with helpful tips, tables, and examples.”Dorothy P. BowersChair, U.S. Technical Advisory Group to ISO 26000 (2006 – 2009)
E1480
ISO 9001:2015 HANDBOOK FOR SMALL AND MEDIUM-SIZED BUSINESSES, THIRD EDITION (EBOOK)
This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2015. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001–compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectiveness—all of which ultimately have a positive impact on the bottom line. It is expected that some readers will have already established a QMS. This handbook will serve to reinforce good practices and will help you better understand the intent and value of some of the requirements of ISO 9001. Since the handbook is especially focused on small and medium-sized organizations, the examples that are provided will have greater applicability and will enhance comprehension, again resulting in increased value. Implementing a QMS in a small organization is not easier or harder than it is in a large one. Resources are different; each organization has its own unique challenges, constraints, and advantages. The thing to always bear in mind is that this is your organization and these are your processes. ISO 9001:2015 defines the requirements, but it does not dictate the method of application. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.
E1503
THE ART OF INTEGRATING STRATEGIC PLANNING, PROCESS METRICS, RISK MITIGATION, AND AUDITING (EBOOK)
The author’s lessons learned—during more than 25 years of hands-on quality management experience in environments including manufacturing, medical devices, military, aerospace, automotive, and logistics—are condensed in this book to provide reference material to both beginners and seasoned professionals in the development and sustainability of an effective quality and operational system. Experiences shared in this book include the design from ground zero-to-deployment, risk mitigation, and maintenance of quality standards such as ISO 9001, AS9100, ISO/TS 16949, TL 9000, FDA/GMP and C-TPAT standard, and Lean Six Sigma principles. The main focus of this book is to promote the use of the internal auditing tool as a feedback mechanism not only for compliance verification but also for the measurement and enhancement of the system’s effectiveness. The catalysts for this goal are: Auditing beyond compliance to include identification of improvement opportunities Use of process metrics as feedback mechanism in the discovery of hidden factories and risks Concepts and models discussed in this book are clearly illustrated using anonymous real-life examples encountered in day-to-day operations. These examples include lessons learned associated with compliance, continuous improvement, and techniques in the conversion of performance metrics as process indicators, savings’ generators, and risk mitigation. The examples and models are simple and easy to understand accompanied with templates for quick application on the creation of problem statements, root cause analysis methods, and design of action plans with measurement of success. Workshop modules for ‘training the trainers’ are included in this book with practical hands-on exercises on the different tools associated with problem solving, development of process metrics for risk mitigations and auditing.
E1559
UNLEASH QUALITY (EBOOK). BUILD A WINNING STRATEGY FOR A CULTURE OF QUALITY THAT WILL UNLEASH YOUR GROWTH AND PROFIT POTENTIAL
Quality has been around for years—why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors—behaviors that apply to every department within a company. In other words, a company’s culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company’s population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality—by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you’ll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization’s bottom line. You’ll start by learning the aspects of a behavior-based quality culture and how to unleash an organization’s potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You’ll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.
E1645
LEAN SIX SIGMA FOR BEGINNERS (EBOOK). ESSENTIAL ACTIVITIES TO CONDUCT DMAIC PROJECTS
Improving performance is a constant objective in any industry. Acquiring lean and Six Sigma competency will help professionals at any level achieve their productivity goals. Lean Six Sigma for Beginners is a quick guide perfect for anyone new to Lean Six Sigma (LSS) to help them gain the competency to make improvements. Chapters are organized to align with steps in the Define-Measure-Analyze-Improve-Control (DMAIC) framework, explaining the different stages thoroughly. In each stage, author Gary Jing offers guidance to eliminate deficiencies by using tactics or tools. This handy pocket guide: Follows a typical project roadmap that users can easily navigate, step-by-step, to carry out LSS projects. Focuses on soft, non-statistical LSS tools to help professionals better prepare to work with data analytics and statistics. Offers some unique practices and perspectives on popular tools, such as root cause analysis (RCA) and failure mode and effects analysis (FMEA). Provides key takeaways to conclude and summarize each chapter. Upskills students and next-generation quality professionals to prepare them for transitioning into the job market. Gary Jing, PhD, a fellow of ASQ, has been a Master Black Belt and Lean Six Sigma deployment leader for nearly 30 years. Currently an adjunct professor at the University of St. Thomas teaching Lean Six Sigma and a quality manager at nVent, he has also worked as a continuous improvement director at CommScope. He was on the U.S. delegation to ISO Technical Committee 176 and participated in the development of ISO 9000:2015 as the secretary. He earned a doctorate in industrial engineering from the University of Cincinnati. Dr. Jing has over 30 publications in Lean & Six Sigma Review and is an ASQ-certified quality engineer and quality manager.
E1651
SIX SIGMA TOOLS AT WORK, SECOND EDITION (EBOOK). AN A-TO-Z GUIDE TO BOOSTING JOB EFFICIENCY
Six Sigma isn’t just for manufacturers; it’s a versatile philosophy that can drive process improvement in any field. You’ll see how to cut out waste and reduce variation in everything you do, helping your organization achieve its goals. This handy pocket guide includes: An introduction to Six Sigma, including the DMAIC (define-measure-analyze-improve-control) model and its phases A helpful roadmap to help you get started on your Six Sigma journey Over 30 tools, from advanced quality planning to variation reduction, listed alphabetically for easy reference Figures, tables, and examples to illustrate the practical use of each tool Whether you’re just starting out or already familiar with Six Sigma, this guide will help you transform how you work and lead your team with proven strategies. Roderick A. Munro, CQE, CQA, CMQ/OE, is a business improvement coach with RAM Q Universe, Inc. and author of several books published by Quality Press. He is an ASQ Fellow and is also a Fellow Chartered Quality Institute (CQI) Chartered Quality Professional (CQP) (England) and IRCA QMS Lead Audit.
P1633
LEAN SIX SIGMA AND MINITAB, 5TH EDITION. THE COMPLETE TOOLBOX GUIDE FOR BUSINESS IMPROVEMENT
**Updated for Minitab 18: more tools, improved graphics** This guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with over 150,000 copies sold, this Lean Six Sigma book is firmly established as the practical guide for business improvement professionals worldwide. The guide includes: Over 140 Lean Six Sigma tools and techniques. Logical routemaps through the Six Sigma DMAIC flow. Detailed Minitab instructions and screenshots. Clear diagrams and explanations. Easy-to-navigate format with DMAIC tabs. Interactive examples with free data files and templates. Who should use this book? Lean Six Sigma trainees --- if you're going to training, you need this book! Improvement practitioners delivering real life Six Sigma projects. Project sponsors overseeing Six Sigma projects. Senior managers requiring an introduction to Lean and Six Sigma.
P1635
STAYING LEAN, SECOND EDITION. THRIVING, NOT JUST SURVIVING
Features Provides an easy-to-follow model for achieving sustainable Lean improvements Covers a six-year Lean transformation from start to finish—illustrating the application of three distinct roadmaps Details the experience of a multi-national company that
P1641
MAXIMIZING VALUE PROPOSITIONS TO INCREASE PROJECT SUCCESS RATES
Features Identifies key opportunities that can add value to an organization Focuses analysis on necessary data collection efforts Provides direction and motivation for the improvement process Details a method for continuous review of the improvement process Encourages timeliness through digital-setting and milestones Summary Value proposition, an old concept, is taking on new significance in today’s innovation-driven environment. Business focus has shifted from developing many creative ideas to developing only those that will successfully flow through the product cycle and fulfill a customer need. The old approach resulted in less than a 10 percent success rate for concepts that started through the product cycle; this can no longer be tolerated. This new book on value propositions outlines a systematic approach to making an early evaluation of potential projects and programs so you can determine if they can add real value to your organization or its customers—potentially saving you millions of dollars and months of valuable time. Focusing on the necessary data collection efforts, Maximizing Value Propositions to Increase Project Success Rates will help you identify easy opportunities for improvement and will guide you through the process of creating value propositions for the ideas that will drive the organization’s future profits. It outlines a four-stage approach to creating value propositions and explains how to create effective value proposition documents. The book illustrates the role of the opportunity center in capturing new ideas, describes how to present value propositions to management, and includes an example of a new product value proposition. Detailing a method for continuous review of the improvement process, it will help you foster an entrepreneurial mind-set within your employees and encourage them to actively search and document value-adding ideas. Through the effective use of value propositions it is completely possible for your organization to increase the number of new products/services it offers to your customers by over 100 percent. It is not unusual for this to result in more than a 40 percent increase in profits per year. Adopting the approach outlined in the text for using value propositions can save your organizations millions of dollars and much time. What could be better than reducing costs while increasing sales?
T1128E
ASQ TR2:2018 (E-STANDARD)
This Technical Report was prepared to address the need for guidance on Cost of Quality for development, implementation and monitoring to improve quality and overall organizational performance. This guidance is either in the context of an established management system (e.g., quality, environmental, occupational health and safety, etc.) or as an independent management activity. In either case, this document provides expectations for the processes and activities associated with the products and services an organization produces or provides to the extent realization processes have been deemed necessary. The Cost of Quality process employed should be compatible with other associated financial analysis activities used by the organization to ensure continuity and commonality of purpose. Among the benefits of establishing a Cost of Quality are: a. increased visibility of the value of activities performed; b. greater insight into opportunities for improvement; c. reduced wastes or the impact of problems; d. improved organizational competitiveness; e. amplified engagement of leadership in improvement activities. This Technical Report follows the high-level structure for management systems that is provided in Annex SL of the ISO directives. This document provides guidance for implementation of a Cost of Quality process for organizations of any type, size and complexity. A Cost of Quality process integrated within the organization’s Quality management system(s) helps the organization realize more effective bottom line benefits. Appendices added to this document provide guidance in using costs existing within the business for a Cost of Quality process by asking a series of fundamental questions. A sample worksheet is also provided for guidance to help start the analysis.
E0830
PROCESS REENGINEERING. THE KEY TO ACHIEVING BREAKTHROUGH SUCCESS
The scope and meaning of process reengineering are defined in this book. Recognize opportunities for dramatic improvement and discover vital information for understanding concepts and realizing the full benefits of process reengineering. Learn to rethink the role of technology in a process environment and how to anticipate the pitfalls and barriers of radical change.Contents:IntroductionProcess Reengineering PhilosophyPossibilities and PitfallsProcess Reengineering FrameworkOpportunity AssessmentPlanning the Process Reengineering ProjectThe Process Reengineering TeamProcess AnalysisProcess DesignRisk and Impact AssessmentPlanning and Implementing the TransitionTracking and Measuring Process PerformanceAdvanced Tools and TechniquesCase Profiles
E1069
INTERNAL QUALITY AUDITING (EBOOK)
Internal quality audits can provide an unbiased view of the processes that directly impact the products and services of an organization. Yet, while most internal auditors have been trained using many of the methods and techniques of external auditors, an internal audit is very different and requires different methods and techniques. Internal Quality Auditing is the first book to provide a comprehensive guide designed for use by audit program managers or internal auditors.From helping to determine the objective of the audit to performing the audit, and writing the audit report, this book will act as a guide for quality audit managers in the implementation and resolution of effective internal quality audits.Check out our comprehensive educational courses in Auditing and Supplier Quality!Benefits:Define and implement an effective internal quality audit program for your organization.Monitor the performance of the internal audit through performance indicators, and review the audit program for potential improvements.Train your organizations internal auditors in the execution of effective internal audits.Contents:Quality Management Systems and StandardsObjective and Scope of the Audit ProgramAuditor QualificationMaintaining Auditor CompetenceSchedulingSupervising the AuditPlanning for the InvestigationInvestigation and ConclusionsAudit ReportFollow-up Audit
E1133
ACCOUNTABILITY THROUGH MEASUREMENT. A GLOBAL HEALTHCARE IMPERATIVE
Accountability Through Measurement: A Global Healthcare Imperative looks at the need for healthcare organizations to become more accountable for their performance. The book discusses the necessary mindset, structures, tools, and communication modes needed for healthcare to be accountable to itself, as well as to external audiences, about its own performance. At the heart of this is the need for a greater degree of disclosure, which in turn requires rigorous methods of measurement. This book places the requirement of disclosure at the center of the accountability mandate and presents concrete ways in which performance can be measured, analyzed, communicated, and used toward performance improvement. This approach does not place the responsibility of accountability on the providers only but makes it a joint effort between the providers and recipients.
E1237
HOMELAND SECURITY ASSESSMENT MANUAL (EBOOK). A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT BASED ON BALDRIGE CRITERIA
Many organizations have embraced the concept of improving overall performance by using the Malcolm Baldrige National Quality Award criteria as a benchmark to gauge their strengths and opportunities for improvement, and as a measurement of their overall alignment and integration of key processes. Since the terrorist attacks of September 11, 2001, America has made great strides in improving homeland security. Individual citizens, industry, and government leaders from all spectrums of our society have become involved in ensuring national security. This comprehensive and hands-on manual will help organizations align the Baldrige Award Criteria for Performance Excellence with homeland security issues. These are issues that both public and private organizations must address in order to ensure a safe work environment for their employees and the customers of their products and services. Review a sample Webinar presentation about this book by the author by clicking here.
E1265
MANAGING SERVICE DELIVERY PROCESSES (EBOOK). LINKING STRATEGY TO OPERATIONS
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot.Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods, and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.
E1268
THE PROGRESSIVE AUDIT (EBOOK). A TOOLKIT FOR IMPROVING YOUR ORGANIZATIONAL QUALITY CULTURE
The Progressive Audit is a book that anyone involved with auditing should read. This book is not just about auditing but also about management strategy, employee involvement, and raising the level of the organizational quality culture. An audit must provide an understanding of the level at which the quality culture exists so management can implement improvements. It must uncover the various sub-systems that exist within organizations and also raise the level of understanding in the workforce.This book outlines a six-step methodology to implement a sound internal audit program, including how to get employees to actively participate, how to drive quality system concepts throughout all levels in the organization, and how to manage it so you're not doing all the work.
E1395
PROFITABILITY WITH NO BOUNDARIES. OPTIMIZING TOC AND LEAN-SIX SIGMA
Authors Pirasteh and Fox know what causes various improvement approaches to fail, and in response provide a new model that combines theory of constraints (TOC), lean, and Six Sigma into a unique program called TLS. This scientifically proven methodology improves results dramatically. The book is divided into two parts. The first is geared to senior decision makers—those who decide “if” their company should adopt a TLS approach. The second deals with the details of “how” and is directed at those responsible for implementing TLS. Readers who would like more depth on any section of Part I can go directly to the matching chapter in Part II. If your intention is to learn how to systematically improve quality, process reliability, and throughput while creating a wasteless enterprise, then this book is for you!
E1464
THE AS9100C, AS9110, AND AS9120 HANDBOOK (EBOOK). UNDERSTANDING AVIATION, SPACE, AND DEFENSE BEST PRACTICES
AS9100, AS9110, and AS9120, the quality management system (QMS) standards for the aerospace industry, are written in the most ambiguous language possible. Indeed, they don’t outline how they should be implemented. Those decisions are left to the organization implementing their requirements or, in some cases, to a consultant. Although some consultant firms for aerospace systems are excellent, there are many that purport to be experts yet proffer systems and processes that are either in contravention to the standards’ requirements or so unwieldy that they render the process impotent. In an effort to simplify these issues, this book proposes practices that have been described as opportunities for improvement or best practices by registration auditors in the past. It includes a discussion of each of the three standards’ clauses, suggests best practices to comply with them, outlines common findings associated with them, and provides an overview of the changes to AS9100C from AS9100B.
E1502
PRACTICAL DESIGN OF EXPERIMENTS (DOE) (EBOOK). A GUIDE FOR OPTIMIZING DESIGNS AND PROCESSES
This book was written to aid quality technicians and engineers. It is a result of 30 years of quality-related work experience. To that end, the intent of this book is to provide the quality professional working in virtually any industry a quick, convenient, and comprehensive guide to properly conducting design of experiments (DOE) for the purpose of process optimization. This is a practical introduction to the basics of DOE, intended for people who have never been exposed to design of experiments, been intimidated in their attempts to learn about DOE, or have not appreciated the potential of this family of tools in their process improvement and optimization efforts. In addition, this book is a useful reference when preparing for and taking many of the ASQ quality certification examinations, including the Certified Quality Technician (CQT), Certified Six Sigma Green Belt (CSSGB), Certified Quality Engineer (CQE), Certified Six Sigma Black Belt (CSSBB), and Certified Reliability Engineer (CRE).
T1149E
ISO 14001:2015 - ENVIRONMENTAL MANAGEMENT SYSTEMS - A PRACTICAL GUIDE FOR SMES
ISO 14001:2015 - Environmental Management Systems - A Practical Guide for SMEs guides the user through the establishment of an environmental management system (EMS), in accordance with the requirements specified in ISO 14001:2015, Environmental management
T1564E
ISO/TS 54001:2019 QUALITY MANAGEMENT SYSTEMS -- PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015 FOR ELECTORAL ORGANIZATIONS AT ALL LEVELS OF GOVERNMENT
ISO/TS 54001:2019 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
T1637E
ISO 14093:2022 MECHANISM FOR FINANCING LOCAL ADAPTATION FOR CLIMATE CHANGE - PERFORMANCE-BASED CLIMATE RESILIENCE GRANTS - REQUIREMENTS AND GUIDELINES
This document establishes an approach and methodology for a country-based mechanism to channel climate finance to subnational authorities to support climate change adaptation and to increase local resilience thereby contributing to the achievement of the g
E1542
QUALITY EXPERIENCE TELEMETRY (EBOOK). HOW TO EFFECTIVELY USE TELEMETRY FOR IMPROVED CUSTOMER SUCCESS
“This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point… this volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations.” from the Foreword by Samuel B. Bacharach McKelvey-Grant Professor, Cornell University Founder, Bacharach Leadership Group Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley’s premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life. “This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point… this volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations.” from the Foreword by Samuel B. Bacharach McKelvey-Grant Professor, Cornell University Founder, Bacharach Leadership Group Author of The Agenda Mover: When Your Good Idea Is Not Enough and Transforming the Clunky Organization: Pragmatic Skills for Breaking Inertia (Cornell University Press) Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, and driving improvement actions. This book provides the necessary knowledge and information to understand the telemetry infrastructure and associated details. It will enable readers to implement a telemetry program to address customer experience pain and improve customer experience. The authors of this book have all served in different roles and capacities in one of Silicon Valley’s premier technology companies. These roles include software engineering, customer assurance, quality management, technology development, and implementation. Their paths intersected in the area of quality management, and they have witnessed first-hand how the latest technology/market transitions around Internet of Things (IoT), digitization, and telemetry are impacting the company they work, as well as the high-tech industry and global economy as a whole. The real-time nature of data and the advent of machine-learning algorithms have set the stage for a new era that the authors call adaptive customer experience. The premise of this concept is that real-time availability of customer experience data opens the door for real-time responses based on machine-learning algorithms. This creates an unprecedented opportunity to change the relationship between customers and the systems they depend on in their digital world. The proliferation of sensors and improvements in data science capabilities are creating an environment where the possibilities for telemetry are limitless. The book provides several examples of use cases and applications that help bring telemetry to life.
E1284
LEAN KAIZEN (EBOOK). A SIMPLIFIED APPROACH TO PROCESS IMPROVEMENTS
To compete successfully in today’s economy, organizations need to be as good as or better than their global competitors. This goes not only for quality, but also for costs and cycle times (lead time, processing time, delivery time, set-up time, response time, etc.). Lean addresses these needs in its emphasis on teamwork, continuous training and learning, produce to demand (“pull”), mass customization and batch size reduction, cellular flow, quick changeover, and total productive maintenance. Originally applied in manufacturing settings, lean has now migrated to non-shop floor activities: in business support functions, such as sales, customer service, accounting, human resources, engineering, purchasing; within manufacturing firms; and also in purely service areas like finance, government, and healthcare. The intended audience for this book is any quality or operational professional who wants to start their lean journey or enhance their career opportunities. After introducing the concepts of lean and kaizen, various building blocks of a lean enterprise are described. After reading this book, any reader will have a foundation of what is understood today as "lean." All the examples of kaizens presented in the book are from the authors' experience associated with real lean transformations. In addition, the forms, figures, and checklists included as part of this book and also on the accompanying CD-ROM can be customized and used in the readers’ own lean journey when they perform kaizens. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (4 of 5 based on 1 review) "This book gives a great introduction to kaizen, along with a sensible "how to" and several case studies across various industries, including for non-manufacturing applications. It also gives a good introduction to Lean in general, and it places enough emphasis on the "human side" of implementing Lean so that the reader walks away with an understanding that the Lean tools may be fairly simple but the implementation of them requires special attention to human nature and the associated challenges. It is easy to read and comprehend. Plenty of pictures and samples are provided. This could easily be used as a training tool for employees who will be serving on kaizen teams." A reader in Bradenton, Florida
E1497
ROAD MAP FOR THE BALDRIGE JOURNEY (EBOOK). A GUIDE TO EFFECTIVE USE OF THE CRITERIA FOR PERFORMANCE EXCELLENCE AND BALDRIGE-BASED AWARD PROGRAMS
While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive. The requirements are presented as more than 200 questions written in a generic manner to enable their application by all types of organizations. They do not tell leaders what to do to meet the requirements, which is both good and bad. While it allows organizations to develop processes to respond to the Criteria in ways that meet their unique needs, this has created a barrier for some leaders. This book provides a detailed road map and systematic process to design and implement a customized operating model for performance excellence based on the Criteria. The road map includes regular use of state award programs for feedback to enable mid-course correction. Though recognition is not its primary purpose, following this road map also increases the likelihood of being recognized by these award programs. The approach presented here will not guarantee an award, but it will help an organization’s leaders use the Criteria and award programs more efficiently and effectively as an aid to organizational transformation and improvement. "It is true, organizations are perfectly designed to get the results they are getting. The Baldrige framework is an operating model that guides organizations to establish key processes that are proven to yield high reliability. The framework, however, can be intimidating. Kilbride’s Road Map clearly explains and provides ‘doable’ steps to apply the Baldrige Criteria and become more process-honoring. It is a compilation of the valuable education, guidance, and support Joe provided us on our journey."David Fox, President and Pattie Skriba, VP Business ExcellenceAdvocate Good Samaritan Hospital2010 Baldrige Award Recipient "The Baldrige journey of continuous improvement never ends. For such a journey you need a knowledgeable co-pilot, and Joe Kilbride has helped many organizations, examiners, judges and others pursuing excellence to navigate that journey. His expertise is priceless and the Road Map makes him your virtual co-pilot. I hope you will take the first step today; excellence awaits."Bob BarnettRetired CEO, Motorola CGISS2002 Baldrige Award Recipient "Surviving the challenges of today's global competition requires having a long-term plan... and a road map to get there. Here is the essential companion for a successful journey."David BoulayPresidentIllinois Manufacturing Excellence Center (IMEC)
E1540
SENIOR MANAGEMENT AND QUALITY (EBOOK). HOW TO LEVERAGE QUALITY FOR PROFIT
"Not just another quality tools book. I wish all senior managers would read this..Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings, and better profitability in your organization. It will look at using quality not just as a tool for making good products or delivering a good service, but as a strategic weapon in the marketplace. Full of helpful questions and thought-provoking ideas, Senior Management and Quality will ensure you have interesting conversations with senior managers and how they view quality. For senior managers, it gives a framework for devising a coordinated quality strategy, involving every department in quality, and showing how an embedded quality strategy can create virtuous circles of improvement. Among many features, this book: Explains how we can turn our quality departments and staff into a strategic, value-adding service Gives a neater definition of ‘quality’ that can be applied to any department in any organization Shows the relationships between quality and suppliers, customers, and internal departments Addresses the issues that can arise with the department that is the most important one in determining product quality: R & D Reassesses our view of company and quality objectives Reviews the role of quality personnel, and how we can use them as internal consultants Investigates how quality can influence training and change management Takes a fresh look at objectives and metrics, and the problems and contradictions with some of the common ones in use Looks at some of the deficiencies with Six Sigma With over 30 years in quality, Fin Rooney has put together the results of that experience in the real business world and come up with a practical approach to using quality as a way to improve your organization’s performance in all areas.
E1016
AN INTRODUCTION TO DESIGN OF EXPERIMENTS (EBOOK). A SIMPLIFIED APPROACH
This book is intended for people who have either been intimidated in their attempts to learn about Design of Experiments (DOE) or who have not appreciated the potential of that family of tools in their process improvement efforts. This introduction to DOE showcases the power and utility of this statistical tool while teaching the audience how to plan and analyze an experiment. It is also an attempt to dispel the conception that DOE is reserved only for those with advanced mathematics training. It will be demonstrated that DOE is primarily a logic tool that can be easily grasped and applied, requiring only basic math skills. The book's intent is to introduce the basics and persuade the reader of the power of this tool. The material covered will still be sufficient to support a high proportion of the experiments one may wish to perform. Contents:IntroductionExperiments with Two FactorsThe Analytical ProceduresThe Eight Steps for Analysis of EffectsReview of the Experimental ProceduresThe Spreadsheet ApproachExperiments with Three FactorsVariation AnalysisAnalysis with Unreplicated ExperimentsScreening DesignOther Types of DesignProblems and QuestionsReview of the Basics in Managing DOEWhat Inhibits Applications of DOE?
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THE UNCERTAINTY OF MEASUREMENTS (EBOOK). PHYSICAL AND CHEMICAL METROLOGY IMPACT AND ANALYSIS
The uncertainty of measurement results is drawing attention of managers, metrologists and customers. The accuracy of measurements affects all of us in trade, commerce, safety, health care environmental protection and more. The quality of these measurements are regulated by a variety of government agencies. Measurement also plays an important role in manufacturing and service organizations. Use this book to learn more about metrology and the need for reliable measurements. You can also learn about measurement system and quality of measurement systems, objectives and methods. Statistical techniques in metrology are also explained. Examples of measurement data and random variables, probability density functions, sampling distribution, statistical estimation degrees of freedom and regression are included. An entire chapter is devoted to measurement errors. The book goes in-depth into explaining national and international measurement systems and standards, and includes a complete chapter on calibration and measurement trace ability. Measurement Uncertainty will show how to evaluate various uncertainties in measurements using several approaches including international consensus. Calibration laboratories can look specifically at the chapter on that profession to guide them in their measurement improvements. Kimothi also looks at specific industries and their measurement capabilities and includes examples of R&R studies. A great resource for the CQE, CQT, CCT, CSSBB certification exams!
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CHARTING YOUR COURSE (EBOOK). LESSONS LEARNED DURING THE JOURNEY TOWARD PERFORMANCE EXCELLENCE
Charting Your Course is the story of 2003 Malcolm Baldrige National Quality Award winner Community Consolidated School District 15 of Palatine, Illinois. The book shares the story of the school district’s journey toward continuous improvement as they followed the Baldrige Award Criteria. The authors share both the good and the bad results encountered along the way, allowing the reader to learn from his experiences. The book will help other schools answer the many questions that will inevitably come up as they begin to follow the Baldrige criteria, and will help them avoid making some of the same mistakes. PRAISE FOR CHARTING YOUR COURSE"A case study of the only school district in the state of Illinois to earn the top quality award from the Lincoln Foundation for Business Excellence. Charting Your Course is must reading for superintendents and principals who are serious about achieving organizational excellence. In this straightforward account of a school district seriously embracing the Malcolm Baldrige criteria, the authors detail what worked and what went awry, and offer concrete suggestions on avoiding some of their mistakes." - Dr. Paul D. Houston, Executive Director American Association of School Administrators
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PROCESS QUALITY CONTROL (EBOOK). TROUBLESHOOTING AND INTERPRETATION OF DATA, FOURTH EDITION
Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (ANOM), Ott demonstrated that process knowledge is to be gained by seeking the information contained within the data.In this newest version of Ott's classic text, the authors have strived to continue down the path that he created for others to follow. Additions to this revised edition include: the use of dot plots as an alternative to histograms; digidot plots; adding events to charts; emphasis on the role that acceptance control charts play in controlling risks and the computation of average run length (ARL); a new chapter devoted to process capability, process performance, and process improvement, including the use of confidence intervals for process capability metrics; narrow-limit gauging as another means of assessing the capability of a process; Six Sigma methodology; design resolution; scatter plot matrices as applied to datasets of higher dimensions; and a new chapter on measurement studies.
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DESIGN FOR SIX SIGMA AS STRATEGIC EXPERIMENTATION (EBOOK). PLANNING, DESIGNING, AND BUILDING WORLD-CLASS PRODUCTS AND SERVICES
Design for Six Sigma as Strategic Experimentation develops a practical, science-based methodology for guiding the product realization process for highly-competitive markets. Forecasts of cash flow, market share, and price are used to select the final design from among the alternatives considered. A single formalism is used to integrate the tasks and responsibilities of marketing research, product planning, finance, design, engineering, and manufacturing within the overall product realization process.The targeted audiences for this book are graduate engineers, statisticians, and scientists who are or who soon will be involved in planning, designing, manufacturing, and servicing products for highly-competitive markets."This book is a significant contribution to statisticians, systems and industrial engineers interested in the big picture. It has the potential to increase the relevance of statistical analysis and improve the statistical ability of system engineers to deal with new product design using economic considerations. Teachers, students and practitioners will find the book a useful addition to their libraries."Ron S. KenettKPARanaana, Isrrael(from Quality Progress magazine)"The book is an important path-breaking contribution to the critical societal need to more closely link engineering with business and other broad societal issues..Employing the approaches has the clear potential for achieving competitive advantage for corporations that grow capacity to use these tools and insights as additions to existing Six Sigma and Product Development improvement initiatives."Chris MageeProfessor of the Practice of Mechanical Engineering and Engineering Systemsand Director of the Center for Innovation in Product DevelopmentMassachusetts Institute of Technology Review a sample Webinar presentation about this book by the author by clicking here.
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BUSINESS PERFORMANCE THROUGH LEAN SIX SIGMA (EBOOK). LINKING THE KNOWLEDGE WORKER, THE TWELVE PILLARS, AND BALDRIGE
Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently meet and even exceed those needs. This task is completed when the organization understands its processes better and controls those inputs and the process variations that will affect the customer’s needs the most.The intent of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process, tie this to both the Malcolm Baldrige National Quality Award and lean, and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization must read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making management decisions based on data as they are for the Black Belts and Knowledge Workers of the process.Each chapter has a list of questions at the end intended to prod thoughts concerning concepts covered in the chapter.
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ACTIONABLE PERFORMANCE MEASUREMENT (EBOOK). A KEY TO SUCCESS
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improv
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AVOIDING THE CORPORATE DEATH SPIRAL. RECOGNIZING AND ELIMINATING THE SIGNS OF DECLINE
Nowhere is it written that a company, regardless of how large it is or how successful it might seem to be, will survive. There have been too many highly visible and painful reminders of this fact over the last several years. While many of these companies fall apart seemingly overnight, the reality is that the decline is a process that usually takes several years and results from a number of actions, decisions, and behaviors that contribute to the demise.The purpose of this book is to present the warning signs of organizational decline, and provide a method for leaders to identify and eliminate them before the organization enters a death spiral. It provides detailed explanations of each warning sign, including an explanation regarding how the sign contributes to the decline, and also an assessment tool to determine the existence and extent of the signs within an organization. The principles and concepts present are equally applicable to healthcare, manufacturing, or service organizations."A compelling and revealing account of why businesses do and do not survive. I and many of my colleagues consider it mandatory reading." Jim SchrothPresidentJ.L. Schroth Company "It is hoped that corporate executives will take heed to the message of this book to avoid (or end) death spirals of their companies, but time is running out for many formerly great companies!" Gene PerkinsGroup Vice President – RetiredEmerson Electric "Gregg Stocker’s excellent new book captures the fundamental lessons all organizations must learn..This is a remarkable, must-read book for leaders and students of organizations everywhere!" Jeff LicksonPresidentThe Consortium "Gregg Stocker is a well-versed, lifetime advocate of quality and performance improvement. His book points the way." David PhillipsFormer CEOSherex Chemical, Inc.
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MAKE YOUR DESTRUCTIVE, DYNAMIC, AND ATTRIBUTE MEASUREMENT SYSTEM WORK FOR YOU (EBOOK)
The motivation for this book comes from the author’s extensive experience with trying to apply the standard measurement systems analysis methods to real-world problems that arise in manufacturing and industry. The methods work well for simple systems that are not dynamic and have only two significant sources of error, but leave a lot to be desired in other circumstances. This shortfall is especially clear in the case of attribute measurement systems analysis in which the standard method is far from adequate.This book provides clear procedures for situations in which the part values change or are destroyed. It also provides procedures that work when the measurements are dynamic and cannot be separated from the process. It extends the simple methods to cases in which the measurement systems have several sources of uncertainty. And it completely overhauls the attribute methodology and enables it for many difficult but practical applications. Each extension of the method is detailed in a chapter complete with realistic examples and end-of-chapter summaries called “Take Home Pay” which clue the reader into the key points that are critical for the attempt to enable bottom line success. The reader who uses these methods will find that they can quickly make significant improvement in their destructive, dynamic, and attribute measurement systems with less effort.
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IMPLEMENTING DESIGN FOR SIX SIGMA (EBOOK). A LEADER'S GUIDE
Have your company’s products achieved what you hoped for – rapid customer uptake, high sales volume and revenue/profit? Can you produce them at high Sigma-levels for Critical to Quality requirements, resulting in high customer satisfaction and low return/warranty costs? Authors Belair and O’Neill will help you understand how your current new-product development process is performing by diagnosing its strengths and weaknesses, and then planning and implementing changes to improve your organization’s ability to deliver Six Sigma designs!The main goal of Implementing Design for Six Sigma is to provide you a game plan to help you “move the ball down the field” – from your current product development world to one where DFSS has been embraced as a working part of your processes and culture. Whether the products you develop are made of metal and plastic, or money and mutual funds, this book will help you improve your development process so that you may deliver better products and services that your customers will want and want to pay for. From tangible products like cars and cough syrup to service products like mortgages and retirement plans, if you dig deeply into your new-product development process and follow the guidelines in this book, you can and will implement major improvements.
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- ISO 9001:2015 HANDBOOK FOR SMALL AND MEDIUM-SIZED BUSINESSES, THIRD EDITION (EBOOK)
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- THE ART OF INTEGRATING STRATEGIC PLANNING, PROCESS METRICS, RISK MITIGATION, AND AUDITING (EBOOK)
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- UNLEASH QUALITY (EBOOK). BUILD A WINNING STRATEGY FOR A CULTURE OF QUALITY THAT WILL UNLEASH YOUR GROWTH AND PROFIT POTENTIAL
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- LEAN SIX SIGMA FOR BEGINNERS (EBOOK). ESSENTIAL ACTIVITIES TO CONDUCT DMAIC PROJECTS
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- SIX SIGMA TOOLS AT WORK, SECOND EDITION (EBOOK). AN A-TO-Z GUIDE TO BOOSTING JOB EFFICIENCY
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- LEAN SIX SIGMA AND MINITAB, 5TH EDITION. THE COMPLETE TOOLBOX GUIDE FOR BUSINESS IMPROVEMENT
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- HOMELAND SECURITY ASSESSMENT MANUAL (EBOOK). A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT BASED ON BALDRIGE CRITERIA
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- THE PROGRESSIVE AUDIT (EBOOK). A TOOLKIT FOR IMPROVING YOUR ORGANIZATIONAL QUALITY CULTURE
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- THE AS9100C, AS9110, AND AS9120 HANDBOOK (EBOOK). UNDERSTANDING AVIATION, SPACE, AND DEFENSE BEST PRACTICES
E1502
- PRACTICAL DESIGN OF EXPERIMENTS (DOE) (EBOOK). A GUIDE FOR OPTIMIZING DESIGNS AND PROCESSES
T1564E
- ISO/TS 54001:2019 QUALITY MANAGEMENT SYSTEMS -- PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015 FOR ELECTORAL ORGANIZATIONS AT ALL LEVELS OF GOVERNMENT
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- ISO 14093:2022 MECHANISM FOR FINANCING LOCAL ADAPTATION FOR CLIMATE CHANGE - PERFORMANCE-BASED CLIMATE RESILIENCE GRANTS - REQUIREMENTS AND GUIDELINES
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- QUALITY EXPERIENCE TELEMETRY (EBOOK). HOW TO EFFECTIVELY USE TELEMETRY FOR IMPROVED CUSTOMER SUCCESS
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- ROAD MAP FOR THE BALDRIGE JOURNEY (EBOOK). A GUIDE TO EFFECTIVE USE OF THE CRITERIA FOR PERFORMANCE EXCELLENCE AND BALDRIGE-BASED AWARD PROGRAMS
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- THE UNCERTAINTY OF MEASUREMENTS (EBOOK). PHYSICAL AND CHEMICAL METROLOGY IMPACT AND ANALYSIS
E1200
- CHARTING YOUR COURSE (EBOOK). LESSONS LEARNED DURING THE JOURNEY TOWARD PERFORMANCE EXCELLENCE
E1222
- PROCESS QUALITY CONTROL (EBOOK). TROUBLESHOOTING AND INTERPRETATION OF DATA, FOURTH EDITION
E1234
- DESIGN FOR SIX SIGMA AS STRATEGIC EXPERIMENTATION (EBOOK). PLANNING, DESIGNING, AND BUILDING WORLD-CLASS PRODUCTS AND SERVICES
E1247
- BUSINESS PERFORMANCE THROUGH LEAN SIX SIGMA (EBOOK). LINKING THE KNOWLEDGE WORKER, THE TWELVE PILLARS, AND BALDRIGE
E1279
- AVOIDING THE CORPORATE DEATH SPIRAL. RECOGNIZING AND ELIMINATING THE SIGNS OF DECLINE
E1282
- MAKE YOUR DESTRUCTIVE, DYNAMIC, AND ATTRIBUTE MEASUREMENT SYSTEM WORK FOR YOU (EBOOK)