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T1152E
ASQ/ANSI/ISO 19011:2018 (E-STANDARD)
Looking to purchase a Site License to post on your company’s Intranet? Request information at sales@asq.org. Also available in print copies.This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams. It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an audit programme. The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed.
T1688E
ASQ/ANSI/ISO 19011:2026 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
This document gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit
T1684E
ASQ G1:2026 QUALITY MGNT MATURITY STANDARD FOR GOVERNMENT ORGANIZATIONS
This Standard establishes requirements for assessing quality management maturity in government organizational units at any level—from individual work units under frontline supervisors to complete government agencies. The Standard applies to government organizations worldwide, regardless of organizational size, structure, government type, or jurisdiction, and covers regulatory, policy, oversight, enforcement, and support functions in addition to service delivery.
E1214
THE SIX SIGMA PATH TO LEADERSHIP (EBOOK). OBSERVATIONS FROM THE TRENCHES
Many organizations have seen dramatic improvements by implementing a Six Sigma system, including better efficiency, reduced errors, and increased profits. But for the individuals charged with implementing this system, it can be a long and arduous journey.
E1404
THE CERTIFIED SIX SIGMA MASTER BLACK BELT HANDBOOK (EBOOK)
This book has been created to reflect the most current thinking among key Six Sigma leaders regarding what should be contained in the ASQ Master Black Belt Body of Knowledge (BoK). For quick reference and ease of use, chapter and section numbering exactly mirrors that of the BoK. The primary audience for this work is the individual who plans to prepare to sit for the Six Sigma Master Black Belt certification examination. Therefore, this book assumes the individual has the necessary educational background and experience in quality and Lean Six Sigma. Concepts are dealt with briefly, but supplemented with practical examples. Theoretical discussion has been avoided unless such a discussion was necessary to communicate a concept. A secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Lean Six Sigma reference book. With this audience in mind, some material has been expanded beyond what the Body of Knowledge requires. The CD accompanying the print book and at the end of the e-book versions includes a practice problem set covering each part of the book and a simulated examination that has problems distributed among parts according to the scheme published in the Body of Knowledge.
E1551
THE CERTIFIED QUALITY TECHNICIAN HANDBOOK, THIRD EDITION (EBOOK)
The quality technician is a person responsible for understanding and utilizing quality concepts and tools, statistical techniques, metrology and calibration procedures and protocols, inspection and test techniques, quality auditing, and preventive and corr
E1556
THE CERTIFIED QUALITY INSPECTOR HANDBOOK, THIRD EDITION (EBOOK)
The quality inspector is the person perhaps most closely involved with day-to-day activities intended to ensure that products and services meet customer expectations. The quality inspector is required to understand and apply a variety of tools and techniqu
E1237
HOMELAND SECURITY ASSESSMENT MANUAL (EBOOK). A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT BASED ON BALDRIGE CRITERIA
Many organizations have embraced the concept of improving overall performance by using the Malcolm Baldrige National Quality Award criteria as a benchmark to gauge their strengths and opportunities for improvement, and as a measurement of their overall alignment and integration of key processes. Since the terrorist attacks of September 11, 2001, America has made great strides in improving homeland security. Individual citizens, industry, and government leaders from all spectrums of our society have become involved in ensuring national security. This comprehensive and hands-on manual will help organizations align the Baldrige Award Criteria for Performance Excellence with homeland security issues. These are issues that both public and private organizations must address in order to ensure a safe work environment for their employees and the customers of their products and services. Review a sample Webinar presentation about this book by the author by clicking here.
E1277
STATISTICAL QUALITY CONTROL FOR THE SIX SIGMA GREEN BELT (EBOOK)
This book is a desk reference and instructional aid for those individuals currently involved with, or preparing for involvement with, Six Sigma project teams.As Six Sigma team members, Green Belts help select, collect data for, and assist with the interpre
E1346
THE PROCESS AUDITING AND TECHNIQUES GUIDE, SECOND EDITION (EBOOK)
Best-selling author J.P. Russell focuses on the methods and techniques of conducting internal and external process audits. Learn how to evaluate process controls, use process flow, turtle, spider and tree diagrams, verify process conformity and effectivene
E1388
A PRACTICAL FIELD GUIDE FOR AS9100:2009 (EBOOK)
The purpose of this field guide is to assist the reader, step-by-step, in implementing a Quality Management System (QMS) in conformance with AS9100C. This field guide has been created in order to foster an inner-reliance between senior management, middle management, functional teams, and the individual. Users of the field guide will find within it practical tools, tips, and techniques useful for not only implementing a QMS but also for maintaining one. What separates this field guide from most other books on AS9100 and its implementation are the flow charts showing the steps to be taken in implementing a QMS to meet a sub-clause’s requirements. You need to turn out aerospace conforming parts on time, every time, and at a competitive cost, as that's exactly what the companies that can compete now and in the future will do. A Practical Field Guide for AS9100 will help to get you there.
E1511
THE CERTIFIED PHARMACEUTICAL GMP PROFESSIONAL HANDBOOK, SECOND EDITION (E-BOOK)
The purpose of this handbook is to assist individuals for the Certified Pharmaceutical Good Manufacturing Practices Professional (CPGP) examination and provide a reference for the practitioner. The second edition reflects the Body of Knowledge which was up
E1528
THE ASQ CSSGB STUDY GUIDE (E-BOOK)
A team of ASQ Fellows has created this study guide with over 300 new questions predominantly based on the best-selling second edition of The Certified Six Sigma Green Belt Handbook. The primary audience for this work is the individual who plans to sit for the ASQ Certified Six Sigma Green Belt (CSSGB) examination. The intended purpose of this study guide is to help you determine your readiness for the exam, using the questions as a self-assessment tool. The answers to each chapter’s questions appear at the end of the chapter. The correct answer is given by letter, along with the location of the topic and page number and paragraph (or other locator) in the second edition of The Certified Six Sigma Green Belt Handbook.
E1535
THE CERTIFIED RELIABILITY ENGINEER HANDBOOK, THIRD EDITION (EBOOK)
This handbook is fully updated to the 2018 Body of Knowledge for the Certified Reliability Engineer (CRE), including the new sections on leadership, performance monitoring, root cause analysis, and quality triangles. Its purpose is to assist individuals pr
T1058E
ISO 18404:2015: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA (E-STANDARD). - COMPETENCIES FOR KEY PERSONNEL AND THEIR ORGANIZATIONS IN RELATION TO SIX SIGMA AND LEAN IMPLEMENTATION
ISO 18404:2015 defines the competencies for the attainment of specific levels of competency with regards to Six Sigma, Lean, and "Lean & Six Sigma" in individuals, e.g. Black Belt, Green Belt, and Lean practitioners and their organizations. Yellow Belt is
T1167E
ASQ/ANSI/ISO 10006:2017 QUALITY MANAGEMENT — GUIDELINES FOR QUALITY MANAGEMENT IN PROJECTS
Gives guidelines for the application of quality management in projects. It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects. This can necessitate some tailoring of the guidance to suit a particular project. It is not a guide to project management itself. Guidance on quality in project management processes is presented in this document. Guidance on project management and related processes is covered in ISO 21500. This document addresses the concepts of both “quality management in projects” and “quality management systems in projects”.
T901E
ISO 13053-2:2011: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA - PART 2: TOOLS AND TECHNIQUES (E-STANDARD)
ISO 13053-2:2011 describes the tools and techniques, illustrated by factsheets, to be used at each phase of the DMAIC approach. The methodology set out in ISO 13053-1 is generic and remains independent of any individual industrial or economic sector. This makes the tools and techniques described in ISO 13053-2:2011 applicable to any sector of activity and any size business seeking to gain a competitive advantage.
T998E
ASQ/ANSI/ISO 14040:2006: ENVIRONMENTAL MANAGEMENT - LIFE CYCLE ASSESSMENT - PRINCIPLES AND FRAMEWORK
ASQ/ANSI/ISO 14040:2006 describes the principles and framework for life cycle assessment (LCA) including: definition of the goal and scope of the LCA, the life cycle inventory analysis (LCI) phase, the life cycle impact assessment (LCIA) phase, the life cycle interpretation phase, reporting and critical review of the LCA, limitations of the LCA, the relationship between the LCA phases, and conditions for use of value choices and optional elements. ASQ/ANSI/ISO 14040:2006 covers life cycle assessment (LCA) studies and life cycle inventory (LCI) studies. It does not describe the LCA technique in detail, nor does it specify methodologies for the individual phases of the LCA. The intended application of LCA or LCI results is considered during definition of the goal and scope, but the application itself is outside the scope of this International Standard.
E1408
LEAN ACRES (EBOOK). A TALE OF STRATEGIC INNOVATION AND IMPROVEMENT IN A FARM-ILIAR SETTING
Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place, at a different time, or in a different manner altogether. And this is only for the individual. When we talk about organizational change the difficulty increases exponentially with each individual that is added to the equation. This book uses as its basis a fable – the story is not untrue, but it is not fact either. It is a story in which the group dynamics are real, the problems are valid, and the solutions legitimate. It asks you to consider a complex environment with multiple classes interacting between functional units with requirements that are perceived as exclusive and unique, and personalities that reinforce presumed boundaries. It asks you to follow along as all these individuals work together using the basics of four quality methodologies (Lean, Six Sigma, Theory of Constraints, and Business Process Reengineering) to address the problems they face, discover solutions together, and move forward in their continuous performance improvement journey. "Lean Acres is fantastic in its appeal and innovative in its writing style. Jim Bowie introduces an amazing convention by using talking animals on a farm (“Lean Acres Farm”) to represent “real” stakeholders and teach Strategy and Process Improvement methodologies (Balanced Scorecard, the StrateTree, Lean Manufacturing, Six Sigma, the Theory of Constraints, and Business Process Reengineering) in ways that are easy to understand and enjoyable to learn. His step-by-step guidance through the each tool and philosophy make this book essential for Leaders, Managers, Quality Professionals, and anyone interested in improving performance in any industry. The message is simple, the illustrations are an excellent complement to the story, and the Reader interaction (Pre- and Post-Tests coupled with Rest, Reflect, and Relate sections at the end of each chapter) reinforce education, application, and relevance. Take a trip to Lean Acres today – you will be better for it."Mikel J. HarryCo-creator of Six Sigma and best-selling author "I think Lean Acres should be a must-read for every first-year student of industrial and systems engineering and given by every continuous improvement leader to those who are about to be influenced by the programme – so that they can rapidly get 'on-board' and know the nature and value of the journey of which they are going to be a part."Joseph ParisExcerpt from a review in Lean Management Journal COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 1 review) "Goldratt, Disney, and Lewis are all gone now but their fiction/fable genre lives on in Mr. Bowie's ingenious "Farm-iliar" setting. This easy to read and entertaining work on transformative change comes highly recommended whether you are a beginner in continuous improvement initiatives or consider yourself to be an "expert". His rural characters are carefully selected to represent the cultures and attitudes often found within typical organizations and serve to drive each step-wise lesson in continuous improvement forward with unrelenting clarity. This book will make you a better "expert" or simply set you feet on a solid path towards the goal of perfection. It is nearly everything you need to know to ply your trade and fix whatever problematic situations constrain your success."M. James Allen, Ph.D., President & Founder Lean Diagnostics Institute
E1113
PERFORMANCE MEASUREMENT EXPLAINED. DESIGNING AND IMPLEMENTING YOUR STATE-OF-THE-ART SYSTEM
Performance measurement is firmly entrenched in many aspects of our society: the grades we receive in school, the approval rating of our politicians, the statistics of our favorite athletes. However, most employees do not have an effective performance meas
E1196
TRANSFORMATIONAL LEADERSHIP (EBOOK). CREATING ORGANIZATIONS OF MEANING
Organizations are being called upon to evolve to "Organizations of Meaning", where purpose informs all facets of the organization, people and teams operate with a strong sense of intent and common will, and breakthrough results are achieved. Organizations of Meaning are highly talented in their ability to bring purpose to daily work. Leaders and managers grow the culture such that people are clear about their own life direction and its fit with the organization. Relationships are mature and people operate with a casual mind-set, taking responsibility and accountability for the success of the organization. Results are achieved not through manipulative or coercive management techniques but as a natural, authentic expression of the commitment, clarity and conviction of the total organization. A new kind of leadership is required to create and lead an Organization of Meaning. Delivering on the promises of breakthrough change initiatives requires more than management techniques. The calling is for leadership that honors and appreciates the uniqueness of each individual in the organization, aligning distinctive spirits toward a collective thrust, while at the same time bringing commitment, tenacity and focus to key result areas. With effective transformational leadership bringing forth the new order, amazing results are possible. Not simply theory, but demonstrated in a growing number of organizations around the world.Transformational Leadership: Creating Organizations of Meaning was written specifically to guide leaders, managers and change agents through an organizational transformation delivering breakthrough results. Authors Stephen Hacker and Tammy Roberts draw on their immense experiences with organizational transformation to write a book that will help guide leaders through these important but trying times.Includes a life plan, a transformational leadership assessment survey, and summary lesson plans on each major model in the book.
E1221
MEASUREMENT MATTERS (EBOOK). HOW EFFECTIVE ASSESSMENT DRIVES BUSINESS AND SAFETY PERFORMANCE
Many organizations still operate with an all-too-familiar polarization between managers and employees. The work of employees is checked, measured, audited, and rechecked. Incentive programs, quotas, and evaluations are doggedly adhered to. And often, as a
E1223
THE QUALITY IMPROVEMENT GLOSSARY (EBOOK)
The benefits of using quality improvement techniques are well documented, and there are numerous books on the market explaining how to use these techniques in nearly every industry. But the world of quality is rife with unique and specific terminology, acr
E1257
SPC FOR RIGHT-BRAIN THINKERS (EBOOK). PROCESS CONTROL FOR NON-STATISTICIANS
SPC for Right-Brain Thinkers is not simply another made-easy book on the subject of statistical process control (SPC). The guiding principle in writing this book was to make SPC accessible to that large group of individuals who would readily characterize t
E1260
ACTIONABLE PERFORMANCE MEASUREMENT (EBOOK). A KEY TO SUCCESS
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.
E1270
THE MAGIC OF SELF-DIRECTED WORK TEAMS (EBOOK). A CASE STUDY IN COURAGE AND CULTURE CHANGE
Northern Pipe Products is today experiencing unprecedented efficiencies, employee involvement, a vibrant and desired training program, record output per-man hour, and lowest overall waste in company history. What it did and learned over five years is the story of this book.The science of Self-Directed Work Teams resides in the realization that chance and stewardship are different sides of the same coin. Admitting to the obvious truth of infinite human variation dismantles the notion of truly controlling people. If not in their actions, surely in their minds and reflected in their attitudes people resent being told what to do. They much prefer to be told why something must be done and then allowed to apply their unique talents and strengths to manage the assignment. Leaders who understand and therefore respect individual differences use diversity to create value, allowing the insights of others to create often-superior approaches. This story could have taken place in a hospital, school, supermarket, or any other organization that requires people to work together for the greater good. Regardless of the setting, be it computer service, healthcare, education, manufacturing or child care, what follows could just as well be your story. Because it’s about people and their unlimited potential to achieve extraordinary things, the manufacture of pipe is simply a metaphor. Any group of people facing another day just like yesterday can choose to follow this path, regardless of the style or color of shoes they wear. True opportunity is "one size fits all."
E1343
EXECUTIVE FOCUS (EBOOK). YOUR LIFE AND CAREER
This book is written for the individual who leads the organization, whether as CEO, senior manager of a major operating function, department manager, or senior technical contributor. It is for those who are in a new organization, new role, new position, or want to refocus an existing role. For those not in these roles but aspiring to them, this book will give you tools, tips, and techniques to help you focus your career. Executive Focus: Your Life and Career is about: Keeping the organization momentum going in the right direction Keeping the ship on course Looking for danger Making contingency plans Bringing balance to your professional and personal life Using your creative leadership energy to get where you want to go With a combined 70 years experience as President, Executive Vice President, senior manager, and other leadership positions, authors Duffy and Moran provide you with the skills to anticipate and plan for changes in your personal or organizational career. You’ll learn how you align your career with your skills, education, experience, knowledge, and proficiency so they are all in the right place in your life. When this happens you have Executive Focus.
E1370
SUCCEED WITH PRODUCTIVITY AND QUALITY (EBOOK). HOW TO DO BETTER WITH LESS
This book is the culmination of inter-firm comparisons done by the author of more than 4,000 companies in over 100 different industries. These productivity analyses and comparisons all show that virtually every organization, even the best, can learn from their competitors and counterparts, as well as from self-analysis, about how to achieve more and better through improved organization and utilization of their resources. Part I explains what productivity is and why it’s so important. Part II describes how productivity problems and opportunities can be identified through measurement and systematic analysis. While this is not a statistical textbook, it explains through simple and practical solutions how one can benefit from relevant measurement. Part III outlines how each individual person can improve their productivity and become significantly more efficient and effective. Part IV reviews how productivity can be enhanced through better planning, organization, use of time, knowledge, technology and resources. This basic and comprehensive book is intended for entrepreneurs, managers of local branches of large corporations, such as banks, business chains, as well as managers or aspiring managers in other private or public organizations. It is essential reading for students of business administration, economics, as well as managerial practices, and fills a hole in the training of students in all fields where they will manage people and resources. Professionals, other knowledge workers and technical people also benefit because their professional training usually concentrates on their specific expertise and not productivity improvement. Over the years it has become clear that even managers of the best organizations can benefit by learning from the experience of others.
E1382
QUALITY FUNCTION DEPLOYMENT AND LEAN-SIX SIGMA APPLICATIONS IN PUBLIC HEALTH (EBOOK)
The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communi
E1484
EXECUTING LEAN IMPROVEMENTS (E-BOOK). A PRACTICAL GUIDE WITH REAL-WORLD HEALTHCARE CASE STUDIES
In this book you will find the following: A structured approach to executing lean improvements Relevant real-world case studies Examples of tools and templates along with downloadable files Hints, tips, and lessons learned Chapter challenges aimed at givin
E1520
THE CERTIFIED SUPPLIER QUALITY PROFESSIONAL HANDBOOK (E-BOOK)
The importance of a safe, reliable, cost-effective, high-quality, integral, and nimble supply chain cannot be overstated. Equally critical are the supply chain processes (e.g., strategic, procurement, quality assurance, technical, regulatory) that ensure t
E1538
A PRACTICAL FIELD GUIDE FOR ISO 14001:2015 (EBOOK)
The field guide depicts step by step what must occur for organizations to create an effective environmental management system (EMS) in conformance with ISO 14001:2015, whether “from scratch” or by transitioning from ISO 14001:2004. In keeping with ISO 9000:2015’s definition of environmental as the “degree to which a set of inherent characteristics fulfills requirements,” the authors have identified the requirements and inherent characteristics (distinguishing features) for this field guide. Within the guide, each sub-clause containing requirements is the focus of a two-page spread that consistently presents features that fulfill ISO 14001’s requirements. What separates this field guide from most other books on ISO 14001:2015 and its implementation are flowcharts showing the steps to be taken in implementing an EMS to meet a sub-clause’s requirements. This field guide has been created to foster an inner reliance between senior management, middle management, functional teams, and the individual. Users of the field guide will find within it practical tools, tips, and techniques useful for not only implementing an environmental management system (EMS) but also maintaining one. The revised ISO 14001:2015 standard is both useful to the organization and here to stay. May this logistical field guide serve you and your organization well!
E1548
HUMAN ERROR REDUCTION IN MANUFACTURING
For many years, we considered human errors or mistakes as the cause of mishaps or problems. In the manufacturing industries, human error, under whatever label (procedures not followed, lack of attention, or simply error), was the conclusion of any quality problem investigation. The way we look at the human side of problems has evolved during the past few decades. Now we see human errors as the symptoms of deeper causes. In other words, human errors are consequences, not causes. The basic objective of this book is to provide readers with useful information on theories, methods, and specific techniques that can be applied to control human failure. It is a book of ideas, concepts, and examples from the manufacturing sector. It presents a comprehensive overview of the subject, focusing on the practical application of the subject, specifically on the human side of quality and manufacturing errors. In other words, the primary focus of this book is human failure, including its identification, its causes, and how it can be reasonably controlled or prevented in the manufacturing industry setting. In addition to including a detailed discussion of human error (the inadvertent or involuntary component of human failure), a chapter is devoted to analysis and discussion related to voluntary (intentional) noncompliance. Written in a direct style, using simple “industry” language with abundant applied examples and practical references, this book’s insights on human failure reduction will improve individual, organizational, and social well-being.
E1569
THE ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK, FIFTH EDITION (EBOOK)
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal conce
E1571
THE ASQ CERTIFIED QUALITY IMPROVEMENT ASSOCIATE HANDBOOK, FOURTH EDITION (EBOOK)
Quality Improvement: Basic Principles and Practices The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it
E1599
THE ASQ CERTIFIED SIX SIGMA YELLOW BELT HANDBOOK, SECOND EDITION (EBOOK)
This handbook is a helpful guide to Six Sigma process improvement and variation reduction. Individuals studying to pass the ASQ Certified Six Sigma Yellow Belt (CSSYB) exam will find this comprehensive text invaluable for preparation, and it is also a hand
E1237
- HOMELAND SECURITY ASSESSMENT MANUAL (EBOOK). A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT BASED ON BALDRIGE CRITERIA
T1058E
- ISO 18404:2015: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA (E-STANDARD). - COMPETENCIES FOR KEY PERSONNEL AND THEIR ORGANIZATIONS IN RELATION TO SIX SIGMA AND LEAN IMPLEMENTATION
T1167E
- ASQ/ANSI/ISO 10006:2017 QUALITY MANAGEMENT — GUIDELINES FOR QUALITY MANAGEMENT IN PROJECTS
T901E
- ISO 13053-2:2011: QUANTITATIVE METHODS IN PROCESS IMPROVEMENT - SIX SIGMA - PART 2: TOOLS AND TECHNIQUES (E-STANDARD)
T998E
- ASQ/ANSI/ISO 14040:2006: ENVIRONMENTAL MANAGEMENT - LIFE CYCLE ASSESSMENT - PRINCIPLES AND FRAMEWORK
E1408
- LEAN ACRES (EBOOK). A TALE OF STRATEGIC INNOVATION AND IMPROVEMENT IN A FARM-ILIAR SETTING
E1113
- PERFORMANCE MEASUREMENT EXPLAINED. DESIGNING AND IMPLEMENTING YOUR STATE-OF-THE-ART SYSTEM
E1221
- MEASUREMENT MATTERS (EBOOK). HOW EFFECTIVE ASSESSMENT DRIVES BUSINESS AND SAFETY PERFORMANCE
E1270
- THE MAGIC OF SELF-DIRECTED WORK TEAMS (EBOOK). A CASE STUDY IN COURAGE AND CULTURE CHANGE
E1382
- QUALITY FUNCTION DEPLOYMENT AND LEAN-SIX SIGMA APPLICATIONS IN PUBLIC HEALTH (EBOOK)
E1484
- EXECUTING LEAN IMPROVEMENTS (E-BOOK). A PRACTICAL GUIDE WITH REAL-WORLD HEALTHCARE CASE STUDIES
E1569
- THE ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK, FIFTH EDITION (EBOOK)