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E1519
THE JOY OF LEAN (E-BOOK). TRANSFORMING, LEADING, AND SUSTAINING A CULTURE OF ENGAGED TEAM PERFORMANCE
Has your organization tried Lean already? If so, you surely see and feel the Joy of Lean in your workplace now, right? Don’t worry. If you’re not quite to joy yet, you’re not alone. As it attracts more and more attention as a successful business philosophy that can improve results in any type of organization, lean has still sometimes been misunderstood as a method for just cutting expenses. The useful ideas of eliminating waste and driving greater efficiency can pick up a negative spin, with perceptions of job cuts, employees doing more with less, and managers squeezing more productivity from each person. None of that sounds very joyful. But it doesn’t have to be that way. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees. Lean Culture means empowerment. Lean Culture means better value for the customer. Lean Culture means better performance for the organization. Lean Culture means a more engaging, rewarding, and yes, even joyful role for each employee. And Lean Culture provides the competitive advantages that a team needs to survive and grow. We call the approach Lean Engaged Team Performance (Lean ETP). It’s a purposeful combination of value innovation, process excellence, performance measures, team goals, collaborative norms, organizational structure, enabling technology, and most of all, visionary leadership. And it’s hard to achieve and even harder to sustain, but it’s worth the journey! Praise for The Joy of Lean “For a young growth company, the self-discipline of Engaged Team Performance and a commitment to process improvement do not initially sound too joyful. But all we needed was one team to try. Our leaders and employees came together… operating at the best service levels we had ever achieved.” Jana Schmidt, President and CEO, Ecova, Inc. “Life is supposed to be an adventure, and work is a core part of that journey. The Joy of Lean will help you develop a culture where everyone takes joy in coming to work every day to contribute something that will change the world for the better.” Dr. Fred Moll, co-founder and CEO, Auris Surgical Robotics, and co-founder of Intuitive Surgical “The Joy of Lean provides practical advice that every organization should follow when pursuing a Lean transformation. Dodd Starbird delivers the content in an easy to understand, even humorous way that makes this an important and enjoyable read for anyone, not just leaders for whom the book is most intended.” Drew Locher, author of Lean Office and Service Simplified “Dodd Starbird fixes the limitations of most Lean implementations by shifting focus from eliminating waste to achieving excellence – and it's spot on!” David Marquet, author of Turn the Ship Around! “At its heart The Joy of Lean is about leaders building relationships: relationships with your customer and with your employees. Engaged Team Performance is all about empowering your employees to demonstrate care while attracting new customers, strengthening client relationships, or delivering products and services every day. The Joy of Lean provides the key to any successful business.” Art Bacci, Head – Hong Kong Group, Principal International “Business, especially a growing business, is ultimately about people working with people. The Joy of Lean outlines key principles for driving a culture of business performance. Working with Dodd Starbird’s ETP principles, we have been able to deliver sustainable value to our business, and our teams remain engaged." Beth Rothwell, President, VfD Companies
E1569
THE ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK, FIFTH EDITION (E-BOOK)
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. About the Editors Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C. Wood is President of DC Wood Consulting, LLC and instructor for ASQ. He is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, and an ASQ Certified Quality Auditor.
E1587
INSIGHTS TO PERFORMANCE EXCELLENCE 2021-2022 (EBOOK). USING THE BALDRIGE FRAMEWORK AND OTHER INTEGRATED MANAGEMENT SYSTEMS
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: • A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators • Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs • Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard • A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices • Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality Mark L. Blazey has retired from more than 26 years as president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Paul L. Grizzell is president of Core Values Partners, a performance excellence consulting firm that helps organizations focus, align, and accelerate their improvement efforts through the use of the Baldrige Framework for Performance Excellence, the EFQM Model, the China Quality Award, and other integrated management systems.
E0995
PRINCIPLES AND PRACTICES OF ORGANIZATIONAL PERFORMANCE EXCELLENCE
Many organizations have realized bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques.Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, current engineering, and much more. Includes many examples and study questions to make it useful as a business reference or text.Principles and Practices of Organizational Performance is the evolution of the author's best-selling book, Principles and Practices of TQM, certain portions of which have been included in this book.Selected as an Outstanding Academic Title by Choice Magazine, 1999.Benefits:Discusses international quality standards(ISO). Provides an overview of the essentials in quality improvement awards - both national and international.Includes a glossary of terms that aid in communicating the language of improvement.Contents:Productivity FundamentalsManagement and Organization ChangeCustomer Satisfaction and FocusEmployee EmpowermentQuality Planning and DeploymentQuality Systems and ImprovementThe New Quality AssuranceSupplier Quality ManagementQuality Costs-Old and NewTools for Continuous ImprovementQuality Standards and AwardsQuality Function DeploymentDesign of Experiments
E1464
THE AS9100C, AS9110, AND AS9120 HANDBOOK (E-BOOK). UNDERSTANDING AVIATION, SPACE, AND DEFENSE BEST PRACTICES
AS9100, AS9110, and AS9120, the quality management system (QMS) standards for the aerospace industry, are written in the most ambiguous language possible. Indeed, they don’t outline how they should be implemented. Those decisions are left to the organization implementing their requirements or, in some cases, to a consultant. Although some consultant firms for aerospace systems are excellent, there are many that purport to be experts yet proffer systems and processes that are either in contravention to the standards’ requirements or so unwieldy that they render the process impotent. In an effort to simplify these issues, this book proposes practices that have been described as opportunities for improvement or best practices by registration auditors in the past. It includes a discussion of each of the three standards’ clauses, suggests best practices to comply with them, outlines common findings associated with them, and provides an overview of the changes to AS9100C from AS9100B.
E1579
THE ASQ CERTIFIED QUALITY PROCESS ANALYST HANDBOOK, THIRD EDITION (E-BOOK)
This handbook is designed as a reference for ASQ’s Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It’s ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: • Quality Concepts and Team Dynamics • Quality Tools and Process Improvement Techniques • Data Analysis • Customer-Supplier Relations • Corrective and Preventive Action (CAPA) This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: • tools for assessing training effectiveness • best practices on the Six Sigma DMAIC methodology and process maps with a focus on process architecture • examples of lean and value analysis, Theory of Constraints • risk management, business process management and lifecycle phases • the importance of data collection and analysis, data integrity, validity, and reliability • examples of gage R&R and attribute agreement analysis Sandra L. Furterer , BS, MS, MBA, PhD, is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She is an ASQ Certified Six Sigma Black Belt, Certified Manager of Quality/ Organizational Excellence, Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. She is also a contributor to ASQ’s certification handbooks (CMQ/OE and CQIA) and a prolific speaker.
E1571
THE ASQ CERTIFIED QUALITY IMPROVEMENT ASSOCIATE HANDBOOK, FOURTH EDITION (E-BOOK)
Quality Improvement: Basic Principles and Practices The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA BoK in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization. ASQ’s experts help you navigate: Quality terms, benefits, and philosophies Team organization, roles, responsibilities, and dynamics Continuous improvement concepts, processes, and tools Root cause analysis and risk management Supplier and customer relationships This edition features ample material that stretches beyond the content of the BoK, making it useful for any quality practitioner—not just those who plan to become certified. In this book, you’ll find a thorough overview of quality tools and history—presented in an accessible manner and easily understood by non-engineers. Start on your quality path here. Grace L. Duffy is the author of 15 books and over 260 published papers and articles. She is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Improvement Associate, and Quality Auditor. Grace is a certified Lean-Six Sigma Master Black Belt and Manager of Process Improvement. Dr. Sandra L. Furterer is an Associate Professor and Associate Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt.
E1076
A LABORATORY QUALITY HANDBOOK OF BEST PRACTICES AND RELEVANT REGULATIONS (E-BOOK)
Based on the work of a collection of experts from the laboratory science and quality assurance fields, A Laboratory Quality Handbook of Best Practices and Relevant Regulations provides all of the information needed to run a successful laboratory that is in compliance with all regulations. From sample tracking to accurate documentation, training to methods validation, maintenance to calibration, and out-of-spec responses to preparation for audits, a combination of people, instrumentation and documentation must work in sync for high quality results. This handbook provides information that will help a laboratory achieve high quality results and compliance. Contents:Quality Assurance in the LaboratoryHistory of RegulationTraining in the LaboratoryLaboratory Documentation and DataSample Control and LIM SystemsMethods Validation
E1373
CORPORATE SUSTAINABILITY PLANNING ASSESSMENT GUIDE. A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT
Includes the Global Reporting Initiative (GRI) Index. Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is designed to serve as an easy-to-use guide for an organization’s cross-functional self-assessment team(s) to assess and score its corporate sustainability efforts. This manual can be used to provide a due diligence for an organization’s corporate sustainability efforts, and to provide a template for its self-assessment and strategic planning regarding corporate sustainability efforts. In addition, the manual provides guidance for employees and employee teams to score their departments or total organization in many areas. It can also be used to help employees collect sustainability data to benchmark against other best-practice organizations. Corporate sustainability planning for an organization builds on its core values, and can provide direction and rationale for the integration of sustainability principles among employees, vendors, and customers. The manual will help an organization identify and strategically address sustainability opportunities that will: Increase revenue and reduce costs Enhance the organization’s reputation, brand, and market value Better attract and retain talented employees Mitigate regulatory and business risks Address key economic, environmental, and social issues within the organization Author Webinar Series: Listen in as Donald Fisher reveals the 7 vital steps to implementing a successful corporate sustainability effort, as only a 20 year veteran can.
E1586
SUCCESSFUL MANAGEMENT OF CLOUD COMPUTING AND DEVOPS (E-BOOK)
The rapid pace of technology often catches organizations unprepared and unable to take advantage of every leading-edge benefit. Cloud technology allows forward-thinking companies to launch products and services rapidly, control costs, streamline processes, and mitigate risks—when done correctly. This book addresses technological basics, as well as practical steps for implementing and fitting the cloud into your overall business strategy—which ultimately benefits your bottom line in delivering the best possible product and services to customers quickly. Capitalizing on their collective years of experience working in Silicon Valley, authors Jarvis, Anand, and Jose share best practices for adopting the cloud, including: ¦ Calculating cloud usage and crafting a cost management strategy ¦ Breaking down the total cost of ownership (TCO) ¦ Optimizing DevOps practices for the cloud ¦ Understanding the challenges and risks involved with cloud migration and security Armed with step-by-step guidance, you can generate a plan of action to meet and exceed your cloud management goals.
T1665E
2023-2024 BALDRIGE EXCELLENCE FRAMEWORK (HEALTH CARE) E-VERSION. INCLUDES THE 2023-2024 CRITERIA FOR PERFORMANCE EXCELLENCE
2023-2024 Baldrige Excellence Framework (Business/Nonprofit) available now. 2023-2024 Baldrige Excellence Framework (Education) available now. 2021-2022 Baldrige Excellence Framework (Health Care) available now. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2023–2024 Baldrige framework features a renewed focus on organizational agility, innovation, and transformation risk management and supply-chain resilience societal contributions and environmental sustainability the changing nature of work and workforce needs diversity, equity, and inclusion This is the official 2023-2024 Baldrige Excellence Framework for health care organizations. Print copies of the Baldrige Excellence Framework (Health Care) are available to be purchased. Free booklet content and other valuable information are available on the Baldrige Program’s website. Related Products 2021-2022 Baldrige Excellence Framework Baldrige Excellence Builder: Key Questions for Improving Your Organization’s Performance
T1666E
2023-2024 BALDRIGE EXCELLENCE FRAMEWORK (EDUCATION). INCLUDES THE 2023-2024 CRITERIA FOR PERFORMANCE EXCELLENCE
2023-2024 Baldrige Excellence Framework (Business/Nonprofit) available now. 2023-2024 Baldrige Excellence Framework (Health Care) available now. 2021-2022 Baldrige Excellence Framework (Education) available now. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2023–2024 Baldrige framework features a renewed focus on organizational agility, innovation, and transformation risk management and supply-chain resilience societal contributions and environmental sustainability the changing nature of work and workforce needs diversity, equity, and inclusion This is the official 2023-2024 Baldrige Excellence Framework for education organizations. Print copies of the Baldrige Excellence Framework (Education) are available to be purchased. Free booklet content and other valuable information are available on the Baldrige Program’s website. Related Products 2021-2022 Baldrige Excellence Framework Baldrige Excellence Builder: Key Questions for Improving Your Organization’s Performance
P1641
MAXIMIZING VALUE PROPOSITIONS TO INCREASE PROJECT SUCCESS RATES
Features Identifies key opportunities that can add value to an organization Focuses analysis on necessary data collection efforts Provides direction and motivation for the improvement process Details a method for continuous review of the improvement process Encourages timeliness through digital-setting and milestones Summary Value proposition, an old concept, is taking on new significance in today’s innovation-driven environment. Business focus has shifted from developing many creative ideas to developing only those that will successfully flow through the product cycle and fulfill a customer need. The old approach resulted in less than a 10 percent success rate for concepts that started through the product cycle; this can no longer be tolerated. This new book on value propositions outlines a systematic approach to making an early evaluation of potential projects and programs so you can determine if they can add real value to your organization or its customers—potentially saving you millions of dollars and months of valuable time. Focusing on the necessary data collection efforts, Maximizing Value Propositions to Increase Project Success Rates will help you identify easy opportunities for improvement and will guide you through the process of creating value propositions for the ideas that will drive the organization’s future profits. It outlines a four-stage approach to creating value propositions and explains how to create effective value proposition documents. The book illustrates the role of the opportunity center in capturing new ideas, describes how to present value propositions to management, and includes an example of a new product value proposition. Detailing a method for continuous review of the improvement process, it will help you foster an entrepreneurial mind-set within your employees and encourage them to actively search and document value-adding ideas. Through the effective use of value propositions it is completely possible for your organization to increase the number of new products/services it offers to your customers by over 100 percent. It is not unusual for this to result in more than a 40 percent increase in profits per year. Adopting the approach outlined in the text for using value propositions can save your organizations millions of dollars and much time. What could be better than reducing costs while increasing sales?
E1269
THE TEAM EFFECTIVENESS SURVEY WORKBOOK
Virtually every type and size of organization commits substantial resources to team-based initiatives. While there are many different names applied to these teams (corrective action teams, project teams, quality improvement teams, as well as method-specific teams such as Six Sigma, lean, quality function deployment, strategy deployment teams, and so on.), their purpose is similar: Improve organization quality, performance, productivity, and effectiveness. But the reasons why these team activities and programs sometimes fail aren’t always obvious to team members, leaders, and upper management. This is because there is no system in place to measure what is actually occurring. The Team Effectiveness Survey Workbook helps identify these reasons by teaching readers how to: develop survey objectives; prepare your survey questionnaire; create a survey code structure for summarizing the results; administer the survey; process the survey results; and analyze and feed back the survey results. It contains over 500 different questions divided into 28 categories to help create survey questionnaires to meet the reader’s specific information needs.Throughout the workbook, you will find sample questionnaires, answer sheets, code structures, and more, along with examples and forms to aid in constructing a survey. Also included is a Team Effectiveness Toolkit CD-ROM containing all of the survey questions in their appropriate categories, the sample Team Effectiveness questionnaires, and all of the survey support materials.The workbook has been developed for use by internal and external resource persons/consultants who are responsible for team development/implementation activities, and also team leaders and members involved in team-based initiatives. Contents: Preface Introduction Section One - The Survey Process Section Two - Survey Questions Section Three - Sample Survey Questionnaires Section Four - Survey Support Materials Section Five - Team Effectiveness CD-ROM Toolkit Instructions
T1550E
2019-2020 BALDRIGE EXCELLENCE FRAMEWORK (BUSINESS/NONPROFIT) (PDF VERSION). INCLUDES THE 2019-2020 CRITERIA FOR PERFORMANCE EXCELLENCE
2019-2020 Baldrige Excellence Framework (Health Care) available here. 2019-2020 Baldrige Excellence Framework (Education) available here. 2017-2018 Health Care and Education Framework available here. 2017-2018 Baldrige Excellence Framework (Business/Nonprofit) available here. NOTICE: Purchasers of this electronic copy agree to use this PDF of the 2019-2020 Baldrige Excellence Framework (Business/Nonprofit version) for their personal use and will not distribute it to anyone else in either printed or electronic format. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2019–2020 Baldrige framework features a renewed focus on Leading and managing in the context of your business ecosystem Enabling an aligned, collaborative, and agile supply network Creating and reinforcing your organizational culture Broadening your cybersecurity focus to include operations, workforce, customers,suppliers, and stakeholders. This is the official 2019-2020 Baldrige Excellence Framework for business, nonprofit, and government organizations. Print copies of the Baldrige Excellence Framework (Business/Nonprofit) can be purchased here. Free booklet content and other valuable information are available on the Baldrige Program’s website.
T1660E
2021-2022 BALDRIGE EXCELLENCE FRAMEWORK / BUSINESS/NONPROFIT (E-VERSION). INCLUDES THE 2021-2022 CRITERIA FOR PERFORMANCE EXCELLENCE
2021-2022 Baldrige Excellence Framework (Health Care) available now. 2021-2022 Baldrige Excellence Framework (Education) available now. 2019-2020 Baldrige Excellence Framework (Business/Nonprofit) available now. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2021–2022 Baldrige framework features a renewed focus on organizational resilience innovation diversity, equity, and inclusion digitization and the fourth industrial revolution This is the official 2021-2022 Baldrige Excellence Framework for business, nonprofit, and government organizations. Print copies of the Baldrige Excellence Framework (Business/Nonprofit) can be purchased here. Free booklet content and other valuable information are available on the Baldrige Program’s website. Related Products 2019-2020 Baldrige Excellence Framework
T1662E
2021-2022 BALDRIGE EXCELLENCE FRAMEWORK (EDUCATION). INCLUDES THE 2021-2022 CRITERIA FOR PERFORMANCE EXCELLENCE
2021-2022 Baldrige Excellence Framework (Business/Nonprofit) available now. 2021-2022 Baldrige Excellence Framework (Health Care) available now. 2019-2020 Baldrige Excellence Framework (Education) available now. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2021–2022 Baldrige framework features a renewed focus on organizational resilience innovation diversity, equity, and inclusion digitization and the fourth industrial revolution This is the official 2021-2022 Baldrige Excellence Framework for education organizations. Print copies of the Baldrige Excellence Framework (Education) can be purchased here. Free booklet content and other valuable information are available on the Baldrige Program’s website. Related Products 2019-2020 Baldrige Excellence Framework (Education)
T1664E
2023-2024 BALDRIGE EXCELLENCE FRAMEWORK / BUSINESS/NONPROFIT (E-VERSION). INCLUDES THE 2023-2024 CRITERIA FOR PERFORMANCE EXCELLENCE
2023-2024 Baldrige Excellence Framework (Health Care) available now. 2023-2024 Baldrige Excellence Framework (Education) available now. 2021-2022 Health Care and Education Framework available now. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2023–2024 Baldrige framework features a renewed focus on organizational agility, innovation, and transformation risk management and supply-chain resilience societal contributions and environmental sustainability the changing nature of work and workforce needs diversity, equity, and inclusion This is the official 2023-2024 Baldrige Excellence Framework for business, nonprofit, and government organizations. Print copies of the Baldrige Excellence Framework (Business/Nonprofit) are available to be purchased. Free booklet content and other valuable information are available on the Baldrige Program’s website. Related Products 2021-2022 Baldrige Excellence Framework Baldrige Excellence Builder: Key Questions for Improving Your Organization’s Performance
E1178
FROM QUALITY TO BUSINESS EXCELLENCE. A SYSTEMS APPROACH TO MANAGEMENT
As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma…which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business.COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating: (5 of 5 based on 2 reviews) " This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." a reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi ArabiaBenefits:Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsLearn how to apply the right management tools to your situationCreate your own high performance management system to last for decadesUse Information Technology More Effectively to Drive Business ResultsBuild in the capability to absorb new techniques as they emergeAvoid gut-wrenching (and costly) restarts to accommodate new methods and standardsContents:Introduction (Historical Backgrounds and Trends, A Vision for the Future)Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement)Management Approach Designing Integrated Management SystemsStrategic Planning, Alignment, and MetricsIntegrated Process Improvement Approach The Role of Information TechnologyOther Enablers and ConstraintsPutting it All TogetherKeeping the Process MovingOverall Summary (Integrated Systems Approach, Business Systems Engineering)
E1531
INTRODUCTION TO 8D PROBLEM SOLVING (E-BOOK). INCLUDING PRACTICAL APPLICATIONS AND EXAMPLES
The eight discipline (8D) problem-solving methodology includes the following: Select an appropriate team Formulate the problem definition Activate interim containment Find root cause(s) Select and verify correction(s) Implement and validate corrective action(s) Take preventive steps Congratulate the team This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice. Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.
T1551E
2019-2020 BALDRIGE EXCELLENCE FRAMEWORK (HEALTH CARE) (PDF VERSION)
2019-2020 Baldrige Excellence Framework (Business/Nonprofit) available here. 2019-2020 Baldrige Excellence Framework (Education) available here. 2017-2018 Health Care and Education Framework available here. 2017-2018 Baldrige Excellence Framework (Business/Nonprofit) available here. NOTICE: Purchasers of this electronic copy agree to use this PDF of the 2019-2020 Baldrige Excellence Framework (Business/Nonprofit version) for their personal use and will not distribute it to anyone else in either printed or electronic format. For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. The 2019–2020 Baldrige framework features a renewed focus on Leading and managing in the context of your business ecosystem Enabling an aligned, collaborative, and agile supply network Creating and reinforcing your organizational culture Broadening your cybersecurity focus to include operations, workforce, customers,suppliers, and stakeholders. This is the official 2019-2020 Baldrige Excellence Framework for business, nonprofit, and government organizations. Print copies of the Baldrige Excellence Framework (Health Care) can be purchased here. Free booklet content and other valuable information are available on the Baldrige Program’s website.
E1327
JOURNEY TO EXCELLENCE. HOW BALDRIGE HEALTH CARE LEADERS SUCCEED
This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts
E1528
THE ASQ CSSGB STUDY GUIDE (E-BOOK)
A team of ASQ Fellows has created this study guide with over 300 new questions predominantly based on the best-selling second edition of The Certified Six Sigma Green Belt Handbook. The primary audience for this work is the individual who plans to sit for the ASQ Certified Six Sigma Green Belt (CSSGB) examination. The intended purpose of this study guide is to help you determine your readiness for the exam, using the questions as a self-assessment tool. The answers to each chapter’s questions appear at the end of the chapter. The correct answer is given by letter, along with the location of the topic and page number and paragraph (or other locator) in the second edition of The Certified Six Sigma Green Belt Handbook.
E1567
CONNECTED, INTELLIGENT, AUTOMATED (E-BOOK). THE DEFINITIVE GUIDE TO DIGITAL TRANSFORMATION AND QUALITY 4.0
Quality 4.0 is for all industries, and this book is for anyone who wants to learn how Industry 4.0 and Quality 4.0 can help improve quality and performance in their team or company. This comprehensive guide is the culmination of 25 years of research and practice—exploring, implementing, and critically examining the quality and performance improvement aspects of Industry 4.0 technologies. Navigate the connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data. Sift through the noise around AI, AR, big data, blockchain, cybersecurity, and other rising technologies and emerging issues to find the signals for your organization. Discover the value proposition of Quality 4.0 and the leading role for quality professionals to drive successful digital transformation initiatives. The changes ahead are powerful, exciting, and overwhelming—and we can draw on the lessons from past work to mitigate the risks we face today. Connected, Intelligent, Automated provides you with the techniques, philosophies, and broad overall knowledge you need to understand Quality 4.0, and helps you leverage those things for the future success of your enterprise. Chapter 1: Quality 4.0 and the Fourth Industrial Revolution Chapter 2: Connected Ecosystems Chapter 3: Intelligent Agents and Machine Learning Chapter 4: Automation: From Manual Labor to Autonomy Chapter 5: Quality 4.0 Use Cases Across Industries Chapter 6: From Algorithms to Advanced Analytics Chapter 7: Delivering Value and Impact Through Data Science Chapter 8: Data Quality and Data Management Chapter 9: Software Applications & Data Platforms Chapter 10: Blockchain Chapter 11: Performance Excellence Chapter 12: Environment, Health, Safety, Quality (EHSQ), and Cybersecurity Chapter 13: Voice of the Customer (VoC) Chapter 14: Elements of a Quality 4.0 Strategy Chapter 15: Playbook for Transformation N. M. Radziwill is Senior VP of Quality and Strategy at Ultranauts, a professional services firm specializing in quality assurance and quality engineering for software, data science, and digital transformation. Radziwill is editor of the journal, Software Quality Professional, an ASQ fellow, and an ASQ-certified Six Sigma Black Belt. Radziwill is one of ASQ’s Influential Voices and blogs at http://qualityandinnovation.com.
P1593
FORENSIC LABORATORY MANAGEMENT. APPLYING BUSINESS PRINCIPLES
New technologies, including DNA and digital databases that can compare known and questioned exemplars, have transformed forensic science and greatly impacted the investigative process. They have also made the work more complicated. Obtaining proper resources to provide quality and timely forensic services is frequently a challenge for forensic managers, who are often promoted from casework duties and must now learn a whole new set of leadership skills. The interdisciplinary and scientific nature of laboratories requires strong leadership ability to manage complex issues, often in adversarial settings. Forensic Laboratory Management: Applying Business Principles provides laboratory managers with business tools that apply the best science to the best evidence in a manner that increases the efficiency and effectiveness of their management decision making. The authors present a performance model with seven recommendations to implement, illustrating how forensic managers can serve as leaders and strategically improve the operation and management in scientific laboratories. Topics include: Key business metrics and cost–benefit analyses Ethical lapses: why they occur, possible motives, and how problems can be prevented Forensic training, education, and institutes ISO/IEC 17025 accreditation implementation The book includes case studies simulating a working laboratory in which readers can apply business tools with actual data reinforcing discussion concepts. Each chapter also includes a brief review of current literature of the best management theories and practice. A supplemental DVD supplies two mock trial transcripts and associated case files along with PowerPoint® slides from Dr. George Carmody’s workshop on Forensic DNA Statistics and Dr. Doug Lucas’s presentation on ethics.
T1574E
ASQ/ANSI G1:2021 GUIDELINES FOR EVALUATING THE QUALITY OF GOVERNMENT OPERATIONS AND SERVICES
ASQ/ANSI G1:2021 standard promotes the achievement of overall organizational objectives through the definition of all important organizational workflows, and the documentation of these best-known management practices for each key workflow through system and process modeling. This evaluation standard provides a framework for government entities to achieve success through continual improvement of the key drivers of that success, by using acknowledged successful practices of lean and quality improvement. Specifically, the goals of the standard are: 1) to make the presence of quality in government measurable and tangible in every office, branch, and unit. 2) to promote alignment to the required and desired objectives of each organization. 3) to advance effective management through systems thinking and process standardization. 4) to enable uniform assessment across all types of government, and at all levels. 5) to incentivize those accountable for organizational outcomes to use and monitor quality management practice.
T1003E
ASQ/ANSI/ISO 14066:2011: GREENHOUSE GASES - COMPETENCE REQUIREMENTS FOR GREENHOUSE GAS VALIDATION TEAMS AND VERIFICATION TEAMS
ASQ/ANSI/ISO 14066:2011 specifies competence requirements for validation teams and verification teams. ISO 14066:2011 complements the implementation of ISO 14065. ASQ/ANSI/ISO 14066:2011 is not linked to any particular greenhouse gas (GHG) programme. If a
E1590
NUCLEAR AUDITING HANDBOOK (E-BOOK). A GUIDE FOR QUALITY SYSTEMS PRACTITIONERS
Initially developed as a tool for training lead auditors of nuclear quality systems, the Nuclear Auditing Handbook has also been used as a reference by quality managers who plan quality system audits. It provides detailed material in such aspects as the development, administration, planning, preparation, performance, and reporting of quality system audits in energy-related fields. ASQ’s Nuclear Committee of the Energy and Environment Division gathered a team of highly seasoned experts in the nuclear auditing field to expand this new edition’s content and bring it current to modern-day best practices and standards. This book introduces updated information about requirements and standards, including the 2019 editions of the American Society of Mechanical Engineers (ASME) NQA-1 “Quality Assurance Program Requirements for Nuclear Facility Applications” and ASME BPVC Sections I; IV; and VIII, Divisions 1 and 2. The authors and editors have also added helpful tools to aid nuclear auditors, including case studies suitable for training auditors, blank forms for convenient use, and samples of completed forms.
E1570
THE ASQ CERTIFIED QUALITY AUDITOR HANDBOOK FIFTH EDITION (E-BOOK)
The value of the ASQ Certified Quality Auditor Handbook, Fifth Edition, is clear. It is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA exam. In addition, experienced auditors can refer to it as a helpful reference; audit managers and quality managers can rely on it for guiding their auditing programs; and trainers and educators can use it for teaching fundamentals. This in-depth overview of quality auditing represents auditing practices for internal and external applications. It provides practical guidance for both system and process auditors as well. Many current topics have been expanded to reflect changes in auditing practices since 2012, with guidance from the recent 2017 update of ISO 19011. In addition, readers will find example audit situations, stories, and review comments to enhance their understanding of the field. Topics covered include the common elements of all types of system and process audits (quality, environmental, safety, and health): Auditing fundamentals, including types of quality audits, purpose and scope of auditing, terms and definitions, roles and responsibilities of participants, and professional conduct The audit process, from preparation and planning, to performance and reporting, to follow-up and closure Auditor competencies, including resource management, conflict resolution, communication, interviewing, and team dynamics Audit program management and business applications, including staffing, training and development, program evaluation, organizational risk management, and best practices Quality tools and techniques, including problem-solving tools, process improvement techniques, basic statistics, verification, and validation “This book is an encyclopedia of all major bodies of information a new or experienced quality auditor would need. It covers both the qualitative and the quantitative, which is a strength. I can’t think of a quality auditor that would not find this work helpful.” Kim H. Pries, CRE, CQE, CSQE, CSSBB, CMQ/OE, CQA “This handbook will be helpful to those who are new to auditing or require more in-depth knowledge of the implementation of an audit program. Boxed examples or scenarios provide some of the practical challenges encountered during auditing.” Govind Ramu, ASQ Fellow, Co-Author ASQ SSGB Handbook, Author ASQ CSSYB Handbook Lance B. Coleman, Sr. has over 25 years of leadership experience in the areas of quality engineering, Lean implementation, quality, and risk management in the Medical Device, Aerospace, and other regulated industries. He has presented, trained, and consulted throughout the United States and abroad. Lance is currently a Director of Quality for IDEX Health and Science, LLC, in Oak Harbor, Washington.
E1581
F-NOTES (E-BOOK). FACILITATION FOR QUALITY
There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, even when you feel fully prepared as a leader. This book offers a deeper understanding of how a workshop needs to be managed, how a team can be guided, and how workshop tools should be deployed to achieve a team's objectives. F-Notes: Facilitation for Quality offers several updates to traditional quality tools to better suit non-manufacturing environments. If you work in an service, office, non-profit, or professional setting, you will find these tools helpful (and you will use them to achieve real results). This book also offers five new tools invented or refined by the authors for those who practice or promote quality, innovation, and effective workshop management to add to their toolbox. Tracy Owens, CQE, CMQ/OE, is a process improvement consultant in Dublin, Ohio. Tracy holds a masters degree in international business from Seattle University, and he was elected to the 2016 class of ASQ Fellows. He is the author of two previous books from Quality Press: Six Sigma Green Belt, Round 2 (2011) and The Executive Guide to Innovation (2013, coauthor), and several articles in Quality Progress magazine. Therese Steiner, ASQ CSSBB, is the Director of Operational Effectiveness and Customer Experience at LexisNexis, where she has worked for 20+ years since completing her Juris Doctorate degree at the University of Dayton School of Law in 1999. Therese is a 2020–2021 ASQ Board Member and Geographic Communities Council Region Director. Therese has been a speaker on Customer Experience and Quality topics at global and regional conferences, including ASQ WCQI and OPEX World Summit, as well as at local meetings for ASQ and other organizations.
E1382
QUALITY FUNCTION DEPLOYMENT AND LEAN-SIX SIGMA APPLICATIONS IN PUBLIC HEALTH
The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public’s health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves. The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have. The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation’s health and the health of the many communities we serve.
E1536
THE ASQ CSSBB STUDY GUIDE (E-BOOK)
This book is primarily meant to aid those taking the ASQ Certified Six Sigma Black Belt (CSSBB) exam, and is best used in conjunction with The Certified Six Sigma Black Belt Handbook. Section 1 provides 432 practice questions organized by the nine parts of the 2015 Body of Knowledge (BoK). Section 2 gives the reader a 150-question practice exam comprising each of the nine parts of the BoK, in a randomized order that simulates the actual certification exam. Unlike other resources on the market, all these questions and solutions were developed specifically to address the 2015 CSSBB Body of Knowledge and help those studying for the certification, including considering the proper depth of knowledge and required levels of cognition.
E1545
THE ASQ CSQP STUDY GUIDE (E-BOOK)
This book is primarily meant to aid those taking the ASQ Certified Supplier Quality Professional (CSQP) exam and is best used in conjunction with The Certified Supplier Quality Professional Handbook. Section I provides 336 practice questions organized by the seven parts of the 2016 Body of Knowledge (BoK). Section II gives the reader a 150-question practice exam comprising each of the nine parts of the BoK, in a randomized order that simulates the actual certification exam. Unlike other resources on the market, all these questions and solutions were developed specifically to address the 2016 CSQP Body of Knowledge and help those studying for the certification, including considering the proper depth of knowledge and required levels of cognition.
E1497
ROAD MAP FOR THE BALDRIGE JOURNEY (E-BOOK). A GUIDE TO EFFECTIVE USE OF THE CRITERIA FOR PERFORMANCE EXCELLENCE AND BALDRIGE-BASED AWARD PROGRAMS
While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive. The requirements are presented as more than 200 questions written in a generic manner to enable their application by all types of organizations. They do not tell leaders what to do to meet the requirements, which is both good and bad. While it allows organizations to develop processes to respond to the Criteria in ways that meet their unique needs, this has created a barrier for some leaders. This book provides a detailed road map and systematic process to design and implement a customized operating model for performance excellence based on the Criteria. The road map includes regular use of state award programs for feedback to enable mid-course correction. Though recognition is not its primary purpose, following this road map also increases the likelihood of being recognized by these award programs. The approach presented here will not guarantee an award, but it will help an organization’s leaders use the Criteria and award programs more efficiently and effectively as an aid to organizational transformation and improvement. "It is true, organizations are perfectly designed to get the results they are getting. The Baldrige framework is an operating model that guides organizations to establish key processes that are proven to yield high reliability. The framework, however, can be intimidating. Kilbride’s Road Map clearly explains and provides ‘doable’ steps to apply the Baldrige Criteria and become more process-honoring. It is a compilation of the valuable education, guidance, and support Joe provided us on our journey."David Fox, President and Pattie Skriba, VP Business ExcellenceAdvocate Good Samaritan Hospital2010 Baldrige Award Recipient "The Baldrige journey of continuous improvement never ends. For such a journey you need a knowledgeable co-pilot, and Joe Kilbride has helped many organizations, examiners, judges and others pursuing excellence to navigate that journey. His expertise is priceless and the Road Map makes him your virtual co-pilot. I hope you will take the first step today; excellence awaits."Bob BarnettRetired CEO, Motorola CGISS2002 Baldrige Award Recipient "Surviving the challenges of today's global competition requires having a long-term plan... and a road map to get there. Here is the essential companion for a successful journey."David BoulayPresidentIllinois Manufacturing Excellence Center (IMEC)
E1432
PRODUCT SAFETY EXCELLENCE. THE SEVEN ELEMENTS ESSENTIAL FOR PRODUCT LIABILITY PREVENTION
Product safety problems really waste company resources, alienate consumers, frustrate employees, and leave company stakeholders disgusted. It is easy to understand why most consumer product companies are committed to product safety and why they often seem willing to devote even more resources to increase their organization’s safety commitment. Their logic seems to be that this kind of action will result in higher levels of safety performance. Achieving excellence in product safety is not about seeking more commitment. It is all about understanding what to do and how to do it using the fine organization one already has. Product Safety Excellence defines the seven vital elements that are essential to achieving state-of-the-art product safety performance with the benefits of product liability prevention, product quality improvement, and higher levels of consumer trust and loyalty. This book is appropriate for anyone interested in understanding the concepts underlying product safety excellence. It should especially be read by management and technical personnel with a responsibility and/or desire for eliminating product safety problems and improving profitability and consumer loyalty.
E1479
COACHING GREEN BELTS FOR SUSTAINABLE SUCCESS (E-BOOK)
Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to support Green Belt projects. There is an abundant amount of information on the technical, “hard skills” aspects of Six Sigma, while considerably less about the interpersonal side of DMAIC. Research has shown that desirable Green Belt project outcomes are greatly influenced by collaboration issues between the coach and the Green Belt team member, and therefore this text focuses on tips for effective collaboration practices. Besides being a comprehensive discussion about how to coach Green Belts on their first project, it may also be used to coach subsequent Green Belt projects. A case study of Louisville Metro demonstrates this book’s ideas in the field and includes an example of one of its actual Six Sigma Green Belt projects.
E1519
- THE JOY OF LEAN (E-BOOK). TRANSFORMING, LEADING, AND SUSTAINING A CULTURE OF ENGAGED TEAM PERFORMANCE
E1569
- THE ASQ CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE HANDBOOK, FIFTH EDITION (E-BOOK)
E1587
- INSIGHTS TO PERFORMANCE EXCELLENCE 2021-2022 (EBOOK). USING THE BALDRIGE FRAMEWORK AND OTHER INTEGRATED MANAGEMENT SYSTEMS
E1464
- THE AS9100C, AS9110, AND AS9120 HANDBOOK (E-BOOK). UNDERSTANDING AVIATION, SPACE, AND DEFENSE BEST PRACTICES
E1571
- THE ASQ CERTIFIED QUALITY IMPROVEMENT ASSOCIATE HANDBOOK, FOURTH EDITION (E-BOOK)
E1076
- A LABORATORY QUALITY HANDBOOK OF BEST PRACTICES AND RELEVANT REGULATIONS (E-BOOK)
E1373
- CORPORATE SUSTAINABILITY PLANNING ASSESSMENT GUIDE. A COMPREHENSIVE ORGANIZATIONAL ASSESSMENT
T1665E
- 2023-2024 BALDRIGE EXCELLENCE FRAMEWORK (HEALTH CARE) E-VERSION. INCLUDES THE 2023-2024 CRITERIA FOR PERFORMANCE EXCELLENCE
T1666E
- 2023-2024 BALDRIGE EXCELLENCE FRAMEWORK (EDUCATION). INCLUDES THE 2023-2024 CRITERIA FOR PERFORMANCE EXCELLENCE
T1550E
- 2019-2020 BALDRIGE EXCELLENCE FRAMEWORK (BUSINESS/NONPROFIT) (PDF VERSION). INCLUDES THE 2019-2020 CRITERIA FOR PERFORMANCE EXCELLENCE
T1660E
- 2021-2022 BALDRIGE EXCELLENCE FRAMEWORK / BUSINESS/NONPROFIT (E-VERSION). INCLUDES THE 2021-2022 CRITERIA FOR PERFORMANCE EXCELLENCE
T1662E
- 2021-2022 BALDRIGE EXCELLENCE FRAMEWORK (EDUCATION). INCLUDES THE 2021-2022 CRITERIA FOR PERFORMANCE EXCELLENCE
T1664E
- 2023-2024 BALDRIGE EXCELLENCE FRAMEWORK / BUSINESS/NONPROFIT (E-VERSION). INCLUDES THE 2023-2024 CRITERIA FOR PERFORMANCE EXCELLENCE
E1531
- INTRODUCTION TO 8D PROBLEM SOLVING (E-BOOK). INCLUDING PRACTICAL APPLICATIONS AND EXAMPLES
E1567
- CONNECTED, INTELLIGENT, AUTOMATED (E-BOOK). THE DEFINITIVE GUIDE TO DIGITAL TRANSFORMATION AND QUALITY 4.0
T1574E
- ASQ/ANSI G1:2021 GUIDELINES FOR EVALUATING THE QUALITY OF GOVERNMENT OPERATIONS AND SERVICES
T1003E
- ASQ/ANSI/ISO 14066:2011: GREENHOUSE GASES - COMPETENCE REQUIREMENTS FOR GREENHOUSE GAS VALIDATION TEAMS AND VERIFICATION TEAMS
E1497
- ROAD MAP FOR THE BALDRIGE JOURNEY (E-BOOK). A GUIDE TO EFFECTIVE USE OF THE CRITERIA FOR PERFORMANCE EXCELLENCE AND BALDRIGE-BASED AWARD PROGRAMS
E1432
- PRODUCT SAFETY EXCELLENCE. THE SEVEN ELEMENTS ESSENTIAL FOR PRODUCT LIABILITY PREVENTION