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T1163E
ISO 50001:2018: ENERGY MANAGEMENT SYSTEMS
ISO 50001:2018 specifies requirements for establishing, implementing, maintaining and improving an energy management system (EnMS). The intended outcome is to enable an organization to follow a systematic approach in achieving continual improvement of energy performance and the EnMS. This document: a) is applicable to any organization regardless of its type, size, complexity, geographical location, organizational culture or the products and services it provides; b) is applicable to activities affecting energy performance that are managed and controlled by the organization; c) is applicable irrespective of the quantity, use, or types of energy consumed; d) requires demonstration of continual energy performance improvement, but does not define levels of energy performance improvement to be achieved; e) can be used independently, or be aligned or integrated with other management systems. Annex A provides guidance for the use of this document. Annex B provides a comparison of this edition with the previous edition.
E1358
CORRECT! PREVENT! IMPROVE! (EBOOK). DRIVING IMPROVEMENT THROUGH PROBLEM SOLVING AND CORRECTIVE AND PREVENTIVE ACTION, REVISED EDITION
This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.
E1430
AUDITING BEYOND COMPLIANCE (EBOOK). USING THE PORTABLE UNIVERSAL QUALITY LEAN AUDIT MODEL
This publication introduces a portable audit model to facilitate a simple, flexible, and effective audit of single or multiple quality system standards and achieve both compliance and initiation of improvement initiatives. This model is similar to a universal adaptor plug, allowing easy connection and interchangeability of the multiple standards even under rapid system changes typical of modern day operations. This universal plug will allow focus on compliance verification and improvement at a high level of consistency with minimum process disruption and cost. Emphasis is not only on compliance but also on improvement partnership with operations through the use of strategy models. These strategy models will help accentuate the internal audit role as a dynamic element and catalyst for improvement. Real life-based challenges (masked identity) are used in case studies to demonstrate the application of typical internal audit methodologies combined with an implementation engine such as Lean auditing strategies. This will clarify theories that are commonly viewed as abstract by the novice and, in some cases, misunderstood by experienced professionals. This is the breakthrough from a dormant internal audit program into a proactive tool for added-value improvement. Lean methodology is integrated through simple models that don’t require one to be a Lean or Black Belt guru. The focus is using logical sense to understand and apply the concept.
E1466
CONTINUOUS PERMANENT IMPROVEMENT (EBOOK)
Forewords by Mikel J. Harry, Ph.D. and Dr. K.K. Nohria Continuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias toward business results. In fact, one of the important lessons we have learned is that most existing models or methods, if adhered to in the right spirit, will give results. This book is a distillation of experiences and lessons learned from successes and mistakes in nearly three decades of experience, mostly working with business processes, systematic thinking, customer focus, quality, and performance measurements—in a variety of companies and industries as diverse as financial services, telecom, manufacturing, conglomerate, and management consulting. Not being about any specific companies or industries, the contents of this book can be applied in any industry—service or manufacturing or government or education or nonprofit. The target audience of this book is business, functional, and quality leaders. Business schools and students may also use it as a text or reference book for courses on business excellence or quality. It is intended to share the experience and results of organizations that have derived substantial and sustained business results by focusing on continuous permanent improvement. Its aim is to strengthen the belief of the reader in the strategic importance of CPI, because the stronger your belief, the bigger and more sustained will be your results. The book also covers challenges related to mind-sets and other change management aspects that leaders typically will need to grapple with. Some of the very effective improvement methods and tools are explained in simple language with real examples, with senior business leaders in mind.
E1554
SPLITTING THE DMAIC (EBOOK). UNLEASHING THE POWER OF CONTINUOUS IMPROVEMENT
In 1917, we split the atom and released an incredible force for destruction. In 2019, we split the DMAIC and released an even bigger force for improvement. There is no doubt that the various improvement methods work. Whether it is PDCA or 7-Step problem-solving or A3 or Is–Is Not or DMAIC or any other tool, it has been used to great success in many organizations stretching back over decades. But why have some organizations been wildly successful with these and others not? The reason is that much of today’s continuous improvement (CI) training is focused on tools. Training includes days or even weeks working through every possible tool a practitioner of CI might need. But rather than teach people about a set of tools that they might or might not use, why not teach them how to accomplish a specific objective? Why not give them a path for solving a particular type of problem that works most of the time? This way, anyone anywhere can make CI work by “splitting the DMAIC.” This book shows four typical paths through the DMAIC process to accomplish four different objectives: Reduce variability of a characteristic Reduce failures of a machine Reduce waste in a process Reduce the frequency of a defect For each path, the following is presented: Methodology—an overview of the purpose and actual steps through the DMAIC process for that path. Step Details—a detailed description of each step including specific tools used. Checklist—a simple one-page sheet that anyone can use as a guide along the path. Think of these as a new app called DMAIC Maps, which helps people get around the DMAIC world the same way Google Maps helps in the real world. Project selection and team management are also discussed, since the choice of projects is crucial to creating context and therefore success.
E1487
ADVANCED QUALITY AUDITING (EBOOK). AN AUDITOR’S REVIEW OF RISK MANAGEMENT, LEAN IMPROVEMENT, AND DATA ANALYSIS
Auditors from any industry must "learn the language of upper management" if they truly want to effect positive change throughout their environments. If quality auditors want to remain relevant and keep from becoming marginalized, they need to add new skills and credentials, and even more importantly, move beyond conformance monitoring to determine how their work might impact the corporate bottom line. The purpose of this book is to accept that challenge in presenting two ways that auditors can "learn [to speak] the language of upper management"—either by helping to drive continuous improvement or by helping to manage risk. This book has essential information that will help guide an organization’s efforts to glean more value from their audit process. It helps grow the audit function beyond verification audits. It provides insight for using the audit function to improve organizations using lean principles. It also discusses how the audit function can contribute to and be formally integrated into the ongoing risk management program. This book is about advancing the profession of auditing, as well as the skills of individual auditors. "Buy. Read. Reread. It will kick start your risk-based thinking journey. Then, buy the book for each member of your auditing team." Greg Hutchins, PE Director, Certified Enterprise Risk Manager Academy "While there is a constant influx of books on auditing entering the market today, Advanced Quality Auditing: An Auditors Review of Risk Management, Lean Improvement and Data Analysis stands out among them as Lance excels at demonstrating to readers how they can embrace the methodologies for continual improvement as they apply to the audit program and audit professionals. By combining the use of the audit checklist development matrix tool (ACDM) and various lean tools that are traditionally applied to processes other than auditing, auditors can ensure they not only audit for compliance but also add value to the audits, demonstrating the value of audit program, and in turn, themselves. The clarity of explanation and illustrative charts and diagrams of the Kano model makes it easy for the beginning auditor to understand and implement, while providing deeper insights to experienced auditors in how to leverage the model in the continual improvement of the audit program. Lance clearly makes the case that as audit professionals we should all embrace the use of the Kano model and apply it to our own audit programs to ensure we are always positioned to “delight” our customers." Nancy Boudreau ASQ Audit Division Chair (2014-2015) “Lance Coleman has taken a traditional topic on auditing and written a professional synopsis of key concepts in terms so clear as to make them understandable and useful to the reader. A great book to use and have as reference. Well done!” Dr. Erik Myhrberg IRCA Certified QMS Lead Auditor Co-author, A Practical Field Guide for ISO 13485:2003
E1181
UNLOCKING THE POWER OF YOUR QMS (EBOOK). KEYS TO BUSINESS PERFORMANCE IMPROVEMENT
Some organizations just get by. While they may realize some successes over time, they often aren’t traceable to the organization’s quality management system (QMS). Other organizations can trace performance improvements to their QMSs, and therefore are able to sustain and expand upon them.Working from the tenet that performance improvement is too important to be left to chance, the authors of Unlocking the Power of Your QMS have meticulously combed the most fundamental, globally accepted quality standards and criteria, and have culled 12 principles that can serve as a foundation for mature quality management systems. Next, through an assessment by top management, the mission, vision, and business model of the organization are determined and aligned with these 12 principles.West and Cianfrani make the case that “…there is nothing an organization can do that can have more benefit than the development and deployment of its principles.” This book not only convinces you, it provides you with the guidelines you need to dramatically improve performance in your organization.
E1306
IMPROVING HEALTHCARE USING TOYOTA LEAN PRODUCTION METHODS (EBOOK). 46 STEPS FOR IMPROVEMENT, SECOND EDITION
What differentiates this book from other healthcare improvement books is that it is the only currently available book that presents a simple recipe of 46 lean steps for healthcare providers to reduce cost and improve quality. By taking these straightforward steps, healthcare providers can adopt the same lean methods which have enabled companies like Toyota to become so successful.The first part of the book explains cost and quality issues facing U.S. healthcare. From that understanding, the second part then teaches healthcare providers a 46-step recipe to reduce costs and improve quality by using Toyota Lean Production methods. With industry experts citing that as much as 40% of the total cost of healthcare production is attributed to wasteful processes, it is logical that reducing waste will lower costs. This is the basis of this book.Although other books have presented Toyota's lean methods, this book goes further by showing how to directly apply those successful methods to healthcare, where they are sorely needed. This book is intended to be a practical manual for healthcare providers to use to improve quality and reduce costs. It can be a multi-year strategic plan for healthcare providers to adopt.This second edition includes additional improvement steps and five new appendices of practical examples authored by renowned lean experts.
E1338
PROVING CONTINUOUS IMPROVEMENT WITH PROFIT ABILITY (EBOOK)
The goal of this book is to demonstrate to manufacturing, distributor, and service businesses that there are only seven critical business elements from which continuous improvement projects can be discovered, financially evaluated, and ranked before implementation. They are:Increase sales by increasing the percent of market coverage.Reduce expenses by reducing the percent of labor and non-labor expenses per sales dollar. Reduce lead times to reduce work-in-process inventory investment. Reduce setup costs to minimize product and component inventory investment. Maximize capital asset utilization percent. Minimize asset investment for invoice payment by controlling the collection period within the contracted time period. Maximize employee knowledge worker utilization by empowering them with financial and practical training related to these seven business elements. The information is uniquely organized so it can serve as a frequent reminder for both the experienced and inexperienced of the few principles and financially-based formulas that must be built into company culture if both customers and stockholders are to be satisfied. Project teams are shown how to discover and financially evaluate and rank a vast number of continuous improvement projects.
E1419
SIX SIGMA GREEN BELT, ROUND 2 (EBOOK). MAKING YOUR NEXT PROJECT BETTER THAN THE LAST ONE
You've been trained and tested and you've been successful. Now, where will you take it from here? This book is intended for the Green Belt or anybody who has attended Six Sigma training and has been coached through a complete project, and who now wants to or needs to step out on their own and manage improvement projects without a dedicated coach. For a Green Belt, it is probable that the first project was coached by another Six Sigma practitioner, either within the organization or consulting for them, and that the coach’s performance may have been evaluated based on the success of the Green Belt’s project. Now that the first project is done, the coach has likely moved on to the next new Green Belt candidate. So, what happens to yesterday’s Green Belt? Detailed in these pages is a user-friendly guide to completing an improvement project quickly and thoroughly. The author has identified the nine most critical elements of a project and presented the tools needed to deliver those nine. A person who has been exposed to Six Sigma training will not have a difficult time understanding and applying the tools and techniques presented. Even a non-Green Belt will find this material to be usable with only a little coaching. Dotted throughout the book are descriptions of team meetings, five in all, that will serve the purpose of delivering the nine critical elements in a 90-day time frame. The book’s final chapter is intended as a guide to process management and process improvement in or outside the context of an improvement project. Once the concepts and topics become familiar to the reader, Chapter 10 can be read independently and repeatedly to help the organization manage its processes and improve them every day.
E1573
BEYOND COMPLIANCE DESIGN OF A QUALITY SYSTEM (EBOOK). TOOLS AND TEMPLATES FOR INTEGRATING AUDITING PERSPECTIVES
Next Level Results for Your QMS You don’t just want a compliant quality management system, you want a robust one—a QMS that’s easy to implement and maintain. Beyond Compliance Design merges two sets of experiences—that of a quality system designer/auditee and that of an external auditor—to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight. Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including: Implementing layered metrics to align with the auditor's perspective Employing DMAIC analysis to process customer complaints Discovering hidden factories through a Process Grid Walk Addressing common pitfalls of documentation systems with lean solutions Achieving operational compliance and excellence within processes Determining QMS, customer, and auditor satisfaction Fostering synergy among the QMS, customer, and auditor perspectives Engaging management review for critical support Janet Bautista Smith has 38 years of quality management experience in various manufacturing environments, including the medical device, automotive, and military and logistics industries. She has previously written Auditing Beyond Compliance and The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing for ASQ’s Quality Press. Robert Alvarez brings more than 40 years of experience to the maintenance and implementation of management systems. An effective QMS is always in a state of dynamic improvement. Effort in building a strong QMS is to continually meet and exceed both the internal business requirements as well as external stakeholders. This book provides insights into real life experiences of both the QMS designer and an objective Auditor and provides a simplified flow of work processes, which are scalable to any industry for bringing about continuous improvement and strengthening the existing QMS. – Madhusudan Moosapeta, Director, Quality and Compliance, Apotex The Process Grid Walk evaluation (depicted in this book) is unique and provides a precise identification of a process or procedure that may provide an opportunity for improvement. – Ricardo Villareal, Supply Chain Security Specialist, CTPAT Field Officer, U.S. Customs and Border Protection
E1408
LEAN ACRES (EBOOK). A TALE OF STRATEGIC INNOVATION AND IMPROVEMENT IN A FARM-ILIAR SETTING
Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place, at a different time, or in a different manner altogether. And this is only for the individual. When we talk about organizational change the difficulty increases exponentially with each individual that is added to the equation. This book uses as its basis a fable – the story is not untrue, but it is not fact either. It is a story in which the group dynamics are real, the problems are valid, and the solutions legitimate. It asks you to consider a complex environment with multiple classes interacting between functional units with requirements that are perceived as exclusive and unique, and personalities that reinforce presumed boundaries. It asks you to follow along as all these individuals work together using the basics of four quality methodologies (Lean, Six Sigma, Theory of Constraints, and Business Process Reengineering) to address the problems they face, discover solutions together, and move forward in their continuous performance improvement journey. "Lean Acres is fantastic in its appeal and innovative in its writing style. Jim Bowie introduces an amazing convention by using talking animals on a farm (“Lean Acres Farm”) to represent “real” stakeholders and teach Strategy and Process Improvement methodologies (Balanced Scorecard, the StrateTree, Lean Manufacturing, Six Sigma, the Theory of Constraints, and Business Process Reengineering) in ways that are easy to understand and enjoyable to learn. His step-by-step guidance through the each tool and philosophy make this book essential for Leaders, Managers, Quality Professionals, and anyone interested in improving performance in any industry. The message is simple, the illustrations are an excellent complement to the story, and the Reader interaction (Pre- and Post-Tests coupled with Rest, Reflect, and Relate sections at the end of each chapter) reinforce education, application, and relevance. Take a trip to Lean Acres today – you will be better for it."Mikel J. HarryCo-creator of Six Sigma and best-selling author "I think Lean Acres should be a must-read for every first-year student of industrial and systems engineering and given by every continuous improvement leader to those who are about to be influenced by the programme – so that they can rapidly get 'on-board' and know the nature and value of the journey of which they are going to be a part."Joseph ParisExcerpt from a review in Lean Management Journal COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 1 review) "Goldratt, Disney, and Lewis are all gone now but their fiction/fable genre lives on in Mr. Bowie's ingenious "Farm-iliar" setting. This easy to read and entertaining work on transformative change comes highly recommended whether you are a beginner in continuous improvement initiatives or consider yourself to be an "expert". His rural characters are carefully selected to represent the cultures and attitudes often found within typical organizations and serve to drive each step-wise lesson in continuous improvement forward with unrelenting clarity. This book will make you a better "expert" or simply set you feet on a solid path towards the goal of perfection. It is nearly everything you need to know to ply your trade and fix whatever problematic situations constrain your success."M. James Allen, Ph.D., President & Founder Lean Diagnostics Institute
E1379
ROOT CAUSE ANALYSIS AND IMPROVEMENT IN THE HEALTHCARE SECTOR (EBOOK). A STEP-BY-STEP GUIDE
Healthcare organizations and professionals have long needed a straightforward workbook to facilitate the process of root cause analysis (RCA). While other industries employ the RCA tools liberally and train facilitators thoroughly, healthcare has lagged in establishing and resourcing a quality culture. Presently, a growing number of third-party stakeholders are holding access to accreditation and reimbursement pending demonstration of a full response to events outside of expected practice. An increasing number of exceptions to healthcare practice have precipitated a strong response advocating the use of proven quality tools in the industry. In addition, the industry has now expanded its scope beyond the hospital walls to many ancillary healthcare facilities with little experience in implementing quality tools. This book responds to the demand for a RCA workbook written specifically for healthcare, yet still broad in its definition of the industry. This book contains everything that the typical RCA leader in healthcare requires: A text specific to healthcare, but using the broadest definition of the industry to include not only acute care hospitals, but rehabilitation facilities, long-term care facilities, outpatient surgery centers, ambulatory services, and general office practices. A workbook-style format that walks through the process, step-by-step. Straightforward text without “sidebars,” “tables,” and “tips.” Worksheets are provided at the end of the book to reduce reader distraction within the text. A wide range of real-world examples. Format for use by the most naive of users and most basic of processes, as well as a separate section for more advanced users or more complex issues. Templates, both print and electronic, included for the reader’s use. Ready-to-use educational materials with scripting to enable the user to train others and garner support for the use of the techniques. Background text for users in leadership to understand the tools in the larger context of healthcare improvement. Up-to-date information on the latest in the use of RCA in satisfying mandatory reporting requirements and slaying the myth that the process is onerous and fraught with barriers. Background text and tools/process are separated to facilitate the readers’ specific needs. Healthcare leaders can appreciate the current context and requirements without wading through the actual techniques; end-users can begin learning the skills without wading through dense administrative text. Language and tone promoting the use of the tools for improvement of processes that have experienced exceptions, as opposed to assigning blame for errors. Attention to process ownership, training, and resourcing. And, most importantly, thorough description of the improvement process as well as the analysis.
E1400
OPTIMIZING STUDENT LEARNING (EBOOK). A LEAN SYSTEMS APPROACH TO IMPROVING K-12 EDUCATION
This book is a fictionalized account of one teacher’s effort in applying process improvement principles to her teaching practices. Lisa’s story is based on actual practice, and resulted in an innovative application of the lean waste-elimination approach to classroom teaching and learning. It also resulted in Lisa completing the delivery of her entire curriculum in the school year in a way that allowed students to master the material, as evidenced by significant growth in student performance scores on the standardized achievement test in her content area. The methods and tools described are based on proven lean techniques and sound education practice. Lean is a program of organizational improvement that empowers each and every worker in a school system—from student through superintendent—to increase his or her personal performance and job satisfaction through process improvement. Lean engages everyone in streamlining his or her work processes by identifying and eliminating the steps within each process that are wasteful, unnecessary, or do not contribute value to—and may even prohibit the person from doing or completing—the work. By incorporating a value-adding approach system-wide, schools can become more efficient in their operations and more effective at delivering their services, optimize the learning performance of all students, and create a culture of success and satisfaction for all. Includes an introduction by Norman Bodek. "An inspiring story of how good management can work wonders in the classroom. Great, jargon-free examples of lean principles applied to the critically important work of teaching our children. This is a must-read for teachers and parents…Wonderful book and an enjoyable read!"Dr. Peter Ward Richard Ross Chair in Management, Fisher College of Management, Ohio State UniversityChairman, LEAN Academic Network "The value of this book is demonstrating ultimately the process of continuous improvement applied to students in the classroom who see themselves as a team learning how to continuously improve upon an improvement process. It also demonstrates clearly how lean principles can be adapted to the classroom, because an educational system is replete with many “processes revolving around the delivery of instructional services."Dr. Mary Jane GuyProfessor of Education LeadershipWinona State University " After reading Optimizing Student Learning, I was so inspired to take a hard look at my classroom and how I could improve it. I took immediate steps to begin putting the information from the book into practice including, chunking the curriculum, utilizing short cycle assessment more effectively, and teaching basic study skills that can be used in all subject areas. I was amazed at the results…No matter where you are in your teaching career, this book has something to offer you. You owe it to yourself and your students to check it out for yourself. Although the premise of organization and pre-planning is a major theme in teacher preparation programs, the plan as put forth here is also designed to enhance teaching and learning for everyone."Melissa UnklesbySecondary School TeacherBeach City, Ohio
E1232
JURAN, QUALITY, AND A CENTURY OF IMPROVEMENT (EBOOK). THE BEST ON QUALITY BOOK SERIES OF THE INTERNATIONAL ACADEMY FOR QUALITY, VOLUME 15
The fifteenth edition of this influential book series is a tribute to the person and works of Dr. Joseph M. Juran. For over three-quarters of a century the quality discipline has been blessed by the person and dynamics of Dr. Juran. His philosophies and contributions to the quality disciplines, his longevity as a contributor, and his vision in managing for quality, have had significant influences on the world of quality. Among the world renowned contributors (and International Academy for Quality members) to this volume include: Frank M. Gryna, A. Blanton Godfrey, Yoshio Kondo, Joe DeFeo, and Greg Watson.
T1008E
ISO 17258:2015: STATISTICAL METHODS - SIX SIGMA - BASIC CRITERIA UNDERLYING BENCHMARKING FOR SIX SIGMA IN ORGANISATIONS (E-STANDARD)
ISO 17258:2015 describes a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles. It is applicable to all sectors (industries, services, administration, etc.) and to all types of organizations, whether it is already involved in an improvement programme such as Six Sigma, Lean, or not. In particular, it can be used to initiate a Six Sigma programme by providing a selection of improvement projects. NOTE. The focus of this methodology is on criteria, measures, measurement process, and comparison process. The results can then be used to identify good practices of benchmarking.
T1058E
ISO 18404:2015: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA (E-STANDARD). - COMPETENCIES FOR KEY PERSONNEL AND THEIR ORGANIZATIONS IN RELATION TO SIX SIGMA AND LEAN IMPLEMENTATION
ISO 18404:2015 defines the competencies for the attainment of specific levels of competency with regards to Six Sigma, Lean, and "Lean & Six Sigma" in individuals, e.g. Black Belt, Green Belt, and Lean practitioners and their organizations. Yellow Belt is
T1602E
ISO 10014:2021 QUALITY MANAGEMENT SYSTEMS — MANAGING AN ORGANIZATION FOR QUALITY RESULTS
This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to: a) monitor and manage trends in key performance metrics; b) take improvement action based on the observed metrics. This document is directed specifically to the top management of an organization. This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations. This document complements ISOÂ 9001:2015 and ISOÂ 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.
T1630E
ISO 10010:2022 QUALITY MANAGEMENT - GUIDANCE TO UNDERSTAND, EVALUATE AND IMPROVE ORGANIZATIONAL QUALITY CULTURE
This document gives guidance on the evaluation, development and improvement of organizational quality culture to help an organization to achieve sustained success. This document takes into account the fundamental concepts and quality management principles, with specific focus on people engagement and leadership. The recommendations in this document are generic and are intended to be applicable to any organization, regardless of its size, industry, location, maturity or the products and services it provides. NOTE This document provides example tools for the evaluation of organizational quality culture by self-assessment to determine quality culture maturity and potential for improvement.
T1642E
ISO 14083:2023 GREENHOUSE GASES - QUANTIFICATION AND REPORTING OF GREENHOUSE GAS EMISSIONS ARISING FROM TRANSPORT CHAIN OPERATIONS
The self-assessment approach described in this report provides a simple and easy-to-use approach to determine the maturity of a QMS and to identify the main areas for management to consider for improvement. It is not a substitute for internal audit of the QMS, and it is not intended to conflict with or compete with the use of existing quality award or excellence models. It is a tool that can enhance the identification of improvement opportunities and the setting of priorities for the allocation of the limited human and capital resources of an organization.
T901E
ISO 13053-2:2011: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA - PART 2: TOOLS AND TECHNIQUES (E-STANDARD)
ISO 13053-2:2011 describes the tools and techniques, illustrated by factsheets, to be used at each phase of the DMAIC approach. The methodology set out in ISO 13053-1 is generic and remains independent of any individual industrial or economic sector. This
E1246
APPLIED DATA ANALYSIS FOR PROCESS IMPROVEMENT (EBOOK). A PRACTICAL GUIDE TO SIX SIGMA BLACK BELT STATISTICS
At last, a book that offers the reader a practical approach to process improvement using examples of common problems faced by data analysts! Author James L. Lamprecht, an experienced, widely published statistician, Master Black Belt, teacher, and consultant, has succeeded in combining examples that guide the reader through data analysis, Six Sigma project definition, conducting experiments, graphical analysis, and errors to avoid, all in one concise text. Unlike other books on data analysis, Lamprecht steers clear of classic, or “perfect” examples, preferring instead to address the everyday issues that data analysts confront, and explain the value certain data does and does not offer. The book includes numerous graphs that illustrate ways to intuitively analyze data. Data analysis techniques are presented first, then the author introduces Six Sigma concepts and integrates the two disciplines in a concluding chapter.This book is ideal for Certified Six Sigma Black Belts as well as those who are uncertified, but would like to understand how data can be analyzed. Even those who rely on sophisticated statistical software to conduct their Six Sigma analysis will benefit from this insightful yet easy-to-use book by developing a true understanding of statistics and a better understanding of the results they are receiving.Numerous examples illustrate how various techniques are applied. Each example is reviewed from the perspective of what was not said in the example; in other words, the very information you will be faced with when you conduct your own analysis.Titles of some sections in the book include the words "optional" or "advanced." These sections cover more advanced but nonetheless useful topics, but skipping these sections will not affect the overall flow of the various subjects presented.
E1360
PROCESS IMPROVEMENT USING SIX SIGMA (EBOOK). A DMAIC GUIDE
In order to stay competitive, organizations need to continuously improve their processes. The purpose of this book is to provide the practitioner with the necessary tools and techniques with which to implement a systematic approach to process improvement initiatives using the Six Sigma methodology. While there are many self-help books out there, here the topics are discussed in a way so as to remove the fear out of Six Sigma and statistics. This guide takes readers through the five phases of the Six Sigma methodology, Define-Measure-Analyze-Improve-Control (DMAIC), in five clearly written and easy-to-understand sections. You learn each phase’s purpose and what activities to perform in each. Numerous examples are included throughout and all statistics are described to the exact level of understanding necessary. Each of the five sections then concludes with a checklist to ensure that all of the phase’s activities have been completed. Following the systematic approach outlined in this book will ensure that customer needs and functional area needs are understood and met; knowledge of subject matter experts (SMEs) and team members to improve the process is leveraged; team consensus is reached on the root cause(s) for problems; and risk is managed by addressing all compliance issues. Author Webinar Series: Listen in as the author provides a thorough introduction to this book and its key deliverables.
E1405
LEAN-SIX SIGMA FOR THE PUBLIC SECTOR. LEVERAGING CONTINUOUS PROCESS IMPROVEMENT TO BUILD BETTER GOVERNMENTS
Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do “more with less,” enhance budget and organizational performance, and identify innovative ways to increase their impact. There are challenges to applying the Lean-Six Sigma (LSS) tools in the public sector. Examples of these challenges include hierarchical environments, a lack of common goals, and the complexity of working in the public sector. The information included as part of this book provides over 30 spotlights highlighting project examples, lessons learned, and tips and tricks for using LSS in the public sector. These spotlights are based on interviews facilitated with a robust sampling of senior operations strategy practitioners. The LSS methodology focuses on eliminating waste (lean) and then reducing variation (Six Sigma) in a process or product that contains no waste. The information covered in this book will allow someone to have an immediate impact in any public sector organization. It describes some of the most powerful continuous process improvement tools that can be used, with limited training required. This is further enhanced by showing direct correlations to the LSS tools and the challenges that will be faced. Because the public sector spans such a diverse range of organizational charters (such as transportation, education, and defense), this book does not focus solely on either manufacturing or services. Rather, it provides a balanced approach to utilizing LSS in all environments.
E1465
USING ISO 9001 IN HEALTHCARE, SECOND EDITION (EBOOK). APPLICATIONS FOR QUALITY SYSTEMS, PERFORMANCE IMPROVEMENT, CLINICAL INTEGRATION, ACCREDITATION, AND PATIENT SAFETY
ISO 9001 offers an orderly, disciplined approach to managing a healthcare organization. When applied conscientiously, an ISO management system will provide a framework for improvement efforts and the discipline to demonstrate outcomes. A lot has changed since the first edition of this book was published in June of 2011. Most notably, the Affordable Care Act (ACA) was passed and is being implemented throughout the country. Although the long-term effects of the ACA will not be determined for several years, it is clear that most Americans will be affected in some way and that that the provider and payer communities are undergoing rapid changes. Even amongst all this uncertainty, the challenges faced by provider organizations can be dealt with most effectively by using an ISO 9001 quality management system. Each of the authors in this book has instituted ISO 9001:2008 as a management system: one in a multi-specialty group practice, the other in a global government healthcare system. Their reasons were different, but in both cases, they established a management system that could respond to diverse needs without adding expenses to their organizations.
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LEAN HEALTHCARE, SECOND EDITION (EBOOK). A PRACTICAL GUIDE FOR EXECUTING LEAN IMPROVEMENTS WITH REAL-WORLD CASE STUDIES
Lean healthcare is not about being better, but rather becoming the best at getting better. Today’s challenge in the healthcare environment is your ability to improve at a greater rate than surrounding competitors. This book focuses on the model, strategy,
T1652E
ISO 10009:2024
ISO 10009:2024 Quality management-Guidance for quality tools and their application This document gives guidance on the selection and application of tools that can be used in a quality management system to: characterize a process or a variable; facilitate problem solving; highlight areas for improvement; improve effectiveness.
E1178
FROM QUALITY TO BUSINESS EXCELLENCE (EBOOK). A SYSTEMS APPROACH TO MANAGEMENT
As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma…which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business.COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 2 reviews) " This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." a reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi ArabiaBenefits:Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsLearn how to apply the right management tools to your situationCreate your own high performance management system to last for decadesUse Information Technology More Effectively to Drive Business ResultsBuild in the capability to absorb new techniques as they emergeAvoid gut-wrenching (and costly) restarts to accommodate new methods and standardsContents:Introduction (Historical Backgrounds and Trends, A Vision for the Future)Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement)Management Approach Designing Integrated Management SystemsStrategic Planning, Alignment, and MetricsIntegrated Process Improvement Approach The Role of Information TechnologyOther Enablers and ConstraintsPutting it All TogetherKeeping the Process MovingOverall Summary (Integrated Systems Approach, Business Systems Engineering)
E1587
INSIGHTS TO PERFORMANCE EXCELLENCE 2021-2022 (EBOOK). USING THE BALDRIGE FRAMEWORK AND OTHER INTEGRATED MANAGEMENT SYSTEMS
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: • A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators • Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs • Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard • A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices • Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality Mark L. Blazey has retired from more than 26 years as president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Paul L. Grizzell is president of Core Values Partners, a performance excellence consulting firm that helps organizations focus, align, and accelerate their improvement efforts through the use of the Baldrige Framework for Performance Excellence, the EFQM Model, the China Quality Award, and other integrated management systems.
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JOURNEY TO EXCELLENCE (EBOOK). HOW BALDRIGE HEALTH CARE LEADERS SUCCEED
This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts
E1214
THE SIX SIGMA PATH TO LEADERSHIP (EBOOK). OBSERVATIONS FROM THE TRENCHES
Many organizations have seen dramatic improvements by implementing a Six Sigma system, including better efficiency, reduced errors, and increased profits. But for the individuals charged with implementing this system, it can be a long and arduous journey. The Six Sigma Path to Leadership: Observations from the Trenches was written to serve as a support guide for these individuals who may get lost or frustrated on their journey toward Six Sigma improvement. Author David Treichler has assembled a collection of stories showing how others handled these same situations, including the good and the bad with many how-to (and how-not-to) examples. The book is written for anyone – from senior management to the curious novice, with the intent to encourage and assist everyone, wherever they may be in their own Six Sigma journey. The Six Sigma Path to Leadership is not intended to teach the specific tools or techniques of Six Sigma, but rather to inspire and motivate Six Sigma professionals to lead and teach others in the organization. The stories shared within will spark the readers’ imaginations and help them get the most out of their efforts.COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 1 reviews) " The very best hands on Six Sigma book I have ever read. Finally someone is writing about real success at the front end of a program. This book is for people that want to know how real Six Sigma leaders do their work!" • Dean Carr - Malibu, CA
E1242
ENTERPRISE PROCESS MAPPING (EBOOK). INTEGRATING SYSTEMS FOR COMPLIANCE AND BUSINESS EXCELLENCE
Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.Comply with quality standards, such as ISO 9001:2000, and regulatory requirements, such as Sarbanes-Oxley. Develop a unifying view of how an overall business works as a system. Implement a very high impact, well-integrated and cross-functional systems approach to managing all aspects of the business. Understand how all processes and tasks within the organization contribute to achieving the company’s overall business goals. Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness.
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THERE IS ANOTHER WAY!. LAUNCH A BALDRIGE-BASED QUALITY CLASSROOM
This is a guide designed for doers—a road map for action, not contemplation! It is filled with real-world case studies and classroom examples that illustrate the application of the Baldrige Criteria for classroom improvement. The authors suggest multiple uses for this book: as an agenda for staff development training; in the classroom as a step-by-step systemic improvement guide; or as an informational reference for board members, parents, and community partners seeking to broaden their understanding of Baldrige in the classroom.It provides teachers in the classroom with activities to help them get started and actually adapt the processes and tools to their specific work. They will learn how to use PDSA (Plan, Do, Study, Act) and engage students in Team Projects by using specific Total Quality Tools. These tools are integrated in the text, making it unnecessary to flip back and forth through the book to begin the process. It includes student data collection, and tools templates and examples of surveys for all stakeholders, including parents.There is Another Way! offers the most concise presentation to date of the connection between the Baldrige framework and Total Quality in the field of education. It features a foreword by Robert A. McKanna, superintendent of schools for Community Consolidated School District 15 in Palatine, Illinois, the 2003 Malcolm Baldrige National Quality Award for Education recipient.
E1316
LEAN FOR SERVICE ORGANIZATIONS (EBOOK). A HOLISTIC APPROACH FOR ACHIEVING OPERATIONAL EXCELLENCE AND IMPROVEMENTS
Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a positi
E1354
LEAN-SIX SIGMA FOR HEALTHCARE, SECOND EDITION (E-BOOK). A SENIOR LEADER GUIDE TO IMPROVING COST AND THROUGHPUT
This book’s unique focus on the role of healthcare leaders and the lessons learned were uncovered during the authors’ research of over 200 U.S. hospitals’ performance. It was written specifically for CEOs, the “C-Suite,” and senior leaders who desire to harness the power of Lean-Six Sigma as their major strategic weapon for progress, as well as those charged to coach them. It is intended for those organizations that operate active Lean-Six Sigma initiatives, but have yet to successfully attack high leverage processes like “In Quality Staffing” and recovering significant Cost of Quality from throughput improvements. It is also intended for senior leaders who have yet to tackle Lean-Six Sigma as their major organization-wide strategic weapon. However, it is also a must-read for managers at all levels, quality professionals, and Lean-Six Sigma Black Belts who desire to aid in assuring that their organizations’ improvement efforts attack strategically versus the all-to-common tactical, project-by-project approach that suboptimizes the power of Lean-Six Sigma. Further, the book and supporting website is full of electronic checklists, tools, templates, suggestions for additional reading, and many recommended 1-hour and 2-hour learning sessions for senior leaders and managers. The changes in this second edition include the following: Many more examples of “In Quality Staffing”, a healthcare translation of one of the seven categories of Lean waste found in the Toyota Production System and one of the most powerful concepts applicable to healthcare. This concept has been described as “the language of nursing” versus a more manufacturing-speak described in other leading Lean-Six Sigma books. Expanded dialogue of the role of Lean in healthcare. Additional embedded case examples.
E1403
THE LEAN HANDBOOK (EBOOK). A GUIDE TO THE BRONZE CERTIFICATION BODY OF KNOWLEDGE
This handbook’s intention is to gather into a single reference the information related to the joint lean certification program of SME, AME, The Shingo Prize, and ASQ. This book will enhance your understanding of the certification’s Body of Knowledge (BOK) as a whole and give you a more holistic look at lean. This comprehensive handbook covers all the topics included in the BOK: cultural enablers, continuous process improvement, consistent lean enterprise culture, and business results. Written by a team of lean experts with years of experience in the field, it will be indispensible to anyone interested in implementing and sustaining a lean initiative. The book is written, by design, at the Bronze Level for certification knowledge. This means that the weightings used in the Lean BOK for the Bronze Certification were considered for the depth and breadth of material considered for each rubric. By addressing the Lean BOK at the Bronze Level, this book provides a basic understanding of the lean principles, systems, and tools at a tactical level to drive improvements with measureable results. Material from several lean practitioners with differing backgrounds and experience has been gathered to create this handbook, which serves as an ideal starting point for practitioners who want both a holistic view of lean in general and also specifically the BOK of this groundbreaking joint certification program.
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- CORRECT! PREVENT! IMPROVE! (EBOOK). DRIVING IMPROVEMENT THROUGH PROBLEM SOLVING AND CORRECTIVE AND PREVENTIVE ACTION, REVISED EDITION
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- AUDITING BEYOND COMPLIANCE (EBOOK). USING THE PORTABLE UNIVERSAL QUALITY LEAN AUDIT MODEL
E1487
- ADVANCED QUALITY AUDITING (EBOOK). AN AUDITOR’S REVIEW OF RISK MANAGEMENT, LEAN IMPROVEMENT, AND DATA ANALYSIS
E1181
- UNLOCKING THE POWER OF YOUR QMS (EBOOK). KEYS TO BUSINESS PERFORMANCE IMPROVEMENT
E1306
- IMPROVING HEALTHCARE USING TOYOTA LEAN PRODUCTION METHODS (EBOOK). 46 STEPS FOR IMPROVEMENT, SECOND EDITION
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- SIX SIGMA GREEN BELT, ROUND 2 (EBOOK). MAKING YOUR NEXT PROJECT BETTER THAN THE LAST ONE
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- BEYOND COMPLIANCE DESIGN OF A QUALITY SYSTEM (EBOOK). TOOLS AND TEMPLATES FOR INTEGRATING AUDITING PERSPECTIVES
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- LEAN ACRES (EBOOK). A TALE OF STRATEGIC INNOVATION AND IMPROVEMENT IN A FARM-ILIAR SETTING
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- ROOT CAUSE ANALYSIS AND IMPROVEMENT IN THE HEALTHCARE SECTOR (EBOOK). A STEP-BY-STEP GUIDE
E1400
- OPTIMIZING STUDENT LEARNING (EBOOK). A LEAN SYSTEMS APPROACH TO IMPROVING K-12 EDUCATION
E1232
- JURAN, QUALITY, AND A CENTURY OF IMPROVEMENT (EBOOK). THE BEST ON QUALITY BOOK SERIES OF THE INTERNATIONAL ACADEMY FOR QUALITY, VOLUME 15
T1008E
- ISO 17258:2015: STATISTICAL METHODS - SIX SIGMA - BASIC CRITERIA UNDERLYING BENCHMARKING FOR SIX SIGMA IN ORGANISATIONS (E-STANDARD)
T1058E
- ISO 18404:2015: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA (E-STANDARD). - COMPETENCIES FOR KEY PERSONNEL AND THEIR ORGANIZATIONS IN RELATION TO SIX SIGMA AND LEAN IMPLEMENTATION
T1602E
- ISO 10014:2021 QUALITY MANAGEMENT SYSTEMS — MANAGING AN ORGANIZATION FOR QUALITY RESULTS
T1630E
- ISO 10010:2022 QUALITY MANAGEMENT - GUIDANCE TO UNDERSTAND, EVALUATE AND IMPROVE ORGANIZATIONAL QUALITY CULTURE
T1642E
- ISO 14083:2023 GREENHOUSE GASES - QUANTIFICATION AND REPORTING OF GREENHOUSE GAS EMISSIONS ARISING FROM TRANSPORT CHAIN OPERATIONS
T901E
- ISO 13053-2:2011: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA - PART 2: TOOLS AND TECHNIQUES (E-STANDARD)
E1246
- APPLIED DATA ANALYSIS FOR PROCESS IMPROVEMENT (EBOOK). A PRACTICAL GUIDE TO SIX SIGMA BLACK BELT STATISTICS
E1405
- LEAN-SIX SIGMA FOR THE PUBLIC SECTOR. LEVERAGING CONTINUOUS PROCESS IMPROVEMENT TO BUILD BETTER GOVERNMENTS
E1465
- USING ISO 9001 IN HEALTHCARE, SECOND EDITION (EBOOK). APPLICATIONS FOR QUALITY SYSTEMS, PERFORMANCE IMPROVEMENT, CLINICAL INTEGRATION, ACCREDITATION, AND PATIENT SAFETY
E1580
- LEAN HEALTHCARE, SECOND EDITION (EBOOK). A PRACTICAL GUIDE FOR EXECUTING LEAN IMPROVEMENTS WITH REAL-WORLD CASE STUDIES
E1587
- INSIGHTS TO PERFORMANCE EXCELLENCE 2021-2022 (EBOOK). USING THE BALDRIGE FRAMEWORK AND OTHER INTEGRATED MANAGEMENT SYSTEMS
E1242
- ENTERPRISE PROCESS MAPPING (EBOOK). INTEGRATING SYSTEMS FOR COMPLIANCE AND BUSINESS EXCELLENCE
E1316
- LEAN FOR SERVICE ORGANIZATIONS (EBOOK). A HOLISTIC APPROACH FOR ACHIEVING OPERATIONAL EXCELLENCE AND IMPROVEMENTS
E1354
- LEAN-SIX SIGMA FOR HEALTHCARE, SECOND EDITION (E-BOOK). A SENIOR LEADER GUIDE TO IMPROVING COST AND THROUGHPUT