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E1415
MEDICAL DEVICE DESIGN AND REGULATION (EBOOK)
The intent of this book (MDDR, for short) is to present an introduction to, and overview of, the world of medical device regulation by the United States Food and Drug Administration (FDA), and the relationship of this regulatory scheme to the design and de
E1554
SPLITTING THE DMAIC (EBOOK). UNLEASHING THE POWER OF CONTINUOUS IMPROVEMENT
In 1917, we split the atom and released an incredible force for destruction. In 2019, we split the DMAIC and released an even bigger force for improvement. There is no doubt that the various improvement methods work. Whether it is PDCA or 7-Step problem-solving or A3 or Is–Is Not or DMAIC or any other tool, it has been used to great success in many organizations stretching back over decades. But why have some organizations been wildly successful with these and others not? The reason is that much of today’s continuous improvement (CI) training is focused on tools. Training includes days or even weeks working through every possible tool a practitioner of CI might need. But rather than teach people about a set of tools that they might or might not use, why not teach them how to accomplish a specific objective? Why not give them a path for solving a particular type of problem that works most of the time? This way, anyone anywhere can make CI work by “splitting the DMAIC.” This book shows four typical paths through the DMAIC process to accomplish four different objectives: Reduce variability of a characteristic Reduce failures of a machine Reduce waste in a process Reduce the frequency of a defect For each path, the following is presented: Methodology—an overview of the purpose and actual steps through the DMAIC process for that path. Step Details—a detailed description of each step including specific tools used. Checklist—a simple one-page sheet that anyone can use as a guide along the path. Think of these as a new app called DMAIC Maps, which helps people get around the DMAIC world the same way Google Maps helps in the real world. Project selection and team management are also discussed, since the choice of projects is crucial to creating context and therefore success.
E1597
THE ASQ CERTIFIED SIX SIGMA GREEN BELT HANDBOOK, THIRD EDITION (EBOOK)
This handbook is designed to help candidates preparing for the ASQ Six Sigma Green Belt certification exam. Meant for those who already understand the basic concepts of reducing variation and improving processes, it also serves as a helpful reference to the appropriate materials needed to conduct successful Green Belt projects. The layout of the handbook is mapped to the 2022 version of ASQ’s Body of Knowledge (BoK). This revised edition includes new information about: • SMART goals, key process indicators, Takt time, just-in-time processes, and spaghetti diagrams • The Kano model, risk management, business continuity planning, SWOT analysis, and RACI charts • Data collection plans and quality checks • Gap analysis, 5 Whys analysis, and fault tree analysis • Maintaining quality improvements • Document control, audits, training plans, the PDCA cycle, Andon, and Jidoka system About the Editors Roderick A. Munro is a business improvement coach with RAM Q Universe, Inc. He is also the author of several other books on Six Sigma and the IATF 16949 process. He is an ASQ Fellow, Certified Quality Engineer, Quality Auditor, and Manager of Quality and Operational Excellence. Munro is also a Fellow Chartered Quality Institute (CQI) Chartered Quality Professional (CQP) (England), and IRCA QMS Lead Auditor. Govind Ramu is a licensed professional engineer from Ontario, Canada. He has leadership executive education certification from the Stanford Graduate School of Business. Ramu is an ASQ Fellow, recipient of the ASQ Crosby Medal and ASQ LA Simon Collier Quality Award, and holds six ASQ certifications: CMQ/OE, CQE, CSSBB, CQA, CSQE, and CRE. He has coauthored books and standards, and he was the convenor for ISO 10014: 2021 international standard for which he was awarded an ISO Excellence Award. Daniel J. Zrymiak works as a project manager at RST Instruments. He is an ASQ Fellow and a recipient of ASQ’s Feigenbaum and Crosby Medals. Zrymiak’s ASQ certifications include CSQE, CQE, CMQ/OE, and multiple Quality Auditing credentials. Zrymiak is also a PMI certified PMP, has several IT credentials, and has been published in numerous professional journals.
E1603
THE ASQ CERTIFIED SIX SIGMA BLACK BELT HANDBOOK, FOURTH EDITION (EBOOK)
Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA A new chapter on risk analysis and management Revamped statistics sections New tables, figures, and examples to help illustrate key points The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner’s library. Mary McShane-Vaughn holds CSSBB, CQE, and CRE certifications and has fifteen years of industry experience working as a quality engineer and statistician. She is the founder of University Training Partners, a quality training organization, directed the MSQA program at Southern Polytechnic State University for eight years, and has taught statistics, regression analysis, and design of experiments in the program. Dr. McShane-Vaughn is a senior member of ASQ and a member of the American Statistical Association and the Institute for Industrial and Systems Engineers. She has published academic articles in the field of industrial statistics and authored two Quality Press books: The Probability Handbook and The Probability Workbook; as well as another book, Lean Six Sigma Leadership.
E0922
IMPROVING YOUR MEASUREMENT OF CUSTOMER SATISFACTION (EBOOK). A GUIDE TO CREATING, CONDUCTING, ANALYZING, AND REPORTING CUSTOMER SATISFACTION MEASUREMENT PROGRAMS
Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies
E1266
TRANSACTIONAL SIX SIGMA FOR GREEN BELTS (EBOOK). MAXIMIZING SERVICE AND MANUFACTURING PROCESSES
Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit card companies to uniform service providers, this book will give them a better understanding of the flow of the Six Sigma process and what tools to use when, as well as the proper way to use each tool. Author Sam Windsor looks specifically at the tools that the Six Sigma green belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application.Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains. Included in the appendices are a real case study of a Six Sigma project undertaken to reduce employee turnover, a brief guide to using Minitab and Excel for data analysis, a null hypothesis table, and a glossary.
E1277
STATISTICAL QUALITY CONTROL FOR THE SIX SIGMA GREEN BELT (EBOOK)
This book is a desk reference and instructional aid for those individuals currently involved with, or preparing for involvement with, Six Sigma project teams.As Six Sigma team members, Green Belts help select, collect data for, and assist with the interpretation of a variety of statistical or quantitative tools within the context of the Six Sigma methodology. The second in a four-book series geared specifically for these Green Belt activities, this book provides a thorough discussion of statistical quality control (SQC) tools. These tools are introduced and discussed from the perspective of application rather than theoretical development. From this perspective, readers are taught to consider the SQC tools as statistical “alarm bells” that send signals when there are one or more problems with a particular process.Guidance is also given on the use of Minitab and JMP in doing these various SQC applications. In addition, examples and sample problems from all industries appear throughout the book to aid a Green Belt's comprehension of the material.
T1008E
ISO 17258:2015: STATISTICAL METHODS - SIX SIGMA - BASIC CRITERIA UNDERLYING BENCHMARKING FOR SIX SIGMA IN ORGANISATIONS (E-STANDARD)
ISO 17258:2015 describes a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles. It is applicable to all sectors (industries, services, administration, etc.)
T1159E
ISO 10005:2018: QUALITY MANAGEMENT — GUIDELINES FOR QUALITY PLANS
This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans. This document is applicable to quality plans for any intended output, whether a process, product, service, project or contract, and any type or size of organization. It is applicable whether or not the organization has a management system in conformity with ISO 9001. This document provides guidance and does not specify requirements. It is focused primarily on the provision of outputs and is not a guide to the planning of quality management system development.
T1161E
ISO 14080:2018: GREENHOUSE GAS MANAGEMENT AND RELATED ACTIVITIES — FRAMEWORK AND PRINCIPLES FOR METHODOLOGIES ON CLIMATE ACTIONS (E-STANDARD)
This document gives guidelines by means of a framework and principles for establishing approaches and processes to: — identify, assess and revise methodologies; — develop methodologies; — manage methodologies. This document is applicable to climate actions
T1566E
ISO 14064-3:2019 GREENHOUSE GASES -- PART 3: SPECIFICATION WITH GUIDANCE FOR THE VERIFICATION AND VALIDATION OF GREENHOUSE GAS STATEMENTS
ISO/14064-3:2019 specifies principles and requirements and provides guidance for verifying and validating greenhouse gas (GHG) statements. It is applicable to organization, project and product GHG statements. The ISO 14060 family of standards is GHG programme neutral. If a GHG programme is applicable, requirements of that GHG programme are additional to the requirements of the ISO 14060 family of standards.
T1623E
ISO14017:2022 ENVIRONMENTAL MANAGEMENT - REQUIREMENTS WITH GUIDANCE FOR VERIFICATION AND VALIDATION OF WATER STATEMENTS
This document specifies principles, requirements and guidelines for the verification and validation of water statements. It is applicable to organizational, product and project water statement verification and validation, and can also be used to provide confidence in reported water information on a local, regional or national level. This document is programme neutral. If a programme is applicable, requirements of that programme are additional to the requirements of this document. NOTE: Legislation can differ from jurisdiction to jurisdiction. It is the user’s responsibility to determine how applicable legal requirements relate to this document.
E1519
THE JOY OF LEAN (EBOOK). TRANSFORMING, LEADING, AND SUSTAINING A CULTURE OF ENGAGED TEAM PERFORMANCE
Has your organization tried Lean already? If so, you surely see and feel the Joy of Lean in your workplace now, right? Don’t worry. If you’re not quite to joy yet, you’re not alone. As it attracts more and more attention as a successful business philosophy that can improve results in any type of organization, lean has still sometimes been misunderstood as a method for just cutting expenses. The useful ideas of eliminating waste and driving greater efficiency can pick up a negative spin, with perceptions of job cuts, employees doing more with less, and managers squeezing more productivity from each person. None of that sounds very joyful. But it doesn’t have to be that way. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees. Lean Culture means empowerment. Lean Culture means better value for the customer. Lean Culture means better performance for the organization. Lean Culture means a more engaging, rewarding, and yes, even joyful role for each employee. And Lean Culture provides the competitive advantages that a team needs to survive and grow. We call the approach Lean Engaged Team Performance (Lean ETP). It’s a purposeful combination of value innovation, process excellence, performance measures, team goals, collaborative norms, organizational structure, enabling technology, and most of all, visionary leadership. And it’s hard to achieve and even harder to sustain, but it’s worth the journey! Praise for The Joy of Lean “For a young growth company, the self-discipline of Engaged Team Performance and a commitment to process improvement do not initially sound too joyful. But all we needed was one team to try. Our leaders and employees came together… operating at the best service levels we had ever achieved.” Jana Schmidt, President and CEO, Ecova, Inc. “Life is supposed to be an adventure, and work is a core part of that journey. The Joy of Lean will help you develop a culture where everyone takes joy in coming to work every day to contribute something that will change the world for the better.” Dr. Fred Moll, co-founder and CEO, Auris Surgical Robotics, and co-founder of Intuitive Surgical “The Joy of Lean provides practical advice that every organization should follow when pursuing a Lean transformation. Dodd Starbird delivers the content in an easy to understand, even humorous way that makes this an important and enjoyable read for anyone, not just leaders for whom the book is most intended.” Drew Locher, author of Lean Office and Service Simplified “Dodd Starbird fixes the limitations of most Lean implementations by shifting focus from eliminating waste to achieving excellence – and it's spot on!” David Marquet, author of Turn the Ship Around! “At its heart The Joy of Lean is about leaders building relationships: relationships with your customer and with your employees. Engaged Team Performance is all about empowering your employees to demonstrate care while attracting new customers, strengthening client relationships, or delivering products and services every day. The Joy of Lean provides the key to any successful business.” Art Bacci, Head – Hong Kong Group, Principal International “Business, especially a growing business, is ultimately about people working with people. The Joy of Lean outlines key principles for driving a culture of business performance. Working with Dodd Starbird’s ETP principles, we have been able to deliver sustainable value to our business, and our teams remain engaged." Beth Rothwell, President, VfD Companies
E1295
A LEAN GUIDE TO TRANSFORMING HEALTHCARE (EBOOK). HOW TO IMPLEMENT LEAN PRINCIPLES IN HOSPITALS, MEDICAL OFFICES, CLINICS, AND OTHER HEALTHCARE ORGANIZATIONS
This book is an implementation manual for lean tools and principles in a healthcare environment. Lean is a growth strategy, a survival strategy, and an improvement strategy. The goal of lean is, first and foremost, to provide value to the patient/customer, and in so doing eliminate the delays, overcrowding, and frustration associated with the existing care delivery system. Lean creates a better working environment where what is supposed to happen does happen. On time, every time. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive. A lean organization values its employees and encourages their involvement in organizational initiatives which, in turn, sustains hospital-wide quality improvements. The opportunities for lean in healthcare are limitless. This is not a book to be read and forgotten, nor is it meant to sit on a book shelf as another addition to an impressive but underutilized collection of how-to books. As the name implies, it is a guide; a companion to be referenced again and again as the organization moves forward with its lean transformation. "This is a well-researched, well-written work by an individual who understands the current healthcare environment. It provides a practical and sound understanding of the concepts and application for Lean and Six Sigma."James R. BenteVice President, Quality all in the context of healthcare. Because examples illustrate the benefit of Lean not just to the healthcare industry, but to us as patients, the business case is especially compelling. Instructions address technical challenges and draw from best practices in change management. The guide provides a road map for implementation and seasoned insights that leave one trusting that Lean is very doable, and a necessity."A reader in Seattle, Washington"I thoroughly enjoyed this book as it provides concrete and detailed examples of Lean principles applied to a healthcare environment. I myself am new to healthcare and am overwhelmed at the wealth of opportunities for improvement. I plan on using some lean principles to demonstrate that improvements don't have to be complex or costly to achieve results"A reader in Montreal, Quebec"This is an excellent resource. I consider it 'required reading' for all that are new to Lean / Process Improvement. In my role, I facilitate 5-10 concurrent process improvement projects. This book has been invaluable as a teaching tool. I've asked each project leader to buy, read and study this book. All have commented that it has an easy read, helped them to understand the Lean concepts, and quickly implement the tools. As a group, we're better able to speak the same language and have a common understanding of the tools.I highly recommended this book. I would also recommend the website (www.leanhospitals.org), wh.."A reader in Wausau, Wisconsin
E1164
DEFINING AND ANALYZING A BUSINESS PROCESS (EBOOK). A SIX SIGMA POCKET GUIDE
Many references on Six Sigma stress the importance of defining processes. All too often, practitioners on a Six Sigma project rely on flowcharts for this crucial step. Unfortunately, flowcharts only show decision points, and the steps taken to reach those decisions are overlooked, including vital departmental interactions and communication patterns. This is the focus of Defining and Analyzing a Business Process: A Six Sigma Pocket Guide, which helps to fill the gaps found on flowcharts and provides a more complete big-picture view of the processes.This pocket guide details a methodology on how to analyze your existing processes. The book uses two distinct approaches: first a Business Interaction Model and second an Integrated Flow Diagram. Once the analysis phase is complete, the pocket guide presents a method on how to innovate your process to optimize its operation. The book moves away from the theory and jumps headlong into a systemic approach to change. As a pocket guide, it can easily be used as a reference or as a teaching aid, and is ideal for anyone who uses processes at any level.
E1169
SIX SIGMA FOR THE OFFICE (EBOOK). A POCKET GUIDE
The principles of Six Sigma are being used in nearly every industry to reduce waste and improve performance. However, most books on the subject are written only for those in manufacturing, and specifically for engineers or those with a high level of techni
E1246
APPLIED DATA ANALYSIS FOR PROCESS IMPROVEMENT (EBOOK). A PRACTICAL GUIDE TO SIX SIGMA BLACK BELT STATISTICS
At last, a book that offers the reader a practical approach to process improvement using examples of common problems faced by data analysts! Author James L. Lamprecht, an experienced, widely published statistician, Master Black Belt, teacher, and consultant, has succeeded in combining examples that guide the reader through data analysis, Six Sigma project definition, conducting experiments, graphical analysis, and errors to avoid, all in one concise text. Unlike other books on data analysis, Lamprecht steers clear of classic, or “perfect” examples, preferring instead to address the everyday issues that data analysts confront, and explain the value certain data does and does not offer. The book includes numerous graphs that illustrate ways to intuitively analyze data. Data analysis techniques are presented first, then the author introduces Six Sigma concepts and integrates the two disciplines in a concluding chapter.This book is ideal for Certified Six Sigma Black Belts as well as those who are uncertified, but would like to understand how data can be analyzed. Even those who rely on sophisticated statistical software to conduct their Six Sigma analysis will benefit from this insightful yet easy-to-use book by developing a true understanding of statistics and a better understanding of the results they are receiving.Numerous examples illustrate how various techniques are applied. Each example is reviewed from the perspective of what was not said in the example; in other words, the very information you will be faced with when you conduct your own analysis.Titles of some sections in the book include the words "optional" or "advanced." These sections cover more advanced but nonetheless useful topics, but skipping these sections will not affect the overall flow of the various subjects presented.
E1249
THERE IS ANOTHER WAY!. LAUNCH A BALDRIGE-BASED QUALITY CLASSROOM
This is a guide designed for doers—a road map for action, not contemplation! It is filled with real-world case studies and classroom examples that illustrate the application of the Baldrige Criteria for classroom improvement. The authors suggest multiple u
E1260
ACTIONABLE PERFORMANCE MEASUREMENT (EBOOK). A KEY TO SUCCESS
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.
E1269
THE TEAM EFFECTIVENESS SURVEY WORKBOOK (EBOOK)
Virtually every type and size of organization commits substantial resources to team-based initiatives. While there are many different names applied to these teams (corrective action teams, project teams, quality improvement teams, as well as method-specific teams such as Six Sigma, lean, quality function deployment, strategy deployment teams, and so on.), their purpose is similar: Improve organization quality, performance, productivity, and effectiveness. But the reasons why these team activities and programs sometimes fail aren’t always obvious to team members, leaders, and upper management. This is because there is no system in place to measure what is actually occurring. The Team Effectiveness Survey Workbook helps identify these reasons by teaching readers how to: develop survey objectives; prepare your survey questionnaire; create a survey code structure for summarizing the results; administer the survey; process the survey results; and analyze and feed back the survey results. It contains over 500 different questions divided into 28 categories to help create survey questionnaires to meet the reader’s specific information needs.Throughout the workbook, you will find sample questionnaires, answer sheets, code structures, and more, along with examples and forms to aid in constructing a survey. Also included is a Team Effectiveness Toolkit CD-ROM containing all of the survey questions in their appropriate categories, the sample Team Effectiveness questionnaires, and all of the survey support materials.The workbook has been developed for use by internal and external resource persons/consultants who are responsible for team development/implementation activities, and also team leaders and members involved in team-based initiatives. Contents: Preface Introduction Section One - The Survey Process Section Two - Survey Questions Section Three - Sample Survey Questionnaires Section Four - Survey Support Materials Section Five - Team Effectiveness CD-ROM Toolkit Instructions
E1316
LEAN FOR SERVICE ORGANIZATIONS (EBOOK). A HOLISTIC APPROACH FOR ACHIEVING OPERATIONAL EXCELLENCE AND IMPROVEMENTS
Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a positi
E1405
LEAN-SIX SIGMA FOR THE PUBLIC SECTOR. LEVERAGING CONTINUOUS PROCESS IMPROVEMENT TO BUILD BETTER GOVERNMENTS
Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do “more with less,” enhance budget and organizational performance, and identify innovative ways to increase their impact. There are challenges to applying the Lean-Six Sigma (LSS) tools in the public sector. Examples of these challenges include hierarchical environments, a lack of common goals, and the complexity of working in the public sector. The information included as part of this book provides over 30 spotlights highlighting project examples, lessons learned, and tips and tricks for using LSS in the public sector. These spotlights are based on interviews facilitated with a robust sampling of senior operations strategy practitioners. The LSS methodology focuses on eliminating waste (lean) and then reducing variation (Six Sigma) in a process or product that contains no waste. The information covered in this book will allow someone to have an immediate impact in any public sector organization. It describes some of the most powerful continuous process improvement tools that can be used, with limited training required. This is further enhanced by showing direct correlations to the LSS tools and the challenges that will be faced. Because the public sector spans such a diverse range of organizational charters (such as transportation, education, and defense), this book does not focus solely on either manufacturing or services. Rather, it provides a balanced approach to utilizing LSS in all environments.
E1472
STATISTICS FOR SIX SIGMA BLACK BELTS (EBOOK)
This book is written for the Six Sigma Black Belt who needs an understanding of many statistical methods but does not use all of these methods every day. It is intended to be used as a quick reference, providing basic details, step-by-step instructions, and Minitab statistical software instructions. Six Sigma Black Belts typically use a statistical program such as Minitab to perform calculations, but an understanding of the underlying statistics is still needed. Anybody can type data into a program; a Black Belt must be capable of understanding which hypothesis test is appropriate for a given use, as well as the assumptions that must be met to correctly perform the hypothesis test. The methods presented here are laid out according to the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) phases in which they are typically used. However, these methods can also be applied outside of a Six Sigma project, such as when one simply needs to determine whether there is a difference in the means of two processes producing the same parts. A Six Sigma Black Belt using Statistics for Six Sigma Black Belts will be able to quickly zero in on appropriate methods and follow the examples to reach the correct statistical conclusions.
E1484
EXECUTING LEAN IMPROVEMENTS (E-BOOK). A PRACTICAL GUIDE WITH REAL-WORLD HEALTHCARE CASE STUDIES
In this book you will find the following: A structured approach to executing lean improvements Relevant real-world case studies Examples of tools and templates along with downloadable files Hints, tips, and lessons learned Chapter challenges aimed at giving the reader assignments to apply key concepts and tools in the work setting The primary audience for this book is individuals responsible for improvement in healthcare settings, such as lean practitioners, Six Sigma belts, quality improvement specialists, and project managers. Additional health professionals will benefit from the practical application and guidance. Positions include frontline managers and supervisors, improvement teams, professors teaching quality improvement and/or operations management, healthcare professionals responsible for performance improvement, and students in all related health professions (clinical and administrative). The book promotes practical application. Readers are equipped with the skills to implement lean concepts and tools within their work setting. Additionally, the book provides insight and strategies for avoiding failure and developing buy-in.
E1516
THE CERTIFIED SOFTWARE QUALITY ENGINEER HANDBOOK, SECOND EDITION (EBOOK)
This handbook contains information and guidance that supports all of the topics of the 2016 version of the CSQE Body of Knowledge (BoK) upon which ASQ's Certified Software Quality Engineer (CSQE) exam is based. Armed with the knowledge presented in this handbook to complement the required years of actual work experience, qualified software quality practitioners may feel confident they have taken appropriate steps in preparation for the ASQ CSQE exam. However, the goals for this handbook go well beyond it being a CSQE exam preparation guide. Its author designed this handbook not only to help the software quality engineers, but as a resource for software development practitioners, project managers, organizational managers, other quality practitioners, and other professionals who need to understand the aspects of software quality that impact their work. It can also be used to benchmark their (or their organization’s) understanding and application of software quality principles and practices against what is considered a cross-industry “good practice” baseline. After all, taking stock of strengths and weaknesses, software engineers can develop proactive strategies to leverage software quality as a competitive advantage. New software quality engineers can use this handbook to gain an understanding of their chosen profession. Experienced software quality engineers can use this handbook as a reference source when performing their daily work. It is also hoped that trainers and educators will use this handbook to help propagate software quality engineering knowledge to future software practitioners and managers. Finally, this handbook strives to establish a common vocabulary that software quality engineers, and others in their organizations can use to communicate about software and quality. Thus increasing the professionalism of the industry and eliminating the wastes that can result from ambiguity and misunderstandings. Electronic Books Only: CD-ROM files are available for download. Please contact ASQ Customer Care for download instructions.
E1533
MUSINGS ON INTERNAL QUALITY AUDITS (EBOOK). HAVING A GREATER IMPACT
For over 20 years, Duke Okes has spoken and published articles on internal auditing, and trained an estimated 2,000 internal quality auditors. This insightful book is intended for those who understand the basics and are looking for ideas for how to improve what their organization gets out of the internal quality audit process. It is broken into three parts. Section 1 is a summary of the basic quality audit and intentionally does not include things such as training of auditors, basic auditor competencies, and so on. However, it does look at some of the more recent changes in the audit process driven by changes in standards, technology, and globalism. Section 2 includes several concepts and methods that organizations can choose to use if they want to make their quality audits more robust from a standpoint of achieving the intended purpose. Section 3 then intentionally pushes back from the standard perspective of auditing as a technical process for control and looks at softer issues that an audit program might leverage. It also tries to project a bit into the future as to how the audit role/process might change. Appendices include example audit situations to spur discussion, a SIPOC form for audit planning, and examples of quality risk management audit questions.
E1578
FOUNDATIONS OF QUALITY RISK MANAGEMENT (EBOOK). A PRACTICAL APPROACH TO EFFECTIVE RISK-BASED THINKING
In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and thrive by being adaptable. This book is the perfect guide for anyone interested in understanding and excelling at risk management. It begins with a focus on the foundational elements of risk management, with a thorough explanation of the basic concepts, many illustrated by real-life examples. Next, the book focuses on equipping the reader with a working knowledge of the subject from an organizational process and systems perspective. Every concept in almost every chapter is calibrated to not only ISO 9001 and ISO 31000, but several other international standards. In addition, this book presents several tools and methods for discussion. Ranging from industry standard to cutting edge, each receives a thorough analysis and description of its role in the risk management process. Finally, you’ll find a detailed and practical discussion of contemporary topics in risk management, such as supply chain risk management, risk-based auditing, risk in 4.0 (digital transformation), benefit-risk analyses, risk-based design thinking, and pandemic/epidemic risk management. Jayet Moon is a Senior ASQ member and holds ASQ CQE, CSQP, and CQIA certifications. He is also a chartered quality professional in the U.K. (CQP-MCQI). He earned a master’s degree in biomedical engineering from Drexel University in Philadelphia and is a Project Management Institute (PMI) Certified Risk Management Professional (PMI-RMP). He is a doctoral candidate in Systems and Engineering Management at Texas Tech University
E1579
THE ASQ CERTIFIED QUALITY PROCESS ANALYST HANDBOOK, THIRD EDITION (EBOOK)
This handbook is designed as a reference for ASQ’s Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in supp
E1581
F-NOTES (EBOOK). FACILITATION FOR QUALITY
There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, even when you feel fully prepared as a leader. This book offers a deeper understanding of how a workshop needs to be managed, how a team can be guided, and how workshop tools should be deployed to achieve a team's objectives. F-Notes: Facilitation for Quality offers several updates to traditional quality tools to better suit non-manufacturing environments. If you work in an service, office, non-profit, or professional setting, you will find these tools helpful (and you will use them to achieve real results). This book also offers five new tools invented or refined by the authors for those who practice or promote quality, innovation, and effective workshop management to add to their toolbox. Tracy Owens, CQE, CMQ/OE, is a process improvement consultant in Dublin, Ohio. Tracy holds a masters degree in international business from Seattle University, and he was elected to the 2016 class of ASQ Fellows. He is the author of two previous books from Quality Press: Six Sigma Green Belt, Round 2 (2011) and The Executive Guide to Innovation (2013, coauthor), and several articles in Quality Progress magazine. Therese Steiner, ASQ CSSBB, is the Director of Operational Effectiveness and Customer Experience at LexisNexis, where she has worked for 20+ years since completing her Juris Doctorate degree at the University of Dayton School of Law in 1999. Therese is a 2020–2021 ASQ Board Member and Geographic Communities Council Region Director. Therese has been a speaker on Customer Experience and Quality topics at global and regional conferences, including ASQ WCQI and OPEX World Summit, as well as at local meetings for ASQ and other organizations.
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NAVIGATING BIG DATA ANALYTICS (EBOOK). STRATEGIES FOR THE QUALITY SYSTEMS ANALYST
More organizations and their leaders are looking to big data to transform processes and elevate the quality of products and services. Yet, gathering and storing large amounts of data isn’t the quick fix often sought after. Without analysts—the human component—to interpret that data, the cost of incorrect or misinterpreted data can greatly impact organizations. In this book, William Mawby examines the claims of big data analysis in detail. Using examples to illustrate potential problems that may lead to inefficient and inaccurate results, Mawby helps practitioners avoid potential pitfalls and offers application methods to incorporate big data analytics into your company that will enhance your analytic efforts. William D. Mawby, Ph.D. has extensive consulting, teaching, and project experience and has taught more than 200 courses on many subjects in statistics and mathematics. He is currently writing, teaching courses on climate change and big data, and volunteering at the American Association for the Advancement of Science and the Union of Concerned Scientists.
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THE ASQ CERTIFIED SIX SIGMA YELLOW BELT HANDBOOK, SECOND EDITION (EBOOK)
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THE ASQ CERTIFIED SIX SIGMA BLACK BELT STUDY GUIDE, SECOND EDITION (E-BOOK)
Brush up on your Black Belt testing skills with this handy study guide, updated to adhere to the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK). It is a valuable resource for candidates preparing for the ASQ CSSBB examination and i
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THE ASQ CERTIFIED SIX SIGMA GREEN BELT STUDY GUIDE, SECOND EDITION (EBOOK)
This study guide is essential for candidates preparing for the ASQ Certified Six Sigma Green Belt (CSSGB) examination. Best used in combination with The ASQ Certified Six Sigma Green Belt Handbook, Third Edition, this guide includes many practice exam questions written that align with the 2022 ASQ CSSGB Body of Knowledge (BoK). This study guide includes: More than 400 questions to reflect the 2022 CSSGB BoK, organized by section and updated to reflect current testing standards and levels of cognition Detailed solutions with BoK references for additional study of the material A complete practice exam with 100 additional questions in random order to simulate the actual test environment About the Editors Roderick A. Munro is a business improvement coach with RAM Q Universe, Inc., and author of several books. He is an ASQ Fellow and holds ASQ certifications in CQE, CQA, and CMQ/OE. Munro is also a Fellow Chartered Quality Institute (CQI) Chartered Quality Professional (CQP) (England), and IRCA QMS Lead Audit. Daniel J. Zrymiak is a project manager at RST Instruments and author of many professional articles. He is an ASQ Fellow and a recipient of ASQ’s Feigenbaum and Crosby Medals. He has ASQ certifications in CSQE, CQE, CMQ/OE, and multiple Quality Auditing credentials. Zrymiak is also a certified PMP and has several IT credentials. Elizabeth J. Rice, Ph.D., is CEO of Brigadoon Solutions, LLC. Previously, she was department chair of global elite Corporate University Programs for Ford Motor Company in Dearborn, MI, training many employees. She has authored quality publications and professional papers. Rice is an ASQ Fellow and CQA.
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THE LEADER'S PLAYBOOK (EBOOK). 5 BUILDING BLOCKS FOR CREATING A QUALITY-FIRST CULTURE
Many leaders treat quality as a department or a set of tools, turning to it only when challenges arise. But what if quality was more than that— what if it became the foundation of your entire organization, creating a culture of excellence? The Leader’s Playbook redefines how leaders should approach quality. Chad Dorgan coined a “Quality First” concept, which is about embedding quality into the core of your business—its mission, values, and strategy—so it flows through every department, project, and initiative. By incorporating this central principle, leaders can drive alignment, empower teams, and create a culture of continuous improvement. This book provides a practical roadmap to: Integrate quality into your organization’s DNA. Unify teams and initiatives with a clear focus. Maximize performance while fostering innovation. Whether you’re leading a start-up, a nonprofit, or a global corporation, The Leader’s Playbook offers the insights to transform how your organization operates. Don’t just manage quality—lead with it. Take the first step toward building a resilient, high-performing organization today. Chad Dorgan, PhD, PE, LEED Fellow, and ASHRAE Fellow, obtained a doctorate in Indoor Air Quality and Productivity from the University of Wisconsin-Madison. With over 30 years of experience, he is a leader in quality and sustainability for major organizations such as McCarthy Holdings and SGS SA. A sought-after speaker and trainer, Dorgan developed over 40 courses and published numerous papers and books. He currently lives with his wife and children in Yorba Linda, CA.
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NAVIGATING THE MINEFIELD (EBOOK). A PRACTICAL KM COMPANION
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RELIABILITY DATA ANALYSIS WITH EXCEL AND MINITAB (EBOOK)
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